Fachada

Avaliações de The Industrialist Hotel, Pittsburgh, Autograph Collection

4 out of 5

Avaliações

8,6

Excelente

Nota 10 - Excelente. 132 de 200 avaliações" "
Nota 8 - Boa. 28 de 200 avaliações" "
Nota 6 - Ok. 15 de 200 avaliações" "
Nota 4 - Insatisfatória. 12 de 200 avaliações" "
Nota 2 - Terrível. 13 de 200 avaliações" "

9,2/10

Limpeza

8,8/10

Serviço e funcionários

8,8/10

Comodidades

9,0/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Brad, Lakewood

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 5 de abr. de 2024
Brad, it's great to hear you enjoyed your stay at The Industrialist Hotel, Pittsburgh, Autograph Collection. We're pleased to learn that we were able to deliver a top-notch guest experience. We value your feedback and look forward to welcoming you back on your next visit.

8/10 - Boa

Cynthia

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The room was beautiful and clean. Did not like the pillows. They were all too big.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 23 de mar. de 2024
Cynthia, thank you for sharing your feedback about The Industrialist Hotel, Pittsburgh, Autograph Collection. It's great to hear that you found your room to be beautiful and clean. We also took note of your comment regarding the size of the pillows and appreciate this insight as we aim to enhance the comfort of our guests during their stay. We hope to have the pleasure of hosting you again in the future.

6/10 - Ok

Brittney

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Bathroom felt a little dirty and faucet would leak all over the counters. Staff was nice and check in was easy.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 12 de mar. de 2024
Brittney, we appreciate your valuable feedback. We regret that your experience with the bathroom wasn't up to your standards. Measures will be taken to check our bathroom fixtures for any inconveniences. However, we're delighted you found the check-in process to be smooth and that our team members were welcoming. Thanks for choosing to stay with us, and we hope your next visit meets all your expectations.

8/10 - Boa

William

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 23 de mar. de 2024
William, thank you for choosing The Industrialist Hotel, Pittsburgh, Autograph Collection. It's great to see your positive rating. We hope you had a memorable stay with us and would be delighted to welcome you back for an even better experience next time.

4/10 - Insatisfatória

Michael

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
If you want daily housekeeping this is not the hotel for you We were assured on check in and each morning that we would have housekeeping but both nights we returned to our hotel to find out our room hadn’t been attended to. Very disappointing.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 21 de fev. de 2024
Michael, it's regrettable to hear about your experience regarding the housekeeping service during your stay. Our primary goal is to ensure our guests are comfortable, and we're sorry to read that in this particular instance, they fell short of that aim. Please know this feedback is valued and will guide our ongoing efforts to enhance our services. We hope to have the opportunity to better serve you in the future.

8/10 - Boa

Amy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The bed was hard and uncomfortable other then that I enjoyed my stay.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Brittany em 18 de fev. de 2024
We appreciate your feedback and hope to see you again in the not-too-distant future!

10/10 - Excelente

Ellen

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A beautiful hotel in a historic building, with its cultural integrity intact. I arrived early and my room was ready, which made settling in my first day a breeze. Comfortable bed and pillows, sleek shower with hot water and pressure aplenty, great city view toward the Duquesne Incline, especially at night. It was a convenient walk to dinner and Heinz Hall, and having dining options, a pleasant mike walk to the Warhol Museum and Strip District.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 6 de fev. de 2024
Ellen, thank you for sharing your positive experience at The Industrialist Hotel. We're delighted to hear that our rich history, early check-in, and room comfort met your expectations. It's gratifying to know that our location was convenient for your city exploration and journey to Heinz Hall. Your kind words about our views and amenities are very appreciated. It's our sincere hope to welcome you back soon for another memorable experience.

10/10 - Excelente

Aida

Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Aida, thank you for your top-notch score! We love hearing that guests like yourself have a wonderful time at The Industrialist Hotel, Pittsburgh, Autograph Collection. We hope to see you again in the future.

