Dear Mr. Perdigao, Thank you for taking the time to share your feedback. We regret that you did not enjoy your two nights stay with us, or the renowned world’s best beach, Grace Bay Beach. We strive to provide the best in both product and services and were disappointed to not have the opportunity to assist you before your departure. We hope that you enjoyed the remainder of your stay in the Turks and Caicos Islands. Kind regards, Barbara Rigby

Apprezziamo il tuo feedback e il tempo impiegato per comunicarci il tuo soggiorno e i tuoi suggerimenti. Ti preghiamo di accettare le nostre scuse per l'inconveniente. Continuiamo a apportare miglioramenti anno dopo anno nei nostri prodotti e servizi e apprezziamo tutti i commenti dei nostri ospiti in qualsiasi modo abbiano scelto di esprimerli perché ci danno l'opportunità di elogiare il nostro personale o affrontare eventuali carenze nella nostra attività. Si prega di notare che le nostre camere sono state recentemente aggiornate nel 2016, con ulteriori aggiornamenti nel 2019 e altre in arrivo in programma per il 2020. Speriamo che resterai di nuovo da noi per vedere il resort migliorato

Thank you for choosing The Sands at Grace Bay for your recent vacation and for taking the time to review your stay. We will share your feedback with the appropriate department for corrective actions.

Thank you for choosing The Sands at Grace Bay for your recent vacation and for taking the time to review your stay. We will share your feedback with the appropriate department for corrective actions

Thank you for choosing The Sands at Grace Bay for your recent vacation and for taking the time to review your stay.

Dear Farah, Thank you for letting us know about your stay.We are sorry to learn of the issues you experienced. We appreciate you letting us know and really hoped to have had an opportunity to assist you during your stay. Kindly know, we are not sure what noise you would have heard, rest assured there are no generators in any of our rooms or guest room buildings. Thank you for letting us know about the toilet running and will have that corrected. Regarding bottled water, indeed you are correct, this is not something we provide in our rooms, and we do not advertise that we do. We were quite surprised and concerned about your experience with our concierge and would like to know more. We usually have very nice remarks about her. When you have a moment will you kindly email me at robyn.jennings@thesandtc.com and we can arrange a time in which I can call you.Again, we appreciate your feedback as it provides us an opportunity to either praise a member of our staff or correct any short comings in our product or services. Sincerely,Robyn Jennings

Hello Alyson, Thank you for taking the time to share your kind feedback, we appreciate you.

Hello Corinne, thank you for taking the time to share your kind feedback, we appreciate you.

Dear Hemal,Thank you for your feedback on your recent stay with us. We were happy to have spoken with your during stay and upon departure. The Expedia picture online is a Junior Suite Courtyard on the third floor. The room you reserved is exactly the same layout and amenities as that room on the third floor. The only exception is your room was on the first floor.The manager explained we were unable to move you to the third-floor location as all the Junior Courtyard rooms were already occupied or reserved and you expressed not wanting to move. Kindly note all of our rooms were renovated in the fall/winter of 2023 with new furniture as noted: sofa sleeper, armchair, sofa rug, coffee table, side table, headboard, bed frame, new full kitchenette (sink, faucet, refrigerator, microwave, back splash, new bathroom vanity, bathroom mirror, new bathroom light, bathroom faucet, bathroom amenity shelf, dresser drawer, and lighting switches, and ceiling fan. We are sorry the room was missing a tall mirror and bathrobe hook, and we installed them the next day. If we may be of further assistance, please let me know. Kind regards,Claudine BoyceDuty Manager

Hello Kandice, thank you for such kind words, we appreciate you.

Thank you Padmaja for taking the time to share your kind feedback, we appreciate you.

Hello Griselda, thank you for your kind words, we appreciate you.

Dear Vincent, thank you for taking the time to share your feedback and bringing to attention the TV and water pressure issues experienced during your stay which will be addressed.

Hello Raymond, thank you for taking the time to share your feedback which will be shared with Management.

Thank you Nadra for taking the time to share your kind feedback, we appreciate you.

Thank you Russell for taking the time to share your feedback, we appreciate you.

Dear George, thank you for taking the time to share your feedback.

Hello Pamela, thank you for taking the time to share such wonderful feedback, we appreciate you

Hello Kim, thank you for taking the time to share your feedback, we appreciate you.

Hello Megan, thank you for such kind feedback, we appreciate you.

Dear Katie, thank you for such kind feedback, we appreciate you.

Dear guest thank you for such a wonderful rating, we appreciate you.

Hello Stacy, thank you for such kind feedback, we appreciate you.

Hello John, thank you for taking the time to share your feedback, we appreciate you.