Área de estar no saguão

Avaliações de Hilton Garden Inn Portland/Beaverton

3 out of 5
Hilton Garden Inn Portland/Beaverton
15520 Nw Gateway Ct, Beaverton, OR

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 523 de 1003 avaliações" "
Nota 8 - Boa. 284 de 1003 avaliações" "
Nota 6 - Ok. 96 de 1003 avaliações" "
Nota 4 - Insatisfatória. 57 de 1003 avaliações" "
Nota 2 - Terrível. 43 de 1003 avaliações" "

9,0/10

Limpeza

8,8/10

Serviço e funcionários

8,0/10

Comodidades

8,8/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Gary

Viagem de negócios, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I have stayed several times at this property, and have always enjoyed the clean and spacious rooms. On this visit, they started out one morning with what sounded like a leaf blower, prior to 7:00AM and went on for some time. Far too early for this type of work at a hotel.
Hospedou-se por 2 diárias em mai. de 2024

10/10 - Excelente

Cole

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Will definitely be staying again. Friendly staff and clean rooms.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 24 de mai. de 2024
Dear Cole,Thank you for being our guest at Hilton Garden Inn Portland/Beaverton and for your glowing review! We're thrilled to hear you had a wonderful stay with us. Our team takes pride in providing exceptional service and stay, so we're delighted you found our staff friendly and that our accommodation exceeded your expectations! It is always a joy to see our guests are excited about returning; we are looking forward to it and we are equally excited to welcome you back soon. Thank you again and safe travels.Warmly, Arnulfo CanoGeneral Manager

2/10 - Terrível

Aprill

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e comodidades
I was made aware transportation and a pool were available. Upon arrival there was none of that. Terrible inconvenience
Hospedou-se por 1 diária em mai. de 2024
Resposta de GM em 22 de mai. de 2024
Dear Aprill, thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We regret that you were under the impression our hotel offered shuttle services and featured a pool as neither of these amenities are listed on our website. We are grateful for your feedback and hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Warmly, Arnulfo CanoGeneral Manager

10/10 - Excelente

Yuqing

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very good.
Hospedou-se por 1 diária em mai. de 2024
Resposta de GM em 14 de mai. de 2024
Dear Yuquing, thank you for choosing the Hilton Garden Inn Portland/Beaverton for your recent stay and for sharing your experience. We were pleased to read that you loved every aspect of your visit with us. We hope to have the pleasure of hosting you again soon.Warmly, Arnulfo CanoGeneral Manager

8/10 - Boa

Deborah

Hospedou-se por 2 diárias em mai. de 2024
Resposta de GM em 8 de mai. de 2024
Deborah, thank you for choosing Hilton Garden Inn Portland/Beaverton! It is great knowing you experienced a pleasant stay with us. We enjoyed hosting your visit and hope we will continue to be your hotel of choice when your plans bring you to the area.Warmly, Arnulfo CanoGeneral Manager

10/10 - Excelente

Amanda

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Stayed for the weekend to do relief work. One of the best hotels in the surrounding Portland area I’ve stayed in
Hospedou-se por 2 diárias em mai. de 2024
Resposta de GM em 7 de mai. de 2024
Amanda, it was a pleasure welcoming you to the Hilton Garden Inn Portland/Beaverton! Thank you for the wonderful compliments on our hospitality and our attention to detail. We appreciate you choosing us for your visit to Portland, and we hope you will come back and stay with us again soon.Warmly, Arnulfo CanoGeneral Manager

10/10 - Excelente

Paula

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It's close to where most of our appointments are.
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Sheena

Viagem de negócios, Viagem com a família
I liked my stay and was very satisfied with everything. But my name is not SHEENA
Hospedou-se por 1 diária em abr. de 2024
Resposta de GM em 24 de abr. de 2024
Thank you for choosing the Hilton Garden Inn Portland/Beaverton for your recent stay and for sharing your experience. We were pleased to read that you loved our exceptional hospitality and comfortable accommodations, but we do apologize for any errors there may have been with regard to the name on your reservation. We are grateful for your feedback and hope to have the pleasure of hosting you again soon!Warmly, Arnulfo CanoGeneral Manager

6/10 - Ok

Laurie

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Love how convenient the location of this Hilton is. The rooms are stripped down so there are no conveniences...no pen or paper pad, there are no bathroom products except a hairdryer and one facial makeup remover pad. Would like to see Q-tips. There is body lotion along with shampoo, conditioner, and body soap.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de GM em 18 de abr. de 2024
Laurie, thank you for taking the time to share about your recent visit. While we're pleased to know you appreciated our convenient location is, we do apologize for any areas in which we may have fallen short of your expectations. Thank you for sharing some insight as to how we can make your next stay with us even better. We hope you will give us another chance to provide you with the flawless experience you deserve the next time your travels bring you this way. Warmly, Arnulfo CanoGeneral Manager

