4/10 - Insatisfatória
Taylor V.
11 de jul. de 2025
We were really excited about our stay at this property—the location is fantastic, just a very short walk to the beach, which was a huge plus. The layout of the home is also great and it truly has a lot of potential.That said, we encountered several maintenance issues that unfortunately made our stay less enjoyable:•The front door was broken upon arrival (we submitted a maintenance ticket, but it was never addressed).•The water never got hot during our stay.•The master bathroom sink didn’t drain properly and the lights did not work. •The lights in the master bedroom didn’t work.•The shower door and sliding door to the deck were very difficult to open/close.•The cabinet handle in the master (below the TV) was broken.•Trim throughout the house was damaged when we arrived (we took photos).We communicated some of these issues via text, which was a convenient method, and the company did thank us for reaching out. However, we never received an apology or any follow-up—now even weeks later—which left us disappointed in the level of customer service.We don’t usually leave negative reviews, but we felt this was important to share so other renters know what to expect, and so the management company has an opportunity to make improvements. With better maintenance and responsiveness, this property could be a really great rental.
Taylor V.
Hospedou-se por 4 diárias em jun. de 2025
