Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 172 de 1001 avaliações" "
10 - Excelente
172
Nota 8 - Boa. 218 de 1001 avaliações" "
8 - Boa
218
Nota 6 - Ok. 225 de 1001 avaliações" "
6 - Ok
225
Nota 4 - Insatisfatória. 201 de 1001 avaliações" "
4 - Insatisfatória
201
Nota 2 - Terrível. 185 de 1001 avaliações" "
2 - Terrível
185
6,2/10
Limpeza
6,8/10
Serviço e funcionários
5,8/10
Comodidades
6,0/10
Condições e instalações da propriedade
6,0/10
Cuidado com o meio ambiente
Avaliações
10/10 - Excelente
Valerie
Viagem com a família
1 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This place came to our rescue at a difficult time. The staff were the shining stars. They were completely full which stretches resources, yet the staff were on top of things, and really made us feel like family. Having a pool was a great feature with kids. No place is perfect, but when the staff is amazing, nothing else really matters.
Valerie
Hospedou-se por 10 diárias em abr. de 2024
6/10 - Ok
Eric, Milton
Viagem de negócios
26 de abr. de 2024
Pontos negativos: Comodidades e condições e instalações da propriedade
Property is in rough shape, but room was fairly clean.
Eric
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Hotel Management em 27 de abr. de 2024
Dear Eric, Thank you for your feedback. We appreciate your recognition of our efforts to maintain cleanliness in our rooms. We apologize for any inconvenience caused by the condition of the property. Rest assured, we are continuously working to improve and address any issues with the property's upkeep. Your comments will be shared with our team to ensure a better experience for all our guests in the future. We hope to welcome you back for a more satisfactory stay.Sincerely,Hotel Management
2/10 - Terrível
Manuel
24 de abr. de 2024
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I reserved 2 rooms in the morning and 5pm they called and said they were booked. No more rooms available.
What’s the point of making a “reservation”
Manuel
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Management em 25 de abr. de 2024
Dear Manuel, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
6/10 - Ok
Robert
Viagem em grupo
21 de abr. de 2024
Bed felt like it had bugs on it lots of crumbs
Robert
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Management em 22 de abr. de 2024
Dear Robert, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
2/10 - Terrível
Randi
20 de abr. de 2024
Pontos negativos: Serviço e funcionários
Need more employees.Got there to check in and no one was a the front dest for a hour to check me in. Corporate need to notify immediately
Randi
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Management em 21 de abr. de 2024
Dear Randi, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Sincerely,Hotel Management
2/10 - Terrível
Sharhonda
Viagem com família e crianças pequenas
17 de abr. de 2024
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
When I arrived staff was arguing smelled like marijuana, I checked in and checked out 1 hour later,Room was dirty and people were outside doing drugs,Worst experience ever my 5 year old was devestated!
Sharhonda
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Management em 21 de abr. de 2024
Dear Sharhonda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
2/10 - Terrível
PRASANNA GOPAL
Viagem com família e crianças pequenas
15 de abr. de 2024
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Property is not clean and smelly. Carpet has not been cleaned for several years. Amenities do not work. Housekeeping only done once a week. No blankets, shampoo, kitchen amenities- need to call front desk for everything.
PRASANNA GOPAL
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Hotel Management em 16 de abr. de 2024
Dear PRASANNA, We are honored that you chose our hotel for your recent visit to our area. Our team is dedicated to providing exceptional service, top-notch amenities, and clean and comfortable accommodations. We are genuinely sorry that your experience did not meet your expectations. Your feedback is greatly appreciated, and we will share your comments with our team as part of our ongoing efforts to enhance our services. We sincerely hope you will give us another opportunity to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
4/10 - Insatisfatória
Eric, Milton
Viagem de negócios
23 de mar. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property is in rough condition. Electronic keys barely work. Was locked out of my room for 30 minutes because none of my keys worked and staff was away for 30 minutes. Even after programming new keys, couldn’t get in my room. Manager had to come to my room to let me in. Halls smelled like cigars as someone smokes in the building. Showers barely work. I guess you get what you pay for.
