Fachada

Avaliações de Best Western Prescottonian

2.5 out of 5
Best Western Prescottonian
1317 Gurley St, Prescott, AZ

Avaliações

8,6

Excelente

Nota 10 - Excelente. 525 de 1003 avaliações" "
Nota 8 - Boa. 310 de 1003 avaliações" "
Nota 6 - Ok. 101 de 1003 avaliações" "
Nota 4 - Insatisfatória. 45 de 1003 avaliações" "
Nota 2 - Terrível. 22 de 1003 avaliações" "

8,8/10

Limpeza

9,2/10

Serviço e funcionários

8,2/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Douglas

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muito bom
Tudo certo; recomendo este hotel.
Hospedou-se por 1 diária em mar. de 2019
Resposta de Robbin - General Manager em 16 de mar. de 2019
Obrigado por compartilhar sua experiência recente no Best Western Prescottonian. Nós realmente apreciamos seu feedback positivo e iremos compartilhá-lo com nossa equipe. Espero que você tenha sido capaz de explorar o Whiskey Row, nossos museus locais ou nossas belas trilhas para caminhada. Somos um pouco tendenciosos, mas achamos que a nossa localização é inigualável! Obrigado novamente por seu feedback amável; Estamos ansiosos para recebê-lo novamente no futuro!

10/10 - Excelente

Jeffrey

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Close to whiskey row
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Kimberley Caruso Front Desk Manager em 4 de mai. de 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon in the near future.

10/10 - Excelente

Christopher

Hospedou-se por 2 diárias em abr. de 2024

8/10 - Boa

Shanna

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Rooms were clean ! Nothing fancy which is what we wanted as long as it was clean and dog friendly. They have a small enclosed area to let dogs loose but slats were too far apart and our little dog almost got through them ! Point is to let dogs run free in that area so maybe putting chicken wire around large slats would be best. Breakfast was included and really good !
Hospedou-se por 1 diária em abr. de 2024
Resposta de Kimberley Caruso Front Desk Manager em 27 de abr. de 2024
Thank you for your review. We are glad you enjoyed your stay and we will look into those slats in the dog area. Hope to see you again in the near future. Have a great day.

10/10 - Excelente

Sandra

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
From beginning to end all was perfect. Everything was nice and clean and staff was bery informatibe and very polite!!!! I highly recommend this place! Thank you!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Angela Whitlatch em 24 de abr. de 2024
Dear Sandra,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Brenda

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Ok
Hospedou-se por 1 diária em abr. de 2024
Resposta de Angela em 23 de abr. de 2024
Hello Brenda,Thank you for your review. We appreciate all feedback.We look forward to hosting you again when you are in town.

10/10 - Excelente

carrie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Angela em 22 de abr. de 2024
Carrie thank you so much for your review.We hope to see you again soon!

8/10 - Boa

MILO

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Kimberley Caruso Front Desk Manager em 14 de abr. de 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon. Have a great day!

10/10 - Excelente

Wesly

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice hotel at a nice price. The staff is very nice and the gentleman that checked me in, Mike was great and shared some good advice with me about the area.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Kimberley Caruso Front Desk Manager em 10 de abr. de 2024
Thank you for your review. We are glad you enjoyed your stay and Mike was able to help you out. Hope to see you again soon and have a great day!

8/10 - Boa

Matthew

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Its an older establishment.. however their breakfast was great. Beds were less than comfortable, and no housekeeping unless requested.. i did request towels and we did not receive any....All in All the stay was good
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Kimberley Caruso Front Desk Manager em 10 de abr. de 2024
Thank you for your review. We apologize for the issues you had and hope you will return so we can make your next stay better. We also have decided to do stayovers all the time now unless guest asks for no service, so we will be able to get everything refreshed for you on your next visit. Have a great day.

10/10 - Excelente

Jeff

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Kimberley Caruso Front Desk Manager em 7 de abr. de 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again in the near future.

8/10 - Boa

Leslie

Viagem de negócios
The welcome pad at the front door is dirty and broken and tattered.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Kimberley Caruso Front Desk Manager em 31 de jan. de 2024
Thank you for your review. We are glad you enjoyed your stay. Also thank you for informing us about the welcome mat. We will be taking care of this. We hope to see you again soon in the near future. Have a great day!

8/10 - Boa

Geraldine

Hospedou-se por 1 diária em jan. de 2024
Resposta de Kimberley Caruso Front Desk Manager em 7 de fev. de 2024
Thank you for your review. We are glad you enjoyed your stay. If there were any issues, please give us a call so we can talk about it. Hope to see you again soon.

10/10 - Excelente

Crystal

Hospedou-se por 1 diária em jan. de 2024
Resposta de Kimberley Caruso Front Desk Manager em 17 de jan. de 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon.

10/10 - Excelente

Tyler

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 8 de jan. de 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon. Have a great day!

10/10 - Excelente

Lori

Hospedou-se por 1 diária em jan. de 2024
Resposta de Kimberley Caruso Front Desk Manager em 24 de jan. de 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon. Have a great day!

