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Avaliações de Comfort Suites Plymouth near US-30

2.5 out of 5
Comfort Suites Plymouth near US-30
2513 North Michigan St., Plymouth, IN

Avaliações

6,4
Nota 10 - Excelente. 135 de 537 avaliações" "
Nota 8 - Boa. 119 de 537 avaliações" "
Nota 6 - Ok. 100 de 537 avaliações" "
Nota 4 - Insatisfatória. 83 de 537 avaliações" "
Nota 2 - Terrível. 100 de 537 avaliações" "

6,6/10

Limpeza

7,4/10

Serviço e funcionários

5,2/10

Comodidades

6,4/10

Condições e instalações da propriedade

5,8/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Josue

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 10 de mai. de 2024
Hello Josue,We appreciate you choosing our hotel for your stay. If you have any concerns or feedback you'd like to share, please don't hesitate to reach out to us. We value your input and would love to hear from you.

8/10 - Boa

PAMELA

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 12 de abr. de 2024
Hello PAMELA,We appreciate you choosing our hotel for your stay! We hope you had a pleasant experience, and we look forward to welcoming you back soon.

6/10 - Ok

Ashlee

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
our bathtub had hair in it like it wasn’t cleaned very well. it’s a smoke free hotel, but our room had a smoke smell in it. just wasn’t a very clean hotel in my opinion
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 13 de mar. de 2024
Hello Ashlee, We apologize for any inconvenience you experienced during your stay. Our housekeeping team aims to maintain high cleanliness standards, and we will address the issues you mentioned. Your feedback is valuable as we strive to improve our guests' experience.

2/10 - Terrível

Matt

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
For a Comfort Inn and Suites, I was really disappointed with this stay. The bathroom was full of old water damage to drywall, the bathtub did not drain so you stood in water, the pool was dirty, the hot tub had a smell to it, the pool area had no towels and when we asked for more the staff did get us a few more but said they were the last clean towels in the whole hotel because the first shift people didn't finish the laundry, the breakfast selection was basically just raisin bran and frosted flakes, the kitchen smelled terrible, there was a rooster perched in a tree outside our window that was crowing at night! I would not recommend this place!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 29 de fev. de 2024
Hello Matt, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments have been duly noted and will be shared with our team for further review and improvement. We strive to provide the best experience for all our guests, and we regret any shortcomings during your stay. Thank you for bringing these matters to our attention.

4/10 - Insatisfatória

Nichole C

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Stay would have been better if I wouldn’t have had to leave in the middle of the night because it was so cold in the room
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 27 de fev. de 2024
Hello Nichole C, We apologize for any discomfort you experienced during your stay. Guest comfort is important to us, and we encourage guests to reach out to our management directly with any concerns to ensure a more pleasant experience in the future.

10/10 - Excelente

Jeremy

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 6 de fev. de 2024
Hello Jeremy,We're delighted to hear that you had a wonderful experience during your stay with us! We strive to provide exceptional service to all of our guests, and it's great to know that we achieved that with you. Should you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the future for another fantastic stay!

6/10 - Ok

John

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Bad breakfast
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 23 de jan. de 2024
Hello John, Thank you for choosing our hotel for your recent stay. We appreciate your rating and are sorry if we fell short of meeting your expectations. If you have any specific feedback or concerns, please don't hesitate to contact us directly. We value your input and would welcome the opportunity to make any necessary improvements.

2/10 - Terrível

Meagan

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Nasty
The only good thing about the place was the girl working the front desk. The rooms looked good at first glance then when you start looking it was gross. The second floor people were moving because of bed bugs never again will I go there
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 23 de jan. de 2024
Hello Meagan, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Don't stay
THEY HAVE BED BUGS!!!! Uf i could give a negative star i would. We were told before hand that the pool and hot tub were working. The hot tub was not. The sidewalks were not shoveled or salted to be cleaned off from the snow. The bathroom door did not lock. The pickings for breakfast were bare. The front desk kept telling us the hotel disnt have enough towels. The ice machines dont work.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Manager em 23 de jan. de 2024
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 - Terrível

Kathleen

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Only had one bath towel in the room, shower head only had a small center stream and would not adjust. The coffee was cold at 7:30 in the morning.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 10 de jan. de 2024
Hello Kathleen, We apologize for the inconvenience you experienced during your stay with us. We strive to provide ample amenities and a comfortable environment. We appreciate your feedback and will address the issues mentioned to improve our services. We hope you will consider staying with us again in the future for a better experience.

