We are sorry that you feel this way. More specifics could have helped us to rectify the issue.

Thank you very much for your review. I do apologize for any convenience caused. We will make every effort to address the issues that you highlighted.

Thanks!

Thank you. We appreciate your stay, and you, taking the time to review us.

It was great hosting you. We are happy that you enjoyed your stay. See you again!

Hi Emma,We thank you for your stay and your review.

Thank you. Hope to see you again.

Hi Gerald,Good day. We apologize, ad regret your experience. We would love to hear more about your experience, so we can address the issue. Unfortunately, of our 35 rooms, two (2) are like that, and some guests, specifically, request same. From what I noted, that is the room you booked on the online portal that you booked through, and, as we were fully booked on the day of your arrival, we did not have the option to do a room change. However, you were given the option of an upgrade for your second night, but you declined the offer.Again, we do apologize .

Thank you. We are happy to have met your expectations.Hoping to host you again.

Thank you. Looking forward to hosting you again.

Thank you. We do appreciate your feedback, as this will, definitely, help us improve our service.1. Our first night we were given 2 bothers of water and 1 packet of green tea. ADDITIONAL BOTTLES OF WATER ARE COMPLIMENTARY FOR ARRIVALS ONLY. WATER IS AVAILABLE AT THE RESTAURANT AND THE VEND MACHINES. WE HAVE ALREADY ADDRESSED THE ISSUE WITH THE TEA, WITH THE HOUSEKEEPING STAFF. THIS IS AN OVERSIGHT ON THEIR PART, AND WE DO APOLOGIZE.2. Our check in was smooth but the lady in front of us, they couldn’t find the key for her room. SHE WAS CHECKING IN FOR A COMPLETELY DIFFERENT PROPERTY. WE WERE NOT AWARE THAT THIS IMPACTED YOUR CHECKIN PROCESS, AND WE DO APOLOGIZE FOR THAT.3.Another guy came in because the room they gave him was already occupied. WE ARE NOT AWARE OF THIS. MUCH SEEM TO HAVE HAPPENED DURING YOUR SMOOTH CHECKIN PROCESS. AGAIN, WE APOLOGIZE.4. Asked for a ride to the airport when we checked out and were told we’d have to pay 5 each or wait for an hour. We walked instead. CLEARLY STATED, OUR COMPLIMENTARY SHUTTLE SERVICE TIMES. WE ARE A SMALL HOTEL, WITH A SMALL STAFF.5. There was nothing and I mean nothing around at all. We took a cab to go where we wanted because nothing was within walking distance. THIS IS AIRPORT HOTEL; WE OFFER A COMPLIMENTARY SHUTTLE TO GRACE BAY AT 12:00 , AND PICK-UP AT 6:006. Also, every morning someone started hammering at about 8am right above us. WE DO NOT HAVE ANY CONSTRUCTION GOING ON. HAD YOU SPOKEN TO THE FRONT DESK ON THIS ISSUE, WE COULD HAVE INVESTIGATED.7. The one good thing is that the property is very clean and well maintained. The food at the restaurant was very good as well. THANK YOU. HOPE TO HOST YOU AGAIN

Thank you. looking forward to hosting you again.

Thank you very much for choosing to stay with us, and for your review. We look forward to hosting you.

Thank you.

Thank you. Looking forward to hosting you again.

Thanks. It was a pleasure hosting you. We do look forward to hosting you again

Thanks for your stay and your review. We do look forward to hosting you and again.

Thank you. I really appreciate your stay and your review and look forward to hosting you again.

Thank you. We appreciate your stay. Hope to see you again.

Hi Douglas,Thanks for your stay and your review. We look forward to hosting you again.

Hi Josh,Thanks for your review and for your stay. Had we known of the issue you were having with the A/C, we could have addressed it. The hot tub works open a timer, and you would have had to turn it on, as indicated by the large sign posted on the wall. Hope to see you again.

We do understand your frustration, but as you were made aware, the issue was not with our system, it was with the EXPEDIA VIRTUAL CARD. There was nothing that we could have done, until this glitch in THEIR system cleared. Hope to see you again.

Thanks for staying with us. We look forward to hosting you again.

Thank you. We look forward to hosting you for a longer period.

Thank you. We do look forward to hosting you for a longer period.

Thank you. We do appreciate your stay and your review. Happy belated birthday.

A call to the front desk, could have easily resolved the issues. Thanks, and we do look forward to hosting you again.

Thanks for choosing us and we do look forward to hosting you again.

Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

1. Front desk personnel were missing several times during the day. WE ARE A SMALL HOTEL, WITH A SMALL STAFF. FROM TIME TO TIME, THE FRONT DESK AGENT MAY NEED TO GET TO GET UP TO ATTEND TO A GUEST'S NEED. 2. Room is in poor condition. IT WOULD BEEN HELPFUL TO HEAR YOUR CONCERNS WHILE YOU WERE HERE, SO WE COULD HAVE ADDRESSED. HOWEVER, WE WILL LOOK INTO THESE ISSUES.3. The A/C only works if you leave lights on so at nights it was very hot.THIS IS QUITE ODD, AND SEEMS A BIT FAR FETCHED.4. Shuttle service only exists if they want to. PLEASE SEE THE TIMES POSTED AT THE FRONT DESK. Hope to host you again.

Thanks for your stay. Thanks for your review. Looking forward to hosting you for a longer period.

I do apologize for the inconvenience. (There are several listed phone calls.) However, for such changes, we do no accept phone calls EXPEDIA KNOWS THE RISKS INVOLVED. If we were to make changes over the phone, we would have no proof that the guest actually initiated the change. Such changes are made ONLY VIA THE BOOKING SITE (messaging)

Thank you very much. We do appreciate your time with us, and we look forward to hosting you soon.

Thank you very much for choosing to stay with us. We are pleased that you are satisfied with your stay, and we do look forward to hosting you again.

Thank you. We greatly appreciate your stay, and look forward to hosting you again.

Thanks for your stay and for your review. We appreciate your stay. Happy New Year!

Hi Madeline,Sorry for your experience. I will look into the matter, and get back to you.

Thank you. We are pleased that you were pleased with our service. We do look forward to hosting you soon.

Thanks for staying with us, and we do appreciate you taking the time to review us. We hope to see you again soon.

Thanks for your stay. Hope to see you again soon.

Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Thank you very much. We do appreciate your stay and your review. We do look forward to hosting you again.

Melissa, thanks for your stay, and thanks for your review. We do appreciate you, and look forward to hosting you again.

Good day,I do apologize for the staff's conduct. She is a trainee (on school break). Will address the issue. Thanks.

We do apologize for any inconvenienced caused. Within minutes of you complaining of the smoke, you were transferred to another room, and the A/C was turned on, as we realized you had not done so. We do look forward to hosting you again