Apartamentos em Promenade Suwakyo, 10

"We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most...

"Very economical hotel. Room was relatively spacious (compared to Tokyo), clean, and there is lots of free parking. There aren't very many reasons to come here as an overseas traveller but this is a decent option if you are passing through and it punches well above its price in terms of delivery. Small quibble, arrived a couple of hours early and asked if my room was available -- was told I _could_ check in early but I would be charged for each hour early. It's only a favour if it is...

"スタッフ対応が良かった"

"楽しく過ごせた♡♡"

"フロントの対応が素晴らしく気持ちよく宿泊できました。"

"Checkout staff was incredibly kind and helpful. The onsen was welcoming for foreigners and we were informed tattoos were okay too, which was an unexpected surprise. Amenities (including robe for the onsen) were provided and there were vending machines easily accessible as well. Short walk to Yuzawa Station so it was very convenient. Compared to other properties in the area, it was nice to stay in a hotel with a private bathroom for only a slight price increase from hostel-style accommodations....

"夕食バイキングのローストビーフとイチゴショートケーキは、うたっているだけあって美味しかったです。あとは普通かな。施設は全体的に古さは感じるもののニューオータニだけありスタッフは感じが良いです。部屋着は浴衣じゃないものにして欲しいですね。"

"Ambiente lindo e novo, quartos são espaçosos e confortável, onsen muito bom, alem de muitos mimos aos hospedes, espaçosos, cesta de salgadinhos a vontade, sorvetes e até ramen a noite, tudo de graça. Um ótimo hotel para ir com a família."