10/10 - Excelente

Brandi

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We were there just one night and will stay again in the future
Hospedou-se por 1 diária em abr. de 2024
Resposta de GM em 10 de abr. de 2024
Brandi, thank you for staying with us and leaving your generous review. We are glad to know that throughout your visit, we were able to provide you with a great stay, and we love knowing you plan to return! All of us here at Hilton Garden Inn Portland/Beaverton look forward to your next visit.Warmly, Arnulfo CanoGeneral Manager

10/10 - Excelente

Lara

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to stay
Hospedou-se por 2 diárias em abr. de 2024
Resposta de GM em 8 de abr. de 2024
Lara, thank you for choosing Hilton Garden Inn Portland/Beaverton for your recent travels! It is great knowing you experienced a pleasant stay with us. We enjoyed hosting your visit and hope we will continue to be your hotel of choice when your plans bring you to the Portland area.Warmly, Arnulfo CanoGeneral Manager

8/10 - Boa

Darshelle

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de GM em 4 de abr. de 2024
Thank you for the great rating, Darshelle! We couldn't be happier knowing you enjoyed your visit. We appreciate your choice to stay with us and hope to welcome you back again soon!Warmly, Arnulfo CanoGeneral Manager

8/10 - Boa

Gwen

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The area was convent for our business needs. The hotel itself seemed rather empty. The room was clean, but the beds were old & uncomfortable (broken down edges, hard mattress with no topper) Time to replace those beds! Breakfast was very tasty, but we he coffee was very weak! There were no signs with instructions about how to go about ordering said breakfast, so that was inconvenient.
Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 2 de abr. de 2024
Thank you for taking the time to provide your feedback. We appreciate you sharing the positive aspects of your stay, yet we want to apologize for any disappointment caused by the condition of your mattress and the confusion you experienced at breakfast. We hope you will give us another chance to provide you with a better experience at our hotel.We look forward to welcoming you here again. Warmly, Arnulfo CanoGeneral Manager

2/10 - Terrível

Abdulkadir

Hospedou-se por 1 diária em fev. de 2024
Resposta de GM em 27 de mar. de 2024
Thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback, Abdulkadir. We were disappointed to read that your stay was anything other than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Warmly, Arnulfo CanoGeneral Manager

10/10 - Excelente

Linda

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything was great
Hospedou-se por 2 diárias em mar. de 2024
Resposta de GM em 25 de mar. de 2024
Linda, thank you for choosing the Hilton Garden Inn Portland/Beaverton for your recent stay and for sharing your experience. We were pleased to read that you loved our every aspect of your visit with us! We truly appreciate your kind words and hope to have the pleasure of hosting you again soon.Warmly, Arnulfo CanoGeneral Manager

6/10 - Ok

Michelle

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
The staff were so friendly and wonderful. I just feel the hotel was lacking just a little. It was beautiful, but you were sent somewhere else to get cash to buy quarters for laundry. A lot of hotels already have card readers on their machines. It was a little hard to coordinate room cleaning, especially being in an accessible room with someone with a disability. I was kinda sad no out or indoor pool or hottub. The area was great and the hotel was very well kept very nice!
Hospedou-se por 8 diárias em mar. de 2024
Resposta de GM em 14 de mar. de 2024
Michelle, thank you for taking the time to share about your recent visit. While we're pleased to know you appreciated the friendly hospitality shown by our team, we do apologize for any areas in which we may have fallen short of your expectations. We are grateful for your insight regarding how we can improve the convenience of our service and amenities. We appreciate your choice to stay with us and hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Warmly, Arnulfo CanoGeneral Manager

10/10 - Excelente

Steven, Ashland

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Second time here. Very accommodating for us and our furry friend.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de GM em 12 de mar. de 2024
Steven, thank you for choosing Hilton Garden Inn Portland/Beaverton once again! It is great knowing you and your family experienced another pleasant stay with us. We enjoyed hosting your second visit and hope we will continue to be your hotel of choice when your plans bring you to the area!Warmly, Arnulfo CanoGeneral Manager

8/10 - Boa

Cascade

Viagem com a família
Nice hotel. Staff members are friendly & accommodating. The location is super convenient with easy access to shopping, highways & etc.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de GM em 12 de mar. de 2024
Cascade, thank you for staying at the Hilton Garden Inn Portland/Beaverton and sharing your kind remarks. We continually strive to provide our guests with the most memorable experience, and we are pleased knowing our friendly hospitality made that happen! We hope that you will consider us your home away from home, and we look forward to seeing you again!Warmly, Arnulfo CanoGeneral Manager

