Dear John, I apologize for our shortcomings during your stay and appreciate you taking the time to share your experience. One of the main ways we improve is by receiving feedback from our valued guests. I thank you for your business and assure you that these comments will be addressed on our end. Please consider a return trip should your travels bring you back to Roslyn. Sincerely, Megan Segreti, GM

Dear Josepha, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Megan Segreti, GM

Dear Lisa, Our location has impressed many travelers, so I am glad you found it exceptional. Our staff works hard to keep the hotel looking great and running smoothly so our location can take center stage. We appreciate you staying and recommending our hotel. Please come see us again soon! Best, Megan Segreti, GM

Dear Jennifer, I'm so happy to hear that you enjoyed your stay. It's encouraging to know you found our rooms nice and comfortable, the location convenient, and the staff helpful. I look forward to sharing your review with the team, and we hope to see you again soon. Best, Megan Segreti, GM

Dear Michael, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Megan Segreti, GM

Dear Anonymous, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Megan Segreti, GM

Dear Dejan, Thank you for taking the time to share your kind review, and please visit us again. Best, Megan Segreti, GM

Dear Ronece, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Megan Segreti, GM

Dear Sharon, Thank you for this great review and recommendation. It's feedback like this that keeps us smiling. We are thrilled you had an enjoyable stay and hope to host you again soon. Best, Megan Segreti, GM

Dear Willow, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Megan Segreti, GM

Dear Loretta J., We take pest issues extremely seriously and go to great lengths to ensure our rooms do not contain pests of any kind. Not only do staff members perform thorough inspections when cleaning the rooms and anytime a guest reports a potential issue, but the hotel also contracts a third-party vendor for preventative pest control monthly. Additionally, random inspections are provided by the Health Department on a semi-annual basis to ensure pest control and overall cleanliness standards are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Megan Segreti, GM

Dear Brian, I'm sorry that your experience with us was not as positive as we hoped. We value your feedback and appreciate you choosing us. I assure you that we will work hard to ensure your next visit is a much better experience. Thank you for giving us the chance to improve. Sincerely, Megan Segreti, GM

Dear Raylouna, I am glad to hear that your stay was enhanced by our wonderful morning staff and the friendly service they provide. Thank you for your feedback and your patronage. We hope that whenever your travels bring you to the Roslyn area we will be your first choice for lodging. Best, Megan Segreti, GM

Dear Zhifeng, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed your stay. It was our pleasure to host you, and we hope to see you again. Best, Megan Segreti, GM

Dear Matt, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Megan Segreti, GM

Dear Ronald, Thank you so much for taking the time to let us know that you had an exceptional experience. We enjoyed hosting you and hope you find a reason to visit again soon. Best, William Gomes, GM

Dear Elena, Thank you for this great review and recommendation. It's feedback like this that keeps us smiling. We hope to host you again soon. Best, William Gomes, GM

Dear James, We are thrilled to hear that you had a great experience at Hilton Garden Inn Roslyn. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, William Gomes, GM

Dear Nikki, Please accept my sincere apology that water temperature issues interrupted the comfort of your stay. Additionally, I regret we did not respond to the situation with sincerity and empathy. Our associates strive to provide sincere hospitality, and we missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you on a return trip. Sincerely, William Gomes, GM

Dear Meenakshi, It is always a pleasure to see that our guests enjoyed the superb location of our hotel. Thank you for taking a moment to review your experience and praise our hardworking staff. We appreciate your support and hope to welcome you back soon. Best, William Gomes, GM

Dear Caleen, Beautiful. Clean. Great. If our guests used only three words to describe our Hilton Garden Inn, it would be fantastic to hear these were the words chosen. Thank you for your business and for sharing this great review. We look forward to being your hotel of choice anytime you return to the area. Best, William Gomes, GM

Dear Lawrence, Thank you so much for taking the time to share your feedback with us! We are so thrilled to hear that you enjoyed your stay and that you would highly recommend our property. We look forward to welcoming you back again for memorable moments. Best, William Gomes GM

Dear Patrizia, Clean rooms are the foundation for an excellent stay. We are so happy to hear that you were comfortable at our hotel and that you appreciated the efforts of our housekeeping team. Hosting you was our pleasure and we hope to do so again soon. Best, William Gomes, GM

Dear Lawrence, Thank you for being our guest and sharing your thoughts on how we can improve. I am sorry that noise pollution took away from your overall enjoyment. Your comments will be discussed with the staff to foster improvement, and we hope to host you again for a better stay. Sincerely, William Gomes, GM

Dear Monira, Thank you for your review. We apologize that your stay with us was not a satisfying one. Your feedback is important to us. We take any issues of pests extremely seriously. We contract with a vendor for preventative pest control monthly, as well as have random inspections provided by the Health Department on a semi-annual basis to ensure pest control, as well as overall cleanliness standards, are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, William Gomes GM

Dear Olimpia, While I am glad that your stay was okay overall, I regret that we didn't provide a WOW experience. Our goal is to exceed our guests' expectations, and I am sorry we fell short. Thank you for sharing your detailed review. We thrive on feedback and count on our guests to help us focus our efforts on areas that need improvement. We hope to see you back for an even better stay in the future. Sincerely, William Gomes GM

Dear Margarita, Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our restaurant and clean accommodations. Thank you for the time you spent reviewing your experience, and we hope to host you again soon. Best, William Gomes, GM

Dear MS, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, William Gomes, GM

Dear Grallian, Thank you for your kind review! We hope you will visit us again and take some time to enjoy all that we have to offer. Hosting you was our pleasure and we hope to see you soon. Best, William Gomes, GM

Thank you so much for your kind words. Come back again soon!

Thank you so much for your kind words. Come back again soon!

So glad you enjoyed your stay!

So glad you enjoyed your stay. Will share your thoughts with our staff.

Thank you for your review and your kind words regarding our staff. I will share your feedback with the housekeeping team and appreciate you sharing that with us.

Dear Jennifer, All-around cleanliness is a significant focus for the entire staff here at the Hilton Garden Inn, so it is wonderful to hear that you noticed our efforts. Thank you for being our valued guest and sharing this feel-good review. We appreciate your support and look forward to hosting you again someday. Best, William Gomes, GM