10/10 - Excelente

Katina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff is amazing. The interiors are fun, cool moody vibe. Beds and linens very nice. Would stay here again
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 4 de fev. de 2024
Katina, thank you for your kind words. We are thrilled to hear you enjoyed the unique atmosphere and comfortable accommodations at The Industrialist Hotel, Pittsburgh, Autograph Collection. Our team members will be delighted to know they made such a wonderful impression. We eagerly look forward to your return visit.

4/10 - Insatisfatória

Rachael

Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Rachael, we value your feedback, even when it's just a score. We are keen to understand where we might have missed the mark during your visit, and we sincerely invite you to share any detailed information regarding your experience. We're committed to improvement and your input helps guide those efforts. Thank you.

10/10 - Excelente

Heather, Patton

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was absolutely beautiful for the holidays. Enjoyed New Year’s Eve events the hotel had
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 31 de jan. de 2024
Heather, it's delightful to know you found The Industrialist Hotel, Pittsburgh, Autograph Collection to be beautifully decorated for the holidays. We're thrilled you enjoyed our New Year's Eve activities. We hope to add more memorable experiences to your future stays.

10/10 - Excelente

Judith

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 31 de dez. de 2023
Judith, thank you for your excellent rating of The Industrialist Hotel, Pittsburgh, Autograph Collection. We're thrilled that you enjoyed your stay. We truly appreciate your patronage and hope to welcome you back in the near future.

10/10 - Excelente

RENEE

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 21 de dez. de 2023
Renee, thank you for choosing The Industrialist Hotel, Pittsburgh, Autograph Collection. We're glad to see you had a great experience with us. Your high rating speaks volumes and we hope to have you back with us in the near future.

10/10 - Excelente

Stephanie

Viagem a dois
Pontos positivos: Limpeza e comodidades
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 17 de dez. de 2023
Thanks for sharing this perfect rating, Stephanie!We're thrilled to hear you enjoyed your stay at The Industrialist Hotel, Pittsburgh, Autograph Collection! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 - Excelente

Eric

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Even though we were only there for a night, everything was great, the only suggestion we would make, is offer a couple options for pillows, as the ones provided were not comfortable for what we are used to.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 11 de dez. de 2023
Eric, we're delighted to hear that you had an exceptional experience at The Industrialist Hotel, Pittsburgh, Autograph Collection, despite the brief duration of your stay. Thank you for your suggestion regarding the pillows. We value guests' preferences and will certainly take your feedback into account. We look forward to the possibility of hosting you again for a perhaps longer stay in the future.

10/10 - Excelente

Eric

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean neat and convenient to everything Downtown.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Customer Service em 9 de dez. de 2023
Eric, thank you for choosing The Industrialist Hotel, Pittsburgh, Autograph Collection for your stay. We're delighted you appreciated the cleanliness, orderliness, and the unbeatable downtown proximity. It's our pleasure to serve you and we can't wait to welcome you back for another pleasant experience.

10/10 - Excelente

Eugene

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Resposta de Customer Service em 13 de jan. de 2024
Eugene, it's wonderful to hear that your stay at The Industrialist Hotel, Pittsburgh, Autograph Collection was positively rated. Our team is committed to providing top-notch experiences and services to our guests. Whenever your travels bring you back this way, we would be delighted to welcome you again.

8/10 - Boa

Taryn

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Customer Service em 5 de dez. de 2023
Taryn, thank you for choosing to stay at The Industrialist Hotel, Pittsburgh, Autograph Collection. We're delighted that your stay met your expectations. We look forward to hosting you again and strive to make your next experience even better!

10/10 - Excelente

Kimberly

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Weekend Sports
Great old building with nicely remodeled rooms. Rooms are a little small but bath is super nice. Can walk to all the stadiums from the location.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Customer Service em 6 de dez. de 2023
Kimberly, thank you for sharing your experience at The Industrialist Hotel, Pittsburgh, Autograph Collection. We're thrilled to hear you appreciated our well-renovated spaces and convenient location. It's fantastic to know that our enjoyable facilities, particularly the bathroom, contributed to a pleasant stay. We're looking forward to welcoming you back on your next visit.

