Embassy Suites By Hilton Pittsburgh Downtown

Property is nice and has historical character being situated right downtown Pittsburgh. We stayed over the COVID19 outbreak and staff has responded extremely well, ensuring guest safety while ensuring to provide services, including breakfast. Note to visitors. There is No parking directly at the property. The hotel offers valet parking with in-out privileges for $35/ day. We didn’t need the in-out capability and found parking a few blocks away, ended up averaging $10 per day. Would be great if staff had a list of clear alternatives / options. Many new to the Pitsburgh area may find navigating all the traffic restrictions around the property confusing. Also those with larger vehicles like pickup trucks and SUVs have to be careful as some parking lots have low clearance. We parked at the Oxford center, lots of clearance and great for larger vehicles. I know this is somewhat of an anomaly and can happen to anyone but mentioning it due to lack of response from hotel staff. On our first night a brawl broke out right outside our door. This was unusual and scary as I was staying with my family and young kids. The event resolved itself but I had difficultly alerting front desk / security during the event and despite visible damage left by the persons involved in walls and cameras surveying the area staff seemed rather unaware and didn’t fee it was necessary to reassure us. I emailed a manager on duty the next day, and still waiting on response.

Service at the continatenal breakfast was excellent

Was clean an was in great location. Happy hour was great an breakfast was very nice. Only negative we had was we had to call twice for extra blankets an towels also requested more soap an shampoo an never got. By time got blankets an towels was close to 11 an to late for our kiddos to shower. Other than that was great stay