8/10 - Boa

Odell

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
An OK Stay
Stay was good. The room was clean but a little outdated. The sink was stopped up and you have to jiggle the gandle to stop the toilet from running or take the tank lid off to move the mechanism to get the tank to fill up. Breakfast was pretty good. Overall an ok stay.
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 31 de dez. de 2023
Thank you for your review. We apologize for anything that wasn't satisfactory during your stay. We hope to see you again soon, so we can make your next stay even better.

10/10 - Excelente

Jason

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I was very happy with the stay
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 26 de dez. de 2023
Thank you for the review. We are glad that you enjoyed your stay and we hope to see you again soon. Have a great New Year!

10/10 - Excelente

Lee

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 11 de jan. de 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon.

10/10 - Excelente

Cathy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 20 de dez. de 2023
Thank you for your review. We are glad you enjoyed your stay and hope to see you in the near future! Hope you have a great day and Happy Holidays!

6/10 - Ok

Amanda

Viagem com a família
Pontos positivos: Serviço e funcionários
Meh at best
1. Please, please, please stop advertising full beds as queen beds. It’s really obvious to literally, well, everyone and it just makes people frustrated. 2. The staff really tried hard and were very kind. 3. You can hear noise down the road *all* night if you are in the front building of the hotel. It’ll do in a pinch but that’s about it.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kimberley Front Desk Manager em 11 de dez. de 2023
Thank you for your review. We apologize if you felt they weren't queen size beds but, we advertise as queen beds because the measurements of the beds and size of sheets prove they are queen size. We apologize if there was anything that was unsatisfactory with your stay. Hope you come back so we can make your next stay better and let us know, so we can put you in a different area. Have a great day.

2/10 - Terrível

Jacob, Queen Creek

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We ended up not even staying at this property and found a better place to stay
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Kimberley Front Desk Manager em 6 de dez. de 2023
Thank you for your review, but you happened to be a no show and we were never informed that you wouldn't be staying with us. Hope you will stay next time, so we can show you that we are a great place to stay at.

10/10 - Excelente

ALEXA F

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 6 de dez. de 2023
Thank you for your review. We are glad that you enjoyed your stay and hope to see you again soon. Hope you enjoy your day!

4/10 - Insatisfatória

Denise

Pontos negativos: Limpeza e condições e instalações da propriedade
Stain on chair -heater wouldn’t shut off -old decor in poor condition
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 6 de dez. de 2023
Thank you for your review. We apologize that everything wasn't up to your standards. We have looked into these issues and would love for you to come back so we can make your next stay even better. Hope you have a great day!

10/10 - Excelente

Dayna, Maricopa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very pleasant personnel, clean, and nice establishment.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Angela Whitlatch em 28 de nov. de 2023
Hello Dayna,Thank you for your kind review. We hope to see you again very soon!

10/10 - Excelente

Ivan

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 16 de nov. de 2023
Thank you for your review. We are glad you enjoyed your stay and hope to see you again.

8/10 - Boa

Holly

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Room was nice, layout of property is weird, like a second structure was added as an afterthought. Made it difficult to find our room. Property could use some upkeep. Staff were nice.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 15 de nov. de 2023
Thank you for your review. We apologize everything wasn't satisfactory to you. We hope you will stay again soon, so we can make your stay even better.

8/10 - Boa

Pamela

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Just old and dated. But clean
Hospedou-se por 1 diária em nov. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 15 de nov. de 2023
Thank you for your review. We apologize if everything wasn't satisfactory and hope you will come again soon, so we can provide a better stay.

10/10 - Excelente

Cory

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved Mexican Restaurant next to hotel for convenience!
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 15 de nov. de 2023
Thank you for your review and we will be sure to share your comment with the restaurant. Hope to see you again soon.

10/10 - Excelente

Rosemary

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Visit to Prescott
Excellent location for hiking and sight seeing. Friendly staff, nice breakfast, good shower, comfortable bed.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 9 de nov. de 2023
Thank you for ypour review. We are glad you enjoyed your stay and hope to see you again soon.

8/10 - Boa

Jerome

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Breakfast is good staff is nice
Hospedou-se por 1 diária em nov. de 2023
Resposta de Angela Whitlatch em 9 de nov. de 2023
Hello Jerome,Thank you so much for your kind review. We hope to see you again soon!

10/10 - Excelente

william

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Kind of hard to find and the roads are confusing as well as how the shopping areas are laid out. But the property and rooms are well maintained. As usual their breakfast is the best. Staff are nice and friendly, one even called me ( an old man) HONEY.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Angela Whitlatch em 8 de nov. de 2023
William thank you for your kind review. We hope to see you again soon!

10/10 - Excelente

Jeramiah

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Had some work going on in Prescott. Brought myself in my crew. Had four rooms. Very clean very good smell professional staff Kimberly was great. The breakfast was amazing.
Hospedou-se por 1 diária em out. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 27 de out. de 2023
Thank you for your review. We are glad you enjoyed your stay. Hope to see you again soon.