8/10 - Boa

Sheila

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Service em 28 de dez. de 2023
Thank you for the great rating, Sheila!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at The Industrialist Hotel, Pittsburgh, Autograph Collection. We'd like to share an even better experience with you soon.

10/10 - Excelente

Julia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great experience at this property. Very trendy and cute. Quiet, yet restaurant was lively at night. Staff was all kind and accommodating.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Service em 28 de nov. de 2023
Julia, thank you for sharing your excellent experience at The Industrialist Hotel, Pittsburgh, Autograph Collection. We're thrilled you appreciated our modern design and vibrant evening atmosphere. Our team members appreciate your kind words about their friendliness and dedication to service. We hope to have the pleasure of hosting you again in the future!

10/10 - Excelente

Brock

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Courtesy of staff. It was easy to be there.
Hospedou-se por 6 diárias em nov.. de 2023
Resposta de Customer Service em 28 de nov. de 2023
Brock, we are delighted to hear about your experience at The Industrialist Hotel, Pittsburgh, Autograph Collection. It's fantastic that you found our team members courteous and your stay effortless. We're looking forward to welcoming you back in the future.

6/10 - Ok

Gigi

Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza
The location, on paper, is great. The hotel is a couple of blocks from the market square and many bars. But, with construction everywhere, it was hard to enjoy it
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Service em 20 de nov. de 2023
Gigi, it's helpful to gain your insights about our convenient location and the challenges presented by the ongoing construction. We strive to offer an enjoyable stay, and we apologize for any inconvenience that this external situation may have caused. We do hope that despite this, you choose to stay at our hotel again in the future. We're confident that when the construction is finished, the areas surrounding our hotel will be more accessible and enjoyable for guests like yourself.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good location for area restaurant/bar availability. Great breakfast at the Hotel restaurant. Convenient to historical walking and ghost tours. Friendly hotel staff.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Customer Service em 20 de nov. de 2023
We're delighted you found The Industrialist Hotel, Pittsburgh, Autograph Collection to be well-situated for local dining and experiences. Your praise for our breakfast and our team's friendliness is greatly appreciated. Exploring the area's history and ghost tours does make for a fascinating stay! We look forward to welcoming you back for another exceptional visit.

8/10 - Boa

Viajante verificado

Viagem de negócios
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Service em 17 de nov. de 2023
We appreciate the nice rating you've given to The Industrialist Hotel, Pittsburgh, Autograph Collection. It signals us that you had an enjoyable stay. We hope to welcome you back soon for an even better experience.

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel
Very nice accommodations. Staff was superb. Quiet rooms. The Rebel room was very quaint. Will stay again for the next trip to Pittsburgh.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Service em 14 de nov. de 2023
Michael, thank you for sharing your wonderful experience at The Industrialist Hotel, Pittsburgh, Autograph Collection. We're thrilled that you enjoyed our serene rooms and the charming ambiance of the Rebel room. Also, hearing your praise for our team members warms our hearts. We're eagerly awaiting your return on your next trip to Pittsburgh.

10/10 - Excelente

Christopher

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect location for a Steeler game!
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Service em 13 de nov. de 2023
Christopher, it's wonderful to hear that The Industrialist Hotel, Pittsburgh, Autograph Collection was ideally located for your Steeler game! We're thrilled that you enjoyed your stay with us and we look forward to hosting you again in the future.

