I'm genuinely sorry to hear about the inconvenience you encountered during your recent visit. It's truly disappointing when a situation like this arises, especially when you were looking forward to enjoying your stay with us.Please accept our sincerest apologies for the unexpected maid shortage that led to your room not being available upon your arrival. We understand how frustrating it must have been to be redirected to another hotel, only to find it didn't meet your expectations.Once again, I apologize for the disruption to your plans and the disappointment you endured. We value your loyalty and hope for the opportunity to welcome you back for a stay that truly reflects the high standards we strive to maintain.

Thank you for your feedback. I will update our Expedia listing regarding pets.Regards,Michael PrattGeneral ManagerCourtyard Portland East