10/10 - Excelente

Dale

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff was friendly and room was clean.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 10 de jan. de 2024
Hello Dale,Thank you for your kind words about our friendly staff and clean rooms. We appreciate your feedback and hope to welcome you back for another great stay in the future.

8/10 - Boa

Martha

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Clean and some staff were responsive. I chose this hotel because i called ahead and was told that the machines in the fitness center were in working order. In fact the bicycle, which was the one i needed the most, was not working. I reported it o 3 staff and nothing was done. Finally on the day i checked out, i reported itvagain. The lady took down the onformation and said she would make a report. None of the 3 previous staff membets had reported it. The facility was fine. Breakast was more than adequate. The fitness center needs some work and the staff needs to be told to report things when guests have complaints.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Manager em 8 de jan. de 2024
Hello Martha, Thank you for sharing your feedback regarding your recent stay. We are glad to hear that you found our hotel clean and that some of our staff were responsive. We apologize for the inconvenience you experienced with the bicycle in our fitness center. We appreciate you bringing this to our attention and we will address the issue to ensure it is resolved. We value your feedback and will remind our staff to promptly report any guest concerns. We strive to provide a satisfactory experience for all our guests and we hope to have the opportunity to welcome you back in the future.

8/10 - Boa

David

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good Value
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Manager em 30 de dez. de 2023
Hello David, Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our property to be a good value. We strive to provide our guests with a comfortable and enjoyable experience at a reasonable price. Your feedback is greatly appreciated and we hope to welcome you back in the future.

2/10 - Terrível

Chris

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 14 de jan. de 2024
Hello Chris,We apologize for any inconvenience you may have experienced during your stay. We encourage you to please reach out to our hotel directly so we can address any concerns you may have had. We appreciate your feedback and hope to have another opportunity to exceed your expectations in the future.

10/10 - Excelente

Brooke

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Manager em 19 de dez. de 2023
Hello Brooke,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
DONT STAY HERE BED BUGS!!!!!!
They had bed bugs refused to refund our $ or put us in a new room. Wont ever stay there again absolutely the worst hotel stay in my life.. the manager would never return my calls...DO NOT STAY HERE FIND A DIFFERENT HOTEL THIS ONE IS THE WORST ABSOLUTELY PIT.
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 17 de dez. de 2023
Dear Guest,We apologize for any inconvenience you experienced during your stay. Our team takes the cleanliness and comfort of our rooms very seriously and has strict protocols in place to address any issues promptly. We encourage guests to reach out to management directly to address concerns, as we strive to provide exceptional service. Thank you for your feedback, and we hope you will consider giving us another opportunity to serve you in the future.

2/10 - Terrível

Matthew

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The 1st room they put us in was more like a storage room they were in the process of converting to a room and were unable to finish. There were stains on the towels and sheets. Also a lack of towels because the shower leaked. The nd room wasn’t much better
Hospedou-se por 3 diárias em jun. de 2023
Resposta de Manager em 6 de dez. de 2023
Hello Matthew, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have experienced during your time with us. We appreciate your comments and will take them into consideration for future improvements. If you have any further concerns, please reach out to our management team directly.

6/10 - Ok

Robert

Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
The staff member Tina was super helpful and made my check-in a breeze. The hot tub has been broken forever that's one of the reasons people get a room. The orange juice in the morning was more water than anything else. The morning guy was on his phone talking to his family in another country. Couldn't be bothered when told him that the juice machine was messed up.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 30 de nov. de 2023
Hello Robert, Thank you for your feedback regarding Tina's assistance during your check-in. We appreciate your kind words. However, we apologize for the inconvenience caused by the broken hot tub and the quality of the orange juice. We will address these concerns with our team to ensure a better experience for future guests. We apologize for any inconvenience caused by the morning staff member's behavior. We appreciate your feedback and will work towards improving our services.

10/10 - Excelente

Forest

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The whole experience was good, from the time we entered in the hotel till the time we left. The room was clean and spacious, the only thing that was a negative was the a/c unit wouldn't get cold enough, other than that its a 5 star hotel.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Manager em 26 de nov. de 2023
Hello Forest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your overall stay at our hotel, including the cleanliness and spaciousness of your room. We appreciate your note regarding the A/C unit and apologize for any inconvenience caused. We value your input and will pass on your feedback to our team for further review. We hope to have the opportunity to welcome you back in the future.