Eric
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Hotel Management em 23 de mar. de 2024
Dear Eric, Thank you for your review. We sincerely apologize for the inconvenience you experienced due to the keys, the shower, and the odor in your nonsmoking room. What you have encountered is unacceptable. Please know that this is not the standard we wish to uphold, and we regret we could not provide you with a better service. Your feedback is invaluable, and we're committed to addressing these issues with the appropriate individuals to ensure our guests' comfort and satisfaction. Please accept our most heartfelt apologies, and we hope for the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
8/10 - Boa
David
Viagem com a família
17 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This phone in my room does not worked. I have brought over some tools to see if I can get the plug fixed. It would be very helpful to have a phone in my room that works.
David
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 17 de mar. de 2024
Dear David, Thank you so much for this honest review. We have noted your feedback about the faulty phone in your room and appreciate the constructive comment as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management
4/10 - Insatisfatória
price
11 de mar. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
dirty, claustrophobic, in disrepair. Smelled of food cooking every night. It advertises free breakfast which is a total joke.
price
Hospedou-se por 9 diárias em fev. de 2024
Resposta de Hotel Management em 12 de mar. de 2024
Dear Price, Thank you for sharing your candid feedback. We sincerely apologize for not meeting your expectations with the complimentary grab-and-go breakfasts and regret any inconvenience caused by the cleanliness issues. We will share your comments with the appropriate individuals for future enhancement. We appreciate you bringing this to our attention. Your comfort and satisfaction are of the utmost importance to us, and we hope you consider giving us another chance to provide a more pleasant stay.Sincerely,Hotel Management
10/10 - Excelente
David
5 de mar. de 2024
David
Hospedou-se por 3 diárias em mar. de 2024
6/10 - Ok
Eric, Milton
Viagem de negócios
1 de mar. de 2024
Pontos negativos: Comodidades e condições e instalações da propriedade
Property is in rough shape. Provided breakfast is a joke. A muffin and hot water. It’s inexpensive, so you get what you pay for. The room was clean enough, but shower rod was broken and hangin down.
Eric
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Hotel Management em 2 de mar. de 2024
Dear Eric, Thank you for choosing us and for sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering our clean room, please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management
6/10 - Ok
Julian
27 de fev. de 2024
Julian
Hospedou-se por 2 diárias em fev. de 2024
10/10 - Excelente
Berlyn
Viagem a dois
25 de fev. de 2024
Pontos positivos: Comodidades e condições e instalações da propriedade
My partner and I stayed here for the week, it’s easier since my work is 15mins away from the hotel.
The staff are nice.
Breakfast is limited.
The Queen room is nice, especially I love the kitchen unfortunately they didn’t have enough pan all for the guest. But it’s okay. Also, the fridge is big so we can put our food. Will be staying at this hotel sometime soon.
Berlyn
Hospedou-se por 4 diárias em fev. de 2024
10/10 - Excelente
Maverick
19 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Maverick
Hospedou-se por 2 diárias em fev. de 2024
2/10 - Terrível
Gaochao
14 de fev. de 2024
Gaochao
Hospedou-se por 1 diária em fev. de 2024
4/10 - Insatisfatória
Robert
9 de fev. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Need to work on keeping the roms clean and without a smell and wash the sheets
Robert
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Management em 10 de fev. de 2024
Dear Robert, Thank you for taking the time to evaluate our hotel. Fresh, clean accommodations are necessary to set the tone for a great stay. Therefore, we apologize for any oversights in your room's preparation. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
4/10 - Insatisfatória
Nancy, Boulder Creek
7 de fev. de 2024
Nancy
Hospedou-se por 1 diária em fev. de 2024
8/10 - Boa
Laraine
Viagem de negócios
6 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was friendly and helpful
Laraine
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 9 de fev. de 2024
Dear Laraine, Thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they significantly made your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management
2/10 - Terrível
Moodu Lamin
4 de fev. de 2024
Moodu Lamin
Hospedou-se por 2 diárias em fev. de 2024
4/10 - Insatisfatória
Eriko
2 de fev. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Eriko
Hospedou-se por 1 diária em jan. de 2024
6/10 - Ok
Shannon, Rocklin
Viagem de negócios
1 de fev. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
Upon arrival the lobby smelled of marijuana and when I got off the elevator to go to my room it smelled musty and of urine. Luckily my room did not smell. The room was cozy but very outdated. There were also no shampoo, conditioner or lotions in the room - had to wash my hair with soap (not the best but better than nothing). The room was clean and the bed was comfortable. It was an average place to stay for a single night in Pleasanton and was affordable.
