4/10 - Insatisfatória
Rhonda
Viagem com a família
28 de nov. de 2025
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Limpeza
The most disappointing aspect of this stay was the host's communication.
CONS:
• Pre-Arrival Silence: I reached out to the host more than a week prior to our scheduled arrival and received zero response. This left us completely unsure of entry procedures or what to expect upon arrival, causing unnecessary stress.
• Improper Contact on Arrival: On the day of check-in, the host finally reached out, but they did not contact me—the person who actually booked and paid for the reservation. Instead, they reached out to another person in my party who had only previously inquired about the property. This is a significant lapse in communication and should be flagged as a security risk, as the host failed to communicate through the official booking channel or with the named reservation holder. I never heard from the host before, during, or after our stay.
• Laundry Facilities: The washer/dryer unit is a shared unit and is located outside of the home, which was not made clear. Furthermore, the washer was broken (which we were only informed of by a maintenance man on site), and someone else’s laundry was left sitting in the dryer.
• Linens: Several of the provided towels and washcloths were noticeably stained.
PROS:
• Aesthetics: The unit is modern and aesthetically pleasing.
• Cleanliness: Apart from the linen issue, the unit was mostly clean upon arrival.
• Logistics: The property was fairly easy to locate, and accessible parking was available.
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Rhonda
Hospedou-se por 4 diárias em nov.. de 2025