10/10 - Excelente

Jim

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good hotel.... Convenient locations
Hospedou-se por 3 diárias em mar. de 2024
Resposta de GM em 12 de mar. de 2024
Jim, thank you for the kind words about our hotel and location! We are delighted to know that you had a pleasant experience. We appreciate your choice to stay with us and hope to welcome you back again soon!Warmly, Arnulfo CanoGeneral Manager

8/10 - Boa

Bill

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Spacious room, clean and well maintained. Bed was average.
Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 6 de mar. de 2024
Bill, thank you for taking the time to provide your feedback. We appreciate you sharing the positive aspects of your stay, yet we want to apologize for any discomfort you experienced with your mattress. We hope you will give us another chance to provide you with an even better experience at our hotel.We look forward to welcoming you here again. Warmly, Arnulfo CanoGeneral Manager

10/10 - Excelente

Jordy

Everything
Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 4 de mar. de 2024
Jordy, thank you for sharing your kind words with us! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Warmly, Arnulfo CanoGeneral Manager

8/10 - Boa

Jeffery, Spokane Valley

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property is perfectly located to where I needed to be. The staff were pleasant and helpful. I found the room clean and comfortable. My only complaint was with the bed being springy with not enough padding between me and the mattress surface. I brought my own pillow as I’ve discovered in the past that the pillows provided are too flat and uncomfortable.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de GM em 28 de fev. de 2024
Jeffery, thank you for taking the time to share some insight into your recent visit. While we're pleased to know you appreciated our convenient location and friendly hospitality, we do apologize for any discomfort caused by your bedding. We will be addressing this with our housekeeping team, and hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Warmly, Arnulfo CanoGeneral Manager

6/10 - Ok

leslie

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
The staff was great but breakfast was not served until 7 am on saturday and sunday.
Hospedou-se por 1 diária em fev. de 2024
Resposta de GM em 26 de fev. de 2024
Leslie, thank you for taking the time to share about your recent visit. While we're pleased to know you had an overall pleasant stay and appreciated our friendly hospitality, we do apologize for any disappointment caused by our weekend breakfast hours. We understand your sentiment and hope you will give us another chance to provide you with an even better experience the next time your travels bring you this way. Warmly, Arnulfo CanoGeneral Manager

6/10 - Ok

Ann

Viagem com a família
Pontos positivos: Comodidades
Good for a one night stop but don’t book thru a search engine because they will make sure to reiterate that they can do NOTHING because you must go through your “booking” for anything. I witnessed a family with a broken toilet and they were told that maintenance went home so they’ll send them in the morning. He requested ti be moved to another room and sauga just continued…too lengthy to type. FYI. I won’t stay again. Oh….no fan in the bathrooms either which is the strangest thing ever!
Hospedou-se por 3 diárias em fev. de 2024
Resposta de GM em 21 de fev. de 2024
Ann, thank you for taking the time to share about your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any disappointment caused by the level of service you witnessed from our team. We appreciate you bringing this matter to our attention and, although we understand your sentiment, hope you will give us another chance to provide you with a better experience the next time your travels bring you this way.Warmly, Arnulfo CanoGeneral Manager

4/10 - Insatisfatória

Jake

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de GM em 21 de fev. de 2024
Jake, we would like to sincerely apologize if you experienced any difficulties during your stay with us. We appreciate you sharing your sentiment and hope that we will have another occasion to welcome you back and exceed your expectations in the future.Warmly, Arnulfo CanoGeneral Manager

10/10 - Excelente

Deborah

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Quiet location and rooms. Going through renovations 2/2024 which did not affect our stay. Loved the self service mini market in the lobby (from candy and chips to hummus and a couple of frozen meals). Staff were friendly and helpful. Elmer’s across the way is great for breakfast too!
Hospedou-se por 3 diárias em fev. de 2024
Resposta de GM em 15 de fev. de 2024
Deborah, thank you for choosing the Hilton Garden Inn Portland/Beaverton for your recent stay and for sharing your experience. We were pleased to read that you loved our exceptional hospitality and could take advantage of the great local dining options our area has to offer. We appreciate all of your kind words and hope to have the pleasure of hosting you again soon.Warmly, Arnulfo CanoGeneral Manager

10/10 - Excelente

James

Hospedou-se por 3 diárias em fev. de 2024
Resposta de GM em 15 de fev. de 2024
James, thank you for the perfect ten rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Warmly, Arnulfo CanoGeneral Manager