2/10 - Terrível

Michelle

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Staff was wonderful, Rooms were very dirty. The was molding the mattress. Comforters were stained. Jacuzzi was broken.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 26 de nov. de 2023
Hello Michelle,Thank you for sharing your feedback with us. We appreciate your kind words about our staff and apologize for any cleanliness issues you encountered. We strive to maintain high standards and will share your concerns with our housekeeping team for immediate attention. Regarding the Jacuzzi, we apologize for any inconvenience caused and assure you that we are addressing the matter. Thank you for bringing these matters to our attention.

4/10 - Insatisfatória

Jennifer

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Manager em 21 de nov. de 2023
Hello Jennifer,Thank you for sharing your feedback with us. We appreciate your positive rating and are glad to hear that you enjoyed your stay overall. We apologize for any inconveniences you may have encountered and assure you that our team values your input. If you have any further concerns, please contact our management directly so we can address them promptly.

6/10 - Ok

TODD

Viagem com a família
Pontos negativos: Comodidades e condições e instalações da propriedade
The hotel is dirty and dingy
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 19 de nov. de 2023
Hello TODD,We appreciate your feedback regarding the cleanliness of our hotel. We strive to uphold the highest standards of cleanliness and are sorry to hear that we fell short during your stay. We have shared your comments with our housekeeping team to address any areas of concern. We take your experience seriously and appreciate you bringing it to our attention.

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The juice machine at breakfast was not working. Had Issue with TV but was able to get it resolved.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 19 de nov. de 2023
Hello David,Thank you for bringing these matters to our attention. We apologize for any inconvenience caused by the juice machine. We're glad to hear that your TV issue was promptly resolved by our team. We appreciate your feedback and will ensure better service in the future.

10/10 - Excelente

Carlos, Miami

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Siempre cobran los sábados muy altos
Hospedou-se por 8 diárias em nov.. de 2023
Resposta de Manager em 14 de nov. de 2023
Hello Carlos,Lamentamos escuchar que encontró las tarifas del sábado demasiado altas. Nuestro hotel trabaja con una política de precios competitivos que pueden variar según la demanda y la temporada. Le recordamos que recomendamos hacer reservas con anticipación para asegurar el mejor precio posible. Nuestro equipo de gerencia está disponible para responder cualquier otra pregunta o inquietud que pueda tener.

2/10 - Terrível

Emily

Hospedou-se por 3 diárias em out. de 2023
Resposta de Manager em 2 de dez. de 2023
Hello Emily, We apologize for any inconvenience you may have experienced during your stay. We kindly request that you reach out to us directly with your feedback so that we may address any issues and improve our services. We value your input and strive to provide a positive experience for all guests.

10/10 - Excelente

Carlos, Miami

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Muy buena pero por qué cobran un monto más alto de lo previsto por Expedia
Hospedou-se por 8 diárias em out. de 2023
Resposta de Manager em 9 de nov. de 2023
Hello Carlos,Lamentamos cualquier confusión sobre el precio de su reserva. Sin embargo, le notificamos que siempre es importante revisar los términos y condiciones al hacer una reserva a través de un tercero, como Expedia. Le recomendamos que se comunique con el equipo de gestión de nuestro hotel para discutir más a fondo cualquier inquietud con respecto a su factura.

10/10 - Excelente

Andrew

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de Manager em 4 de nov. de 2023
Hello Andrew,Thank you for taking the time to share your rating with us! We truly appreciate your feedback and we're thrilled to know that you had an outstanding experience during your stay with us. It was a pleasure having you as our guest and we hope to welcome you back in the future for another memorable stay.

2/10 - Terrível

Allison

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Scary
Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 5 de nov. de 2023
Hello Allison,I'm sorry to hear that you found your stay to be scary. Please feel free to reach out to our management team with any specific concerns or feedback you may have.

2/10 - Terrível

Gary

Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 31 de out. de 2023
Hello Gary,I'm sorry to hear about your experience at our hotel. We appreciate your feedback and apologize for any inconveniences you may have encountered during your stay. We strive to provide exceptional service and will address your concerns internally to ensure a better experience for our future guests. Thank you for bringing these issues to our attention.