10/10 - Excelente

Matthew

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Reviews had me nervous, but we had a great stay!
Newlywed couple here; had a great stay at The Industrialist Hotel in Pittsburgh. I travel for work and we are "owners" in Hilton Grand Vacations, so I/we've been in our share of hotels. I read a ton of reviews re: The Industrialist prior to booking, and to be honest, I was a bit nervous. The main complaints seemed to be the area, the service, and size of the rooms. I was most nervous about the bathrooms with no doors separating the toilet from the room. Needless to say, all was good. First, we had great service during our stay, from the valet employees to the front desk attendants; they were all cheerful and guest-focused, which makes all the difference. Secondly, I called ahead and asked about the difference between a King room and 2 Queen room, which is a 1/3 bigger than a King. The receptionist quickly recommended the Double Queen. I actually like this setup as a solo traveler or as a couple, because the bed you don't sleep in makes a great place for your suitcases. The bathroom in 2 Queen room we were in had a sliding pocket door that closes for privacy; when I called, the front desk attendant told me some King rooms do not, so check on this if you're traveling with someone else. Other than that, really beautiful little hotel. Location is good. It's downtown PGH, you're going to have homeless around, it's not the hotel's fault. It was pricey but overall, I'd stay here again over the other higher-end hotels downtown.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Service em 6 de nov. de 2023
Matthew, it's wonderful to hear that you enjoyed your stay at The Industrialist Hotel. We appreciate your positive feedback on our dedicated team members and are glad the Double Queen room met your needs. Your compliment on our hotel design is also appreciated, as well as your understanding regarding the location challenges that all downtown businesses face. We value your recommendation, and we look forward to welcoming you back next time your travels bring you to Pittsburgh!

10/10 - Excelente

Tammy

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Service em 5 de nov. de 2023
Thanks for the perfect rating, Tammy!We're pleased to hear that you have fully enjoyed your stay at The Industrialist Hotel, Pittsburgh, Autograph Collection, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

4/10 - Insatisfatória

STEPHANIE

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
The property over all was a nice place. The advertisement and pictures tell a false reality. We had a King size corner room. The bed was not a true king size bed. My husbands feet hung over the bed and he’s 6’4. You could not walk around the room if another person was standing. I called guest services at 0800 and asked for extra towels and wash clothes. They never showed. When we returned at 11pm I had to call customer service again to request wash clothes. They finally brought them the next morning. We honestly love the Autograph Collections this is the worst we have ever stayed in & will never stay here again.
Resposta de Customer Service em 31 de out. de 2023
Stephanie, we're disheartened to hear about your less than satisfactory stay at our hotel. We aim to provide accurate information about our rooms for our guests, so we regret to learn it wasn't as expected. Also, it's unfortunate to hear about the issues you faced with the room space and with your requests for extra towels and washcloths not being timely met. It's very uncharacteristic of our normally reliable colleagues. We highly value your support for the Autograph Collections, and are saddened to hear your experience with us was less than ideal this time. We hope for the opportunity to make it up to you if you decide to give us another chance in the future.

10/10 - Excelente

Rosa

Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Service em 20 de nov. de 2023
Thank you for the fantastic rating, Rosa!It's outstanding you had such a wonderful experience at The Industrialist Hotel, Pittsburgh, Autograph Collection. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 - Excelente

Kayden

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was extremely kind. The hotel itself is in a perfect location within walking distance to many places to eat and bars. The room was clean and the views were amazing.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Customer Service em 30 de out. de 2023
Kayden, it's splendid to hear how much you enjoyed your stay at The Industrialist Hotel, Pittsburgh, Autograph Collection. We take pride in our hospitality and are thrilled to know our team members made you feel welcome. Your recognition of our prime location, immaculate rooms, and captivating views truly warm our hearts. We eagerly await your next visit.

10/10 - Excelente

alyssa

Ty
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Service em 24 de out. de 2023
Alyssa, thank you for your concise feedback. We're thrilled to learn you had a great stay at The Industrialist Hotel, Pittsburgh, Autograph Collection. Looking forward to your return visit.