10/10 - Excelente

Kari

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Parking is challenging because of gym that has a lot of patrons
Hospedou-se por 1 diária em fev. de 2024
Resposta de GM em 13 de fev. de 2024
Kari, thank you for taking the time to share about your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any parking difficulties you may have encountered. We appreciate your choice to stay with us and hope you will give us another chance to provide you with an even better experience the next time your travels bring you this way. Warmly, Arnulfo CanoGeneral Manager

8/10 - Boa

Andrea

Hospedou-se por 1 diária em fev. de 2024
Resposta de GM em 20 de mar. de 2024
Andrea, thank you for taking a moment to rate your experience! We are delighted knowing you enjoyed your time in Portland. We appreciate your choice to stay with us and hope to welcome you back again soon!Warmly, Arnulfo CanoGeneral Manager

8/10 - Boa

Randy

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Website states there is a pool. There is no pool. :(
Hospedou-se por 1 diária em fev. de 2024
Resposta de GM em 8 de fev. de 2024
Randy, thank you for leaving your review. We are pleased to know that you enjoyed your overall stay, however, we are sorry you were disappointed we did not have a swimming pool. We are always working to improve our services; therefore, we appreciate all of your feedback. It was our pleasure hosting you, and we look forward to your next visit.Warmly, Arnulfo CanoGeneral Manager

10/10 - Excelente

Sugata, Seattle

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean and good service!
Hospedou-se por 1 diária em fev. de 2024
Resposta de GM em 6 de fev. de 2024
Sugata, thank you for choosing the Hilton Garden Inn Portland/Beaverton for your recent stay and for sharing your experience. We were pleased to read that you loved our exceptional hospitality and immaculate accommodations! We hope to have the pleasure of hosting you again soon.Warmly, Arnulfo CanoGeneral Manager

10/10 - Excelente

Natalie

Viagem com animais de estimação
Pontos positivos: Limpeza e comodidades
Jade at check in was very helpful and pleasant!
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 30 de jan. de 2024
Dear Natalie,Thank you for taking a moment to recognize our front desk associate, Jade, here at Hilton Garden Inn Portland/Beaverton. We're overjoyed to learn you had a positive experience during your arrival. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon!Warmly, Arnulfo Cano,General Manager

10/10 - Excelente

Johnny

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 30 de jan. de 2024
Dear Johnny,Thank you for being our guest and for the perfect rating. It is wonderful to learn how much you enjoyed your time at Hilton Garden Inn Portland/Beaverton and that we exceeded your expectations. We can't wait to share another fantastic experience with you soon!Warmly, Arnulfo Cano,General Manager

8/10 - Boa

Gayatri

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Quick checking. Friendly staff. The property is clean, but rooms need a little TLC.
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Steven, Ashland

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great facility and amenities with helpful staff.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de GM em 24 de jan. de 2024
Steven, thank you for choosing the Hilton Garden Inn Portland/Beaverton for your recent stay and for sharing your experience. We were pleased to read that you loved our exceptional hospitality and fantastic amenities. We hope to have the pleasure of hosting you again soon.Warmly, Arnulfo CanoGeneral Manager

10/10 - Excelente

Stephanie

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2024
Resposta de GM em 23 de jan. de 2024
Stephanie, thank you for the perfect ten rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Warmly, Tiare WolfgrammGeneral Manager

8/10 - Boa

Tracy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It's non-smoking. The room has wifi and is large.
Hospedou-se por 1 diária em jan. de 2024
Resposta de GM em 21 de jan. de 2024
Tracy, thank you for choosing the Hilton Garden Inn Portland/Beaverton for your recent stay and for sharing your experience. We were pleased to read that you loved our high-speed internet and spacious, comfortable rooms! We hope to have the pleasure of hosting you again soon.Warmly, Tiare WolfgrammGeneral Manager

10/10 - Excelente

Nichole

Pontos positivos: Comodidades
I found gummy bears & broken crayons around the bed & it could have been better vacuumed due to those edges. Phone was broken completely.. Otherwise satisfactory. Front desk -Jade - could not have been kinder or more helpful
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 19 de jan. de 2024
Dear Nichole,Thank you for your review and for being our guest. Although we are delighted that your overall stay was a good one, we are sorry for any oversights with the servicing of your room. We aim to exceed your expectations and go above and beyond for our guests, so we regret that this was not your experience. We have shared your comments with our housekeeping team so that such issues are not repeated. Thank you for your kind comments about Jade; she will be delighted to hear that her efforts made a difference in your stay. We hope you will consider giving us another chance to show you the flawless experience we are known for providing. Warmly, Tiare WolfgrammGeneral Manager