Shannon
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 1 de fev. de 2024
Dear Shannon, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. However, we apologize for your issues with the cleanliness and in-room amenities during your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. We hope to welcome you again soon.Sincerely,Hotel Management
10/10 - Excelente
Damisha
Viagem de negócios, Viagem em grupo, Viagem com a família
29 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Damisha
Hospedou-se por 2 diárias em jan. de 2024
6/10 - Ok
Richard
Viagem a dois
26 de jan. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
The girl who checked me in was excellent customer friendly very helpful.
But when I went to bed and pulled the sheets down there was a Kleenex there
Needless to say I slept on top of the covers
And the bathroom trash was not empty
But since I had to leave at 3 in the morning I let it go we were to tired and had to be at hospital by 4 am.
Will not be staying there again.
Richard
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 27 de jan. de 2024
Dear Richard, Thank you for staying with us. It is nice to read that we met most of your expectations and that you liked our hospitality. We are glad we could make you feel welcome and cared for, especially when a hospital visit is involved. However, we apologize for any items that may have been overlooked in the preparation of your room. Your feedback helps us identify ways to improve our guest experience; we are grateful for that. We appreciate your review and hope you will consider giving us another chance in the future; we would love the opportunity to create a better stay on your next visit to the area.Sincerely,Hotel Management
2/10 - Terrível
Viajante verificado
25 de jan. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Viajante verificado
Hospedou-se por 1 diária em jan. de 2024
6/10 - Ok
Antigonne
Viagem com a família
2 de jan. de 2024
Pontos positivos: Serviço e funcionários
Our first room was dirty and it hadn't been cleaned in 3 days so they changed our room and it had a smell but the service at check in was great the 2 ladies at the desk was wonderful they resolved the issue fast as possible
Antigonne
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Management em 6 de jan. de 2024
Dear Antigonne, Thank you for taking the time to share your feedback with us. We deeply regret the inconvenience you experienced with the cleanliness of your initial room. This does not align with our standards, and we sincerely apologize for the oversight. We appreciate your understanding as we promptly addressed the issue and provided you with an alternative room. Your kind words about our check-in service are greatly appreciated, and we want to assure you that we are actively working to improve our overall guest satisfaction. We value your patronage and hope to welcome you back for a much-improved experience on your next visit.Sincerely,Hotel Management
4/10 - Insatisfatória
Xudong
Viagem com a família
1 de jan. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Pros: location, price
Cons: certain necessities are not provided by default ( hair dryer, shampoo), curtain leaks large amount of light
Other: neighbor upstairs not sleeping at 3am certainly made our stay worse.
Xudong
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Management em 6 de jan. de 2024
Dear Xudong, Thank you for sharing your review. We appreciate your kind words regarding our ideal location and reasonable rates. However, we sincerely apologize for the troubles you faced during your stay at our hotel. We appreciate your feedback regarding the amenities and the disturbance caused by a neighboring guest. We understand how these factors can impact your overall experience. Please be assured that we are actively working to address these issues and enhance our guest experience. We hope you'll consider giving us another opportunity in the future to provide you with a more comfortable and enjoyable stay. Sincerely,Hotel Management
2/10 - Terrível
Patrick
Viagem de negócios
22 de dez. de 2023
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Poor customer service
The guest service is rude. He gave me a nonworking key and didn't apologize. Then the room was a storage room and still didn't apologize
Patrick
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Management em 22 de dez. de 2023
