Obrigado por compartilhar sua experiência conosco, levaremos sua opinião em consideração para continuar melhorando, esperamos ter o prazer de tê-lo em casa novamente. Atenciosamente

Muito obrigado por seus comentários, Valerio!Me da mucho gusto que hayan disfrutado su estancia con nosotros, espero verlos pronto a ti y tu esposa!Les mando un gran saludo!

Thanks a lot for your feedback!

Muito obrigado Vanessa pelo seu comentário! Foi um prazer. Volte logo!

¡Muchas gracias por tan buena reseña! Fue un placer tenerte como huésped. ¡Esperamos darte la bienvenida nuevamente a Be Playa!

Thank you very much Maykel for your review. Your feedback is very important for us to help us improve. We are looking forward to welcome you back soon to Be Playa!

Obrigado pelo seu comentário. Volta pronto!

Gracias Helcio por su calificación. Esperemos hayan disfrutado su estancia en Be Playa!

Thank you for your review! We hope to see you again soon!!!

Muchas gracias por tus comentarios Fernando! Para nosotros son muy importantes, esperamos verlos pronto de nueva cuenta :)

Muito obrigado pela resenha. Apreciamos muito suas palavras! Até a próxima,

Gracias Edson! tus comentarios son muy importantes para nosotros, esperamos verte pronto de nuevo.

Thank you Danielle for your review. We hope to see you again soon!

Obrigado pelo seu comentário. Volte pronto!

Obrigado Emerson pelo seu comentário! Volte logo!

Gracias Juliana por tu comentario. Esperemos que regreses pronto!

Bom dia Jaqueline, foi um prazer recebê-lo, muito obrigado pela sua visita! nós esperamos por você novamente!

We're truly sorry to hear that your experience at our hotel was unsatisfactory despite the free room upgrade we provided. We want to ensure we address your concerns and do everything possible to improve your stay. Could you please provide us with more details about what didn't meet your expectations so we can take appropriate corrective measures?

Thank you for choosing our establishment for your stay. We greatly appreciate your preference and support. We would like to apologize for any inconveniences you may have experienced during your time with us. Rest assured that we are actively working to improve the overall experience for our valued visitors. Your feedback is invaluable to us, and we are committed to ensuring a more seamless and enjoyable stay in the future.Once again, thank you for choosing us. We hope to have the opportunity to welcome you back soon and provide you with an enhanced and memorable experience.

Thank you for taking the time to share your feedback with us. We sincerely appreciate your comments and we apologize for any inconvenience you may have experienced during your stay. Please be assured that we take your feedback seriously and we will work diligently to address the issues you have raised in order to improve our services.Our goal is to provide exceptional experiences for all of our guests, and we regret that we fell short of your expectations on this occasion. We value your input and will use it constructively to enhance the quality of our facilities and services.Once again, we apologize for any inconvenience caused and we hope to have the opportunity to welcome you back in the future, so that we can demonstrate the improvements we have made.Thank you for choosing our hotel.

Hola Emilia, muchas ¡gracias por haberse hospedado en Be Playa Hotel! Lamentamos mucho que la estancia no haya sido de su agrado. Diariamente estamos trabajando en mejorar cada aspecto del servicio que brindamos para que ustedes como huéspedes tengan la mejor experiencia en su viaje y sus comentarios nos ayudan a pulir esos detalles. Esperamos verla de nuevo y poder cubrir sus expectativas. Saludos

Thank you for your comments Maria, they help us to improve our service, in this case as it is a reservation of a single night, we do not give more than one key to avoid losses and with-it extra charges. On the dates that you stayed with us our roof closed at 12:30 am, unfortunately there is little we can do with the surrounding bars. For the extra charge, at check in we gave you a sheet in accordance with our policies, which specifies that we charge for damaged targets and is signed by you. We are sorry to hear that you did not have a good experience. But we take their experience into account. Best regards.

Agradecemos su estancia con nosotros Srita Abigail, sus comentarios nos ayudarán a seguir mejorando como empresa. Lamentamos el detalle con la limpieza y los alimentos, estamos trabajando día a día en mejoras continuas para pulir cada detalle. Esperamos verla de vuelta para poder cubrir sus expectativas y que su estancia sea lo más agradable posible. Saludos

Hello Mr. Ramon, we appreciate your stay with us, your good feedback will help us continue to improve as a company. We are sorry for the detail with the cleanliness and the food, we are working day by day on continuous improvements to polish every detail. We wish you all the best and thank you again for your feedback that will help us continue to improve.

Hello Mr. Pennock ¡Thanks for stay with us at Be Playa Hotel! We appreciate your comments and we hope to see you soon again in the hotel.

Dear ms. Guerra were really glad to read your value comments, we hope that you take us in count when you return to playa. BEST REGARDS.

Agradecemos su estancia con nosotros, sus buenos comentarios nos ayudarán a seguir mejorando como empresa. Lamentamos el detalle con la limpieza y el servicio, estamos trabajando día a día en mejoras continuas para pulir cada detalle. Deseamos lo mejor y agradecemos de nuevo sus comentarios que nos ayudarán a seguir mejorando.

Hello dear Bita.Thank you for your comments, we hope to have the pleasure and count whit your preference the next time that you visit playa. Best Regards

We appreciate the time to share your experience with us, for policies and reasons about the characteristics of your reservation unfortunately it was not possible for us to apply a refund, we hope you have an excellent day. Best regards.

Thank you for rating us, hope you had a great time with us. This will be always your place to be, come back soon :)

Thank you for your feedback and for bringing these issues to our attention. We apologize for the inconvenience you experienced during your stay at our establishment. Your satisfaction is of utmost importance to us, and we are committed to addressing these issues promptly.We apologize for the lack of hot water and for not providing you with the room you booked. We understand how frustrating this can be, and we will take immediate steps to rectify the situation and ensure that it does not happen again in the future.

Thank you for your comments,

Thanks for your comments we're really happy for have you this days whit us. best regards