10/10 - Excelente

Terri

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Haven during a winter storm
The Hilton hotel was a safe haven during a crazy January storm. The staff was accommodating in a very stressful situation. Although the hotel didn’t have hot water or very good internet for few days during the storm it had heat and was safe feeling.
Hospedou-se por 1 diária em jan. de 2024
Resposta de GM em 17 de jan. de 2024
Terri, thank you for sharing your kind remarks through this difficult situation. Our first priority is always the comfort and well-being of our guests and we are delighted knowing you felt comforted despite the circumstances. Thank you once more for your kindness and understanding, it is truly appreciated. We wish you all the best in your future travels!Warmly, Tiare WolfgrammGeneral Manager

10/10 - Excelente

Ying

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de GM em 17 de jan. de 2024
Ying, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Warmly, Tiare WolfgrammGeneral Manager

2/10 - Terrível

Michael

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de GM em 17 de jan. de 2024
Michael, thank you for taking a moment to rate your experience. We're disappointed to learn that your stay was anything other than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Warmly, Tiare WolfgrammGeneral Manager

2/10 - Terrível

Leslie

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
I had a problem with NO HOT WATER. I had a problem with NO ELEVATOR SERVICE and our room was in the third floor with two dogs. I had a problem with NO WIFI SERVICE so I wasn't able to work. I had a problem with VERY HARD MATTRESS. I have requested a full refund. I think I will take Hilton off my list of possible places to stay. Such a disappointment.
Hospedou-se por 1 diária em jan. de 2024
Resposta de GM em 16 de jan. de 2024
Leslie, thank you for taking a moment to express your sentiment. We would like to offer our sincerest apologies for each of the difficulties you faced during your stay with us. Please know that this is not representative of the experience we generally provide, and these conditions certainly not meet our standards. We understand your disappointment and assure you that we hope to resolve this matter to your complete satisfaction. We hope that despite these regrettable circumstances that we will have another opportunity to welcome you back and regain your trust.Warmly,Tiare WolfgrammGeneral Manager

10/10 - Excelente

KWAME

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de GM em 15 de jan. de 2024
Kwame, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Warmly, Tiare WolfgrammGeneral Manager

2/10 - Terrível

Robert

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de GM em 16 de jan. de 2024
Robert, thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We were disappointed to read that your stay was anything other than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Warmly, Tiare WolfgrammGeneral Manager

2/10 - Terrível

Karen

Hospedou-se por 1 diária em jan. de 2024
Resposta de GM em 4 de fev. de 2024
Karen, thank you for taking the time to rate your recent stay. We would like to sincerely apologize for any areas in which we may have fallen short of your expectations. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Warmly, Arnulfo CanoGeneral Manager

6/10 - Ok

Saumil

Resposta de GM em 21 de jan. de 2024
Saumil, thank you for taking the time to rate your recent stay. While we're pleased to know you had an overall pleasant stay, we do apologize for any areas in which we may have fallen short of your expectations. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Warmly, Tiare WolfgrammGeneral Manager

10/10 - Excelente

Gary

Viagem de negócios, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice facility. Bartender cooks a mean Angus burger and a nicer margarita.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 12 de jan. de 2024
Dear Gary,Thank you for mentioning how much you enjoyed dining with us! We are also glad to hear that we exceeded your expectations with our delicious dining options. Our team takes great pride in providing quality food and service, and we will enjoy passing along your wonderful comments. Thank you once more for the wonderful comments, and we hope to have the pleasure of welcoming you back to Hilton Garden Inn Portland/Beaverton soon. Warmly, Tiare WolfgrammGeneral Manager

4/10 - Insatisfatória

Scott, Madison

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Didn’t clean room or provide towels.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de GM em 12 de jan. de 2024
Scott, thank you for your recent review regarding your stay at our hotel. Please accept our apologies if our staff was not attentive to your needs and for our failure to provide you with the towels you'd requested. We hope you will consider giving us another opportunity as we would like you to experience our hotel as you should have on this visit.Warmly, Tiare WolfgrammGeneral Manager

10/10 - Excelente

Ralph, Clinton

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location and terrific staff.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de GM em 10 de jan. de 2024
Ralph, thank you for choosing the Hilton Garden Inn Portland/Beaverton for your recent stay and for sharing your experience. We were pleased to read that you loved our exceptional hospitality and could take advantage of our great location and all that the area has to offer. We hope to have the pleasure of hosting you again soon.Warmly, Tiare WolfgrammGeneral Manager

10/10 - Excelente

Samuel

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de GM em 10 de jan. de 2024
Samuel, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Warmly, Tiare WolfgrammGeneral Manager