Dear Patrick, We are sorry for your experience with our front desk associates during your stay. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. Please be assured we are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. Thank you for bringing this to our attention, and we hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
8/10 - Boa
Patrick
Viagem de negócios
19 de dez. de 2023
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Not very friendly staff
Patrick
Hospedou-se por 1 diária em dez.. de 2023
2/10 - Terrível
Yonique, Pleasanton
16 de dez. de 2023
Yonique
Hospedou-se por 1 diária em dez.. de 2023
8/10 - Boa
Viajante verificado
11 de dez. de 2023
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Viajante verificado
Hospedou-se por 1 diária em dez.. de 2023
8/10 - Boa
Thomas
Viagem de negócios
7 de dez. de 2023
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Thomas
Hospedou-se por 2 diárias em nov.. de 2023
4/10 - Insatisfatória
Oliver
Viagem de negócios
3 de dez. de 2023
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Pleasanton Ca - Chabot Dr
Property was full of garbage around the parking lot. Hopmeless people leave close to the area
Oliver
Hospedou-se por 1 diária em nov. de 2023
Resposta de Hotel Management em 6 de dez. de 2023
Dear Oliver, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Also, we regret any discomfort you experienced with individuals outside our hotel. Please know that our front desk is always available to help make your stay as comfortable as possible. We hope to welcome you back and provide an exceptional stay that reflects the quality of service we always strive to deliver.Sincerely,Hotel Management
10/10 - Excelente
Joseph
Viagem de negócios
27 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Best rest in 10 years
Reception off the hook all around exceptional stay staff is excellent Katie is phenomenal
Joseph
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Hotel Management em 1 de dez. de 2023
Dear Joseph, Thank you for the fantastic rating and for taking time to post your review. We couldn't be happier to know that our staff, particularly Katie, stood out for their professionalism, friendliness, and enthusiasm. Katie takes great pride in providing exceptional service and creating a welcoming atmosphere, so it's lovely to read that they made you feel so welcome during your visit. We will pass along your kind words to her and the rest of the team. We appreciate your feedback and look forward to your next stay at Extended Stay America.Sincerely,Hotel Management
2/10 - Terrível
Maria Ofelia
9 de nov. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Maria Ofelia
Hospedou-se por 1 diária em nov. de 2023
10/10 - Excelente
Christopher
9 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
As usual had a great experience on arrival. staff was helpful and got me what i needed when i got there.
Christopher
Hospedou-se por 2 diárias em nov.. de 2023
4/10 - Insatisfatória
jennifer
Viagem com a família
7 de nov. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Would not stay here again
We looked at 2 rooms before settling on the room we stayed in. The first room had a large gap at the bottom of the door and frame so anyone could bend down and look right in. 2nd room reeked of cigarette smoke ( this is a smoke free hotel), the last room looked fine initially, but as we settled in that evening we looked up at the ceiling to find blood stained finger marks streaked across the ceiling above the couch. The floor wasn't that clean so we definitely kept our shoes on. The top of the refrigerator had a milk like ring stain from a glass. The pillows were dense, flat and uncomfortable. When we turned on the bathroom fan, we could smell cigarette smoke. Lastly, the curtains were to short in width so we couldn't block out the flood lighting from the parking lot.
The staff were very friendly.
jennifer
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Hotel Management em 7 de nov. de 2023
Dear Jennifer, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
8/10 - Boa
Diana
Viagem com a família
30 de out. de 2023
Pontos positivos: Serviço e funcionários e comodidades
I liked the safety and location. Free and easy parking. It was quiet. Some things didn't work until we asked: the TV; a nightstand light; our key card; out of coffee one morning. But when we asked, things were eventually taken care of. Staff was friendly and accommodating.
