The property was way outdated and dirty. Only one elevator was working, and it was never cleaned, cereal, dirt and wrappers were on the floor of the elevator the entire time I was there, which was 3 nights.
Lisa, who works the front desk was the rudest person I have ever met! Our children were having breakfast in the lobby (as the hotel rooms are too small to eat in), Lisa came over and told us we need to eat in our room, in an extreme rude way.
I informed, Lisa we have been eating here since we checked in 3 day ago and was never informed that we could not eat here. I also mentioned that there is not a sign stating no eating in this area. Lisa went on saying it is the rule and we need to take the food to our room. I asked if the children could finish their breakfast and she said no, you need to take the food to your room!
My husband and I were in shocked at the way we were treated, especially in-front of the children.
We went to our room as directed by Lisa, and I went and asked to speak with the manager. At first Lisa told me that I could not speak with the manager. I informed her I will call and request to speak with the manager. Lisa then said, wait I will see if the manager is available.
Stuart, the manager came out to speak with me. He expressed his concern and apologized for what happened. He advised that the lobby area is for guest to eat and Lisa was in the wrong for what she did.
