4/10 - Insatisfatória
Steven H.
27 de jul. de 2025
Pontos negativos: Limpeza
Fundamental and multiple problems
1. Broken kitchen fridge. We had to use a basement fridge which required going up and down flights of stairs multiple times a day. 2. Lack of dining chairs. The place sleeps 8 people, but Tthere were only 3 usable chairs (a 4th was visibly broken and unusable). We had to ask our daughter who drove up to join us to bring additional folding chairs.3. Liquid soap placed in the soap receptacle for the washing machine leaked directly onto the floor underneath the machine.4. Lack of light. No floor or table lamps in the living room. The one small overhead light attached to the ceiling fan burned out during our stay. 5. The master bedroom toilet was physically unstable--it rocked and wobbled. 6. The basement game room was unusable due to strong mustiness. There was a dehumidifier, but no receptacle for the hose, so no way to de-humidy the space.7. When we arrived, the place had not been cleaned, nor the sheets and towels changed. Chuka did respond quickly by ordering new towels to be delivered and generously paid for us to go to dinner while a crew came in and quickly cleaned. However, the cleaning crew neglected to refill the body wash, sugar, and coffee. It was, however, very inconvenient for us. We arrived with 2 carloads of food that we had to unload into the basement, and instead of resting we had to leave the place for the cleaning crew. 8. I requested a partial reimbursement from Chuka but he did not respond.
Steven H.
Hospedou-se por 5 diárias em jul. de 2025