10/10 - Excelente

Melinda

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Beautiful hotel and room. Little bit noisy if you have a corner room because of street activity but other than that it’s excellent
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Service em 23 de out. de 2023
Melinda, we're thrilled that you found The Industrialist Hotel, Pittsburgh, Autograph Collection, to be beautiful and the room to your liking. We truly appreciate your constructive note regarding the street noise and value your feedback. Despite this small setback, it's fantastic to hear that your overall experience was excellent. We look forward to welcoming you again in the future!

2/10 - Terrível

ROBERTO FABIAN

Hospedou-se por 2 diárias em out. de 2023
Resposta de Customer Service em 19 de out. de 2023
Roberto, it's disappointing to see you did not have the experience we aim to provide.Nonetheless, we thank you for staying with us and sharing your feedback. We look forward to having another chance to better serve you next time. Safe travels until then!

6/10 - Ok

Jennifer

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Pontos negativos: Limpeza
Valet was very helpful. Restaurant was decent but not great. Good vibe but food was nothing special. Hotel is beautiful and I love the interesting decor at most of the Autograph hotels and this was no exception. But the hotel room needed a good cleaning. The surfaces were dusty and there was a spill of maybe wine or coffee down the front of the bedside table. The carpet needed to be vacuumed desperately. It was a great room. Very cute. We had a sitting area with a velvet chaise/couch that gave us more space to hang out. The AC wasn’t really doing much to cool down the stuffiness of the room and was extremely loud.
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Service em 10 de out. de 2023
Jennifer, it's great to hear you found our valet service useful and appreciated the unique aesthetic at The Industrialist Hotel, Pittsburgh, Autograph Collection. But it's disappointing to hear some elements didn't live up to expectations. We apologize if the cleanliness and temperature control of the room did not meet your standards. Do know, that we take comfort and cleanliness seriously and continuously strive to maintain a high standard. We'll ensure your feedback is given due consideration to enhance our patrons' experiences in the future. Thank you for taking the time to share this valuable feedback with us.

10/10 - Excelente

Russell

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy walk to the stadium. Great restaurant and bar. Very cool building.
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Service em 10 de out. de 2023
Russell, thank you for your positive comments. We're delighted to hear that The Industrialist Hotel, Pittsburgh, Autograph Collection's location served your needs well, giving you convenient access to the stadium. We're also glad you enjoyed our restaurant and bar, as well as the unique architecture of our hotel. We can't wait to welcome you back on your next visit to Pittsburgh.

10/10 - Excelente

Sarah

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Pricing was pretty steep but it was worth it. The room was clean, cozy and we really enjoyed it. Wouldn’t go anywhere else in the area.
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Service em 9 de out. de 2023
Sarah, it's wonderful to hear you had such an enjoyable experience at The Industrialist Hotel, Pittsburgh, Autograph Collection. Valuing our guests and providing a clean and cozy environment is one of our top priorities. Your kind words further motivate us to consistently uphold our high standards. We're thrilled to know you consider us your hotel of choice in the area and look forward to accommodating you again when you next visit Pittsburgh.

6/10 - Ok

Frances

Average room and very dark
Hospedou-se por 2 diárias em set. de 2023
Resposta de Customer Service em 8 de out. de 2023
Thank you for the feedback, Frances.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 - Ok

Viajante verificado

Pontos negativos: Serviço e funcionários
Lack of attention to detail
Unfortunate lack of attention to detail. No hand soap in the room, free coffee pods but only decaf. Did not replace used coffee cups or pods. Housekeeping left used towels on shower floor.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Customer Service em 27 de set. de 2023
We appreciate your feedback, noting areas where our attention to detail needs improvement. Your comments allow us to better understand how certain aspects, like ensuring room supplies are adequately stocked, can enhance our guest's stay. Also, the feedback regarding the housekeeping is noted and we'll strive to improve on this. We value your comments and sincerely hope you'll consider us for your future stay.

10/10 - Excelente

Marissa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023
Resposta de Customer Service em 25 de set. de 2023
Thank you for the excellent rating, Marissa!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Industrialist Hotel, Pittsburgh, Autograph Collection! We look forward to hosting you again soon.

