We apologize for your experience and thank you for your feedback. I will speak to the staff and see where we failed here, we normally get good feedback on their service so I do apologize for this situation.

We apologize for your experience and thank you for your feedback, we apologize we have never had a pool nor advertise one. I am confused by the no coffee as we have coffee available at all times in the dining area.

We apologize for your experience and thank you for your feedback, we will be looking into these issues you brought up to make sure our guests have the best experience we can give.

We apologize for your experience and thank you for your feedback, we will be looking into these issues you brought up to make sure our guests have the best experience we can give.

We apologize for your experience and thank you for your feedback. We looked into this and sent you an email showing that we are unsure what was showing on your bank but you were only charged a no show fee. Let us know if anything else we can do for you.

We would love to hear any feedback you may have.

We apologize for your experience, we unfortunately do not have a maint team, I personally have to find time to handle all repairs. We thank you for your feedback.

We apologize for your experience and if you have any feedback we'd love to hear it.

We apologize for your experience and if you have any feedback we'd love to hear it.

We apologize for your experience, i am curious on furthering this feedback so i understand what part of the bathroom facilities were not working.

Thank you for your kind feedback and we hope to see you again!

Thank you for your kind feedback and we hope to see you again!

Thank you for your kind feedback and we hope to see you again!

We apologize for your experience and if you have any feedback we'd love to hear it.

We apologize for your experience and would love to hear whatever feedback you have about your stay with us to help us improve.

We apologize for your experience but it looks as though your issue is with expedia, as you did pay them, not us. We again apologize you had that experience and thank you for your feedback

We apologize for the inconvenience and thank you for your feedback, did you inform the front desk of the noise level? We will look into making the noise level better for future guests.

We apologize for your experience, we have fixed those issues you mentioned very promptly. Thank you for your feedback.

We apologize for your experience and thank you for your feedback. First on the pet fee policy, we have a limited number of rooms that are pet friendly without additional charge, these rooms are indicated on the websites. Our staff may have been dealing with a property check or laundry etc at the time of the noise, I'll look into it. We again apologize for your experience and thank you for your feedback.

We apologize for the inconvenience of our policy on deposit, and not having a pool. We thank you for your feedback.

We apologize for your experience and thank you for your feedback, i will look into if staff are handling regular checks and enforcing our quiet time hours regularly.

Thank you for your feedback, hope to see you again soon!

Thank you for your feedback, hope to see you again soon!

We apologize for your experience and understand these things are troubling and if you'd like to contact the hotel we'd love to hear more about the situation as it has never happened before. Also the 100 deposit is only a hold, not a charge, we apologize for that confusion.

We would love to know any feedback where we can improve!

Thank you for your feedback, we hope to see you again soon!

Thank you for your score, if you have any feedback we'd love to hear it.

We would love to know any feedback where we can improve!

Thank you for your kind feedback and i do apologize for our elevator, no it is not a safety issue, its just an older one and having it fully modernized is a priority but logistically takes some time. We look forward to giving you a good experience again soon!

Thank you for your wonderful feedback, we do hope to see you again soon to give you an even better experience!

We apologize for your experience in the area in which we are located wasn't to your standards, we do our best in light of this, we thank you again for your feedback.

We apologize for your experience and would love to hear any feedback you may have.

We apologize for your experience and thank you for your feedback, We do apologize that you weren't able to check in when you wished too, we do try to accommodate these requests but we unfortunately cannot always. Thank you again for your feedback.

We apologize for this experience, i see here on the notes you were unable to provide the deposit, we understand that it is not always possible but we do have these policies in place. We thank you for your feedback.

we apologize for your experience and if you have any feedback we'd love to hear it.

We thank you for your kind feedback and we hope we have the chance to give you an even better experience next time!

I do apologize for your experience and thank you for your feedback. If you like to discuss this situation please welcome to call the hotel and speak to me personally. We check any suspicions of this type.

I do apologize for your experience and thank you for your feedback. I would love to hear more about how the bathtub was broken if you'd reach out we can discuss further, thank you.

I do apologize for your experience and thank you for your feedback. Our deposit is listed on our websites and is returned back to guests upon check out.I am curious if you contacted the front desk about the tv issue? We again apologize and thank you for your feedback.

Thank you for your kind score, hope to see you again soon!

I do apologize for your experience and thank you for your feedback. We agree that owners need to be more responsible and we do our best to enforce our policies but not all guests are respectful of them and it can be challenging. My team and I are working on a solution to this issue.

We apologize for your experience and though we do not have a maint team at the moment it isn't an excuse, we again apologize and thank you for your feedback.

We apologize for your experience and if you have any feedback to help us improve, we'd love to hear it.

We apologize for your experience and if you have any feedback to help us improve, we'd love to hear it.

We would love to know any feedback where we can improve!

we apologize for your experience, and if you have any feedback on how we can improve we'd love to hear it.

We apologize for your experience and understand that not all guests are respectful of the rules, we will be looking into this.

We do apologize for your experience, and thank you for your feedback. We know it can be difficult for some to experience the wide variety of guests that stay at hotels, such as those displaced due to winter storm damaging their homes and needing a place to be while repairs are made, we are a pet friendly hotel. I will be discussing with staff about maintaining guest behavior better, we again apologize for your experience.