4/10 - Insatisfatória

Melissa

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Old, dirty, and in SERIOUS need of updating! The worst Best Western I have ever stayed at. However, the gentleman who checked me in was very kind and the breakfast was decent.
Hospedou-se por 1 diária em out. de 2023
Resposta de Kimberley C. Front Desk Manager em 1 de nov. de 2023
Thank you for the review. We apologize for the issues with your stay. We hope that you would come back so we can make your next stay a much better one.

8/10 - Boa

Tricia

Hospedou-se por 1 diária em out. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 5 de nov. de 2023
Thank you for review. We apologize if everything wasn't to your standard. We hope you will visit again soon so we can make your next stay even better.

10/10 - Excelente

Audra

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 15 de out. de 2023
Thank you for your review. We are glad that you enjoyed your stay and hope to see you again soon.

10/10 - Excelente

Robert Nick

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very, Very helpful and accommodating staff. The property and rooms were clean.
Hospedou-se por 4 diárias em out. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 11 de out. de 2023
Thank you for your review. We hope to see you again soon.

10/10 - Excelente

Gregory

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful and friendly check in. Kelly was very helpful and awesome. Very nice room with a balcony! Very dog friendly!
Hospedou-se por 1 diária em out. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 11 de out. de 2023
Thank you for your review. We hope to see you again soon. We will let Kellie know how much she was appreciated.

10/10 - Excelente

Jennifer, El Cajon

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice room, great breakfast. The staff was polite and professional.
Resposta de Angela Whitlatch em 4 de out. de 2023
Hello Jennifer,We are delighted to hear that you enjoyed your stay with us. We hope that you will come back and stay whenever you are in town.

8/10 - Boa

Emily

Hospedou-se por 8 diárias em set. de 2023
Resposta de Kimberley Front Desk Manager em 1 de out. de 2023
Thank you for your review. Hope to see you again soon.

8/10 - Boa

frank

Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The front desk when I checked in was incredible helpful. They gave me some treats for my dog. She said they take care of our four legged visitors. Thank you. We will come back.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Angela em 29 de set. de 2023
Hi Frank, We are delighted to hear that you enjoyed your stay. We certainly do love our furry friends. Come back and see us when you can.

10/10 - Excelente

La Kimba

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Mike at the front desk made things easy and simple for our check-in. Will be back next year!
Hospedou-se por 1 diária em set. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 28 de set. de 2023
Thank you for your review and we are glad you enjoyed your stay. We will be sure to let Mike know about the great job he did. Hope to see you again soon.

6/10 - Ok

Elizabeth

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
The man at the check-in desk was kind and helpful. The rooms have been updated recently. But this is definitely a motel. I'm glad I brought my silicon ear plugs as you could hear traffic on the street as well as footsteps in the rooms above. The free breakfast was super average although the woman helping in the breakfast area was polite and nice. If I'd paid like $150/night and realized I was getting a motel, I'd be totally fine with it. (Instead I paid more and i guess I didn't look at photos of the outside of the property well enough before booking.)
Hospedou-se por 1 diária em set. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 28 de set. de 2023
Thank you for your review and we apologize that everything wasn't satisfactory for you. When you stay again just let us know about the street noise and we can put you in a room away from the road. I hope you will consider staying with us again so we can make your next stay more memorable. We will also be sure to let our employees know the great job they did helping you.

10/10 - Excelente

Marcella

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 28 de set. de 2023
Thank you for you review and we are glad you enjoyed your stay. Hope to see you again soon.

10/10 - Excelente

Karen

Hospedou-se por 1 diária em set. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 14 de out. de 2023
Thank you for your review. We are glad you enjoyed your stay and hope to see you again.Thank you.

8/10 - Boa

Geraldine

Hospedou-se por 1 diária em set. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 13 de out. de 2023
Thank you for your review. We apologize if everything wasn't satisfactory during your stay and we hope you will return so we can make your next stay better.

10/10 - Excelente

Taiyne

Hospedou-se por 2 diárias em set. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 20 de set. de 2023
Thank you for your review. We hope to see you again soon. Have a wonderful day!

6/10 - Ok

Harry

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Breakfast was terrible. Ran out of food at 8:30am. Good poor quality. Not BW standard
Hospedou-se por 2 diárias em set. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 20 de set. de 2023
I apologize for the issues with breakfast. We will be sure to reitierate to our associates to be sure to have everything stocked up until the end of breakfast whether it's 9am or 9:30am. I hope you will return and stay with us again and have a great breakfast. Hope you have a good day!

2/10 - Terrível

Jesse

Hospedou-se por 1 diária em set. de 2023
Resposta de Kimberley Caruso Front Desk Mananager em 7 de out. de 2023
We apologize for any issues you had during your stay. If you could call us and let us know more information on what happened,we would appreciate it so we can see if there is anything we can do . Hope to see you again soon and hope we can make your next stay a better one.Thank you.

8/10 - Boa

chris

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
nice room. breakfast was good.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Kimberley Caruso Front Desk Manager em 16 de set. de 2023
Thank you for the review. We are glad that you enjoyed your room and breakfast. Hope to see you again soon. Have a great day.