2 bares/lounges, bar na cobertura, saguão/lounge

Avaliações de Inn at the Pier Pismo Beach, Curio Collection by Hilton

4 out of 5

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 558 de 1002 avaliações" "
Nota 8 - Boa. 190 de 1002 avaliações" "
Nota 6 - Ok. 115 de 1002 avaliações" "
Nota 4 - Insatisfatória. 91 de 1002 avaliações" "
Nota 2 - Terrível. 48 de 1002 avaliações" "

8,6/10

Limpeza

8,8/10

Serviço e funcionários

8,0/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Don

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice and clean
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 26 de abr. de 2024
Don, thank you for your positive remarks about the Inn at The Pier. We are pleased you found our accommodations to your satisfaction and it's always a pleasure to know our dedication to cleanliness is appreciated. Thank you for the perfect rating! We're eager to welcome you back soon.

10/10 - Excelente

Monique

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a wonderful stay. The hotel is beautiful and conveniently located. We would definitely definitely stay there again.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 24 de abr. de 2024
Monique, It's fantastic to hear that you had a wonderful experience at Inn at The Pier. It's always delightful to see compliments about our attractive property and convenient location. We're eagerly awaiting your next visit. Thank you so much for your support and loyalty.

10/10 - Excelente

jaime

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
so close to the pier and restaurants
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 23 de abr. de 2024
Jaime, it sounds like you enjoyed the prime location of Inn at The Pier. It's wonderful to know you appreciated being within a short distance from the pier and dining options. We can't wait to welcome you back in the future for another convenient and enjoyable stay.

10/10 - Excelente

Edwin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Service em 23 de abr. de 2024
Edwin, it's great to see that you had a five-star experience at Inn at The Pier. Thanks for taking the time to rate us! We hope to welcome you back in the near future.

10/10 - Excelente

Elizabeth

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Perfect location
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 21 de abr. de 2024
Thank you for the great review, Elizabeth!We're thrilled to hear that you had a great stay at Inn at The Pier! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you.Please come see us again soon!

10/10 - Excelente

Eric

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 16 de abr. de 2024
Eric, it's great to see that you had a wonderful experience at Inn at The Pier. We sincerely appreciate the perfect rating and hope to welcome you back again soon!

8/10 - Boa

Terry

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Wonderful, clean rooms and great views if the ocean and pier
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 12 de abr. de 2024
Terry, it's delightful to hear that you enjoyed your stay at Inn at The Pier, appreciating the cleanliness of our rooms, and the stunning views of the ocean and pier. We hope to welcome you back for another wonderful stay soon.

10/10 - Excelente

Babyneil

Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 26 de abr. de 2024
Babyneil, thank you for leaving a stellar rating for Inn at The Pier. We genuinely appreciate your feedback and are glad that you had a fantastic experience with us. We look forward to your return visit in the future.

4/10 - Insatisfatória

Veronika

Viagem com a família
Pontos positivos: Comodidades
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Das ganze Hotel ist super laut und leider ist alles sehr ungepflegt und schmudlig. Lediglich die Jungs beim valet waren super freundlich.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 6 de abr. de 2024
Veronika, es ist enttäuschend zu hören, dