Disappointing Stay ā Not Worth the Hype
I booked a 3-night, 4-day stay at this property based on positive ratings and Expedia recommendations, but unfortunately, the experience was far from satisfactory. I ended up checking out a day early due to several issues, yet was still charged for the full duration.
Unwelcoming Check-In: Despite having fully paid in advance, I was asked to pay additional deposits and tourism tax upfront. I suggested settling the tax at checkout or deducting it from the deposit, but this was not accepted and handled rather inflexibly.
Limited Dining Options: There is only one restaurant offering mostly Malay cuisine. Other food options were pre-packed, minimal, and there was no continental fare available. When I requested fresh juice or tea during breakfast, I was told it would cost extra and later that it couldnāt be provided due to lack of staff.
Basic and Infrequent Housekeeping: Housekeeping was provided only once during the stay. Even for essentials like bottled water, payment was requested first before delivery.
No Recreational Activities: Although the property advertises amenities like bicycles and go-karts, none were actually available. Aside from the room, there was little to do on-site.
No Refund for Early Checkout: I left a day early due to the poor experience, but the hotel refused to refund the unused night. Ironically, I was also asked to pay tourism tax for the night I didnāt even stay.
Overall, it was a disappointing and frustratin