2/10 - Terrível

Christopher

Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em set. de 2023
Resposta de Customer Service em 14 de set. de 2023
We appreciate you taking the time to share your feedback, Christopher.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

2/10 - Terrível

David

Hospedou-se por 1 diária em set. de 2023
Resposta de Customer Service em 12 de set. de 2023
David, it's disheartening to learn that your stay didn't meet expectations. We truly aim to provide experiences that leave our guests satisfied and happy. Rest assured, we have taken note of your rating and will make every effort to examine our services to ensure guest satisfaction. We hope to have an opportunity to serve you better in the future.

4/10 - Insatisfatória

David

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Pittsburgh
Hotel was nice but disappointed room wasn't ready when I got there to check in after the check in time.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Customer Service em 12 de set. de 2023
David, it's regrettable to hear about your initial experience. The wait time during check-in you encountered certainly isn't what we strive for. We always aim to provide a smooth and timely experience for our guests, and we'll certainly discuss your feedback with our team. Despite this setback, we're glad to know you found the hotel nice and we hope you'll choose to stay with us again in the future.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We arrived quite late, just in time for a meal at the restaurant. We were 15 minutes before the kitchen clised, and we were able to get a really great meal. Valet was super nice, check in was also friendly. The corner room on the 17th floor was quite small but super clean and well appointed. Loved the bathroom and was pleasantly surprised by breakfast in the morning.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Customer Service em 24 de ago. de 2023
We're thrilled to hear that your dining experience at The Industrialist Hotel, Pittsburgh, Autograph Collection was a positive one. We take pride in our efficient team members from our restaurant to valet and check-in. Learning that you enjoyed your meticulously prepared 17th-floor corner room and were surprised by our breakfast service is also fantastic news. We look forward to welcoming you back for another memorable stay.

2/10 - Terrível

Jeff

Viagem a dois
Pontos negativos: Serviço e funcionários
We had high expectations of this hotel as, we splurged on this hotel and it’s a historical landmark, but when we enter the person at the front check in was rude and talked down to us as we weren’t business exclusives. She down graded the room from a king suite to a single double bed room with no discount. Over all I wouldn’t recommend this place unless you are wearing a nice suit. The valet was very friendly and helpful.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Customer Service em 22 de ago. de 2023
Jeff, it's genuinely disappointing to hear about the less than exemplary welcome you felt at the front desk. Our aim is always to make our guests feel valued and comfortable, whether they're business travelers or not. We sincerely apologize for any inconvenience over room allocation you encountered. Still, we're glad to know that you had a positive experience with our valet services. Rest assured, we appreciate your insights, which will help us to provide an enhanced experience for all guests in the future.

8/10 - Boa

James

Hospedou-se por 1 diária em ago. de 2023
Resposta de Customer Service em 10 de set. de 2023
Thank you for taking the time to leave us a 4/5 rating, James!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at The Industrialist Hotel, Pittsburgh, Autograph Collection.

10/10 - Excelente

Alexandra

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice
Hospedou-se por 1 diária em ago. de 2023
Resposta de Customer Service em 21 de ago. de 2023
Alexandra, thank you for the terrific review, scoring The Industrialist Hotel, Pittsburgh, Autograph Collection so highly. Our team is pleased to hear that your stay was very enjoyable. We look forward to your return visit.

2/10 - Terrível

Melissa

Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em ago. de 2023
Resposta de Customer Service em 21 de ago. de 2023
We appreciate the feedback, Melissa.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

6/10 - Ok

Kallirroi

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Noisy A/C
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Customer Service em 10 de ago. de 2023
Hello Kallirroi,We regret to hear about your issue with the operation noise of the A/C. It's important to us that guests enjoy a comfortable and quiet stay. We have taken note of your observation and are actively working on enhancing our facilities. We sincerely hope for another opportunity to deliver a more satisfying experience in the future.