Diana
Hospedou-se por 6 diárias em out. de 2023
Resposta de Hotel Management em 30 de out. de 2023
Dear Diana, Thank you for leaving a review of your stay. We are pleased that the great location was perfect for your visit. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We apologize for the issue that you experienced, but we are happy to know that our staff resolved it with professionalism and kindness. Thank you for choosing us, and we hope to have the opportunity to welcome you back soon!Sincerely,Hotel Management
8/10 - Boa
Fernando
Viagem de negócios
27 de out. de 2023
Pontos positivos: Serviço e funcionários e conforto do quarto
The Hotel is in a nice area, check in was great very friendly and helpful, the room not so great, door shakes because the door strike was missing, the walls had patches not painted, the rug was very dirty, the entrance floor was dirty and sticky, the restroom did look clean, bed was clean and comfortable, we had two rooms and this was the same at both, over all I’m not sure I would choose this hotel again
Fernando
Hospedou-se por 2 diárias em out. de 2023
4/10 - Insatisfatória
George
Viagem de negócios
26 de out. de 2023
Pontos negativos: Comodidades e condições e instalações da propriedade
Breakfast was coffee and cookie
Bed was dirty
George
Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Management em 27 de out. de 2023
Dear George, Thank you for choosing to stay with us. We deeply regret that we fell short of meeting your expectations, especially regarding our breakfast and the cleanliness of the bed. Please rest assured that we are taking the necessary steps to ensure that such incidents are not repeated in the future. Your satisfaction is of paramount importance to us, and we hope that you will give us another opportunity to provide you with the high-quality service that you deserve.Sincerely,Hotel Management
2/10 - Terrível
Courtney
Viagem de negócios
25 de out. de 2023
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stove didn’t work, dish washer said does not work in marker, smelt like wet dog, shower was rusted, breakfast had no spoons
Courtney
Hospedou-se por 3 diárias em out. de 2023
Resposta de Hotel Management em 26 de out. de 2023
Dear Courtney, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
8/10 - Boa
Dan
22 de out. de 2023
Pontos positivos: Serviço e funcionários
Dan
Hospedou-se por 9 diárias em out. de 2023
6/10 - Ok
Phelisha
Viagem a dois
22 de out. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
I like the front desk clerks they was greeting and welcoming. Ok so room was not up to standard far as cleaning the hallway smells and the first floor bathroom was nasty
Phelisha
Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Management em 23 de out. de 2023
Dear Phelisha, Thank you for staying with us. We are delighted you enjoyed our hospitality. We were disappointed to read about the issues you encountered with your room and hallways; we sincerely apologize for not meeting your expectations. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management
10/10 - Excelente
Viajante verificado
15 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Viajante verificado
Hospedou-se por 1 diária em out. de 2023
10/10 - Excelente
Manpreet
13 de out. de 2023
Great
Manpreet
Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Management em 30 de out. de 2023
Dear Manpreet, Thank you so much for your outstanding review. We are glad that everything went well during your stay and made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management
2/10 - Terrível
Alexis
10 de out. de 2023
Pontos negativos: Limpeza e serviço e funcionários
Alexis
Hospedou-se por 1 diária em out. de 2023
2/10 - Terrível
Alma
26 de set. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Dirty , no breakfast like it says it’s just granola bars to go
Alma
Hospedou-se por 1 diária em set. de 2023
Resposta de Hotel Management em 27 de set. de 2023
Dear Alma, Thank you for choosing us and sharing your feedback. We apologize if your recent stay did not meet your expectations. Your feedback is important to us as it helps us improve our services. We appreciate your understanding, and please don't hesitate to reach out to our front desk if you encounter any issues during your stay in the future. We hope to provide you with a better experience on your next visit. Thank you for choosing our hotel.SincerelyHotel Management
4/10 - Insatisfatória
Lorena
Viagem de negócios, Viagem com a família
25 de set. de 2023
Pontos negativos: Limpeza e condições e instalações da propriedade
The place had a weird smell to it once you hit second and third floor. People were unpleasant acted like they owned the place and gave us dirty looks when we were getting on the elevator especially a lady that was staying on the third floor. Told us to keep it down because her room rattled when we walked by..
Lorena
Hospedou-se por 1 diária em set. de 2023
Resposta de Hotel Management em 26 de set. de 2023
Dear Lorena, We are sorry for any concerns you may have had during your stay. Our goal is to provide our guests with a clean and comfortable environment, and we regret that this issue affected your experience. We will investigate your concerns to improve our service for your next visit. Thank you for your honest feedback.Sincerely,Hotel Management
2/10 - Terrível
Katherine, Santa Cruz
24 de set. de 2023
Pontos negativos: Limpeza e condições e instalações da propriedade
My room smelled like fish. Simone had cooked in the room and it was not properly cleaned or sanitized. Since there were no other rooms available they could. It move me but they should have never rented this room as is. I had to send my daughter to stay with a friend at the hotel next door.
Katherine
Hospedou-se por 1 diária em set. de 2023
Resposta de Hotel Management em 27 de set. de 2023
Dear Katherine, We apologize for the inconvenience you experienced during your stay. We appreciate your understanding and patience. Please feel free to contact our team if you encounter any issues in the future, and we'll do our best to ensure a more comfortable stay for you and your family. Thank you for choosing our hotel, and we hope to provide you with a better experience on your next visit. Safe travels!SincerelyHotel Management