2/10 - Terrível

Celia

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our room was a mess. Nothing was cleaned. Disgusting sheets. We called to get new linen - had to go get it and change the sheets ourselves. One of the two towels we got had a hole in it. The bathroom looked as if it were never cleaned. The water pressure was a joke. Our bed was broken and shifted each time we laid down. Our key card didn’t work half way through our stay. The outside back door was never locked so anyone could just walk right in. There were sticky spots left on every surface of furniture-desk, nightstands, bench, coffee table. We got bottles of water in the market, left the money with the woman at the front desk and she still charged it to our room. They also mixed up the days we were staying and had us worried that we would not have a place to stay even though we had already paid and reserved our stay months before. Overall, would never recommend this hotel to stay under any circumstance. It looked like staffing was an issue but that place should honestly focus on cleaning the rooms between each stay and get rid of the limited breakfast because it’s not doing anything for anyone.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Manager em 1 de nov. de 2023
Hello Celia, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to provide clean and comfortable accommodations for all our guests. We appreciate your comments regarding the linen and cleaning issues, as well as the maintenance concerns you encountered. We will address these matters with our team to ensure improvements are made. Your feedback regarding the key card, safety, and service will also be shared internally. We hope you reconsider and give us another opportunity to provide you with a more enjoyable stay in the future.

6/10 - Ok

Mindy, Paducah

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
There were a few small things that were not great, but the beds were fine and we stayed for one night, so it wasn’t a big deal. We had two rooms, and we were told at check in that they were connecting rooms. We didn’t request it, but it was nice that it worked out that way. We got in the rooms that were next door to each other, but there were no doors in the rooms for them to be connecting. It was so weird that they called them connecting rooms. Our rooms had pull out couches that we planned to use, but they did not have sheets and blankets in the room for them, so we had to request that from downstairs. And when we got to the hotel earlier in the day, the rooms were not ready, but we all needed to use the restroom, so we tried to use the one downstairs in the lobby, and it had “stuff” in the toilet, and no toilet paper. There was a urinal so the boys went, but the girls could not. So we had to go to the gas station next door. The rooms were overall fine, and the breakfast in the morning was ok, pretty basic, so it was fine for a one night stay.
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 30 de out. de 2023
Hello Mindy,Thank you for taking the time to provide your feedback. We apologize for any inconvenience you experienced during your stay. We regret that the labeling of the connecting rooms was misleading and that sheets and blankets were not readily available for the pull-out couches. We appreciate your understanding in bringing this to our attention so we can improve our services for future guests. We also apologize for the inconvenience with the restroom and have noted your feedback for immediate attention. We are glad to hear that overall your stay was satisfactory and hope to have the opportunity to provide you with a better experience in the future.

8/10 - Boa

Thomas

Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 19 de nov. de 2023
Hello Thomas,Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you enjoyed your stay overall. If there is anything specific that you would like to share or discuss, please feel free to contact our management team directly. We hope to welcome you back in the future for an even better experience.

8/10 - Boa

LASHEEA

Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 29 de out. de 2023
Hello LASHEEA,Thank you for your rating! We appreciate your feedback and would love to know more about your positive experience with us.

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Extremely Dirty
Our room was very dirty. The entire hotel had a horrible smell. The TV was about to fall off of the swivel, and the curtains were falling down. The bathroom door appears to have been scratched by an animal, causing the door to literally be falling apart. The shower looked as though it hadn't been cleaned in weeks, and the towels were gross.
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 25 de out. de 2023
Dear Guest, We sincerely apologize for the inconveniences you experienced during your stay. Please rest assured that we will address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

10/10 - Excelente

Shawn

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 25 de out. de 2023
Hello Shawn,Thank you for your exceptional rating! We are delighted that you had such a wonderful experience at our hotel. We look forward to welcoming you back soon!

10/10 - Excelente

Tony

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 21 de out. de 2023
Hello Tony,Thank you so much for your amazing rating! We are thrilled that you had such a fantastic experience at our hotel. We hope to welcome you back again soon!

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em set. de 2023
Resposta de Manager em 19 de out. de 2023
Dear Guest,Thank you for the outstanding review! We appreciate your kind words and are thrilled to hear that you had such a wonderful experience with us. We look forward to welcoming you back soon!

2/10 - Terrível

Gregory

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Got to hotel and was told we don’t have a reservation. When I showed them email confirmation, attendant “found” two rooms. Rooms were dirty with hair on pillowcases and sticky crap (0ld candy” all over the floor.
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 29 de out. de 2023
Hello Gregory,We apologize for the inconvenience you experienced upon arrival. We're sorry about the cleanliness issues you encountered in your room. Please rest assured that we will address these concerns with our housekeeping team to ensure a better stay for our guests in the future.

10/10 - Excelente

Kevin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Really nice
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 18 de out. de 2023
Hello Kevin,Thank you for the kind words! We're delighted to hear that you had a pleasant experience at our hotel. We hope to welcome you back soon!

8/10 - Boa

Jaime

Viagem com a família
Pontos positivos: Serviço e funcionários
Good
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 17 de out. de 2023
Hi Jaime,Thank you for sharing this review, and we welcome you to visit us again anytime!

2/10 - Terrível

Kory

Viagem a dois, Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Our room was very dirty, dried urine on the seat, the shower head was barley working and had barley anything come out of it. The shower curtain looks like it’s never been changed dirty and gross. The tissue box at dried blood on it. The door has stains on the back from dirt etc. the head board at marks all over it. The bed skirt at dirt and stains all over that as well. The closet in the room had a board practically falling out and was a hazard especially if you had young children. The facility also had no vendor machines had only water and a couple chips nothing else. Will definitely not recommend. Staff was nice though but poor facilities management.
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 16 de out. de 2023
Hello Kory, We are deeply sorry for the inconvenience you experienced during your stay. Please rest assured that we take cleanliness and maintenance seriously, and we will address these issues immediately. Thank you for bringing them to our attention.

8/10 - Boa

Timothy

Viagem de negócios, Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
The one thing that was bad was the Hot tub was not hot and was very dirty. The pool was ok.The staff is very nice. But they could do better in Maintenace and making sure things are a little cleaner.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Manager em 11 de out. de 2023
Hello Timothy, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

2/10 - Terrível

Angelica

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our hotel room was dirty, the toilet had not been cleaned and our sheets and towels had stains. None of the utilities were in good shape, for example the shower pieces were coming off as we showered etc. The ice machine didn’t work on any floor and the pool area was disgusting. Also none of the doors locked so there was no security.
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 11 de out. de 2023
Hello Angelica, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

6/10 - Ok

Joshlyn

Viagem com a família
Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza e condições e instalações da propriedade
On the decline
We have stayed at this hotel about 2 times a year over the last 4 years, and it has declined year by year. The last 2 visits I had issues with the wash cloths. One time I called it to the attention of the person on duty and he was going to replace it with something that should have been in the trash. I was insulted. It looked like someone washed a car with it. The last visit we went to the store and purchased our own towels and wash cloths. They shouldn't advertise breakfast. Dried out eggs, biscuits and gravey. The yogurt was great. Coffee was ok. We will not stay here again unless I hear better reviews and it's been renovated. We've booked another place for our spring visit. Hotels farther away may be worth it. The toilet seat was hanging on by a lose screw. They did come and tighten it up. It shouldn't have been missed by housekeeping in the fist place. This was the first time I saw a few stains on the bedding. The bed was comfortable, that was the only saving grace.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Manager em 7 de out. de 2023
Hello Joshlyn,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

10/10 - Excelente

Carlos

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excelente
Resposta de Manager em 5 de out. de 2023
Hello Carlos,It means so much to have earned your business. We appreciate the feedback regarding our hotel. We hope to someday have another opportunity to host your stay.

10/10 - Excelente

Debra

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 5 de out. de 2023
Hello Debra,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

6/10 - Ok

Mary Alice

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The property is very dated and needs alot of work - extremely dirty in places - corners of bathrooms and shower curtains were dirty. Not sure if this place was just taken over but needs help. Breakfast was included and ran from 7-10 am - but when we got down there at 8 am all the items were depleted - not sure if they replenished them or nor but the selection was poor and not up to Comfort Inn standards from the others that I have stayed in. I was very disappointed.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Manager em 28 de set. de 2023
Hello Mary Alice ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 - Terrível

Joel

Viagem com a família
Pontos negativos: Comodidades e condições e instalações da propriedade
Air condtioner made irritating noise, and did not keep the room cool. Slept maybe 4 hours. Breakfast second rate at best
Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 27 de set. de 2023
Hello Joel ,Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

10/10 - Excelente

Luke

Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 17 de out. de 2023
Hello Luke,We are thrilled to hear that you had a perfect stay with us! Thank you for the excellent rating and we hope to welcome you back soon.

2/10 - Terrível

Willy

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The bathroom had a huge crack in the countertop. The desk chair was a metal folding chair. The closet door was off the hinges. The tissue holder was broken. I have photos of all damaged items.
Resposta de Manager em 27 de set. de 2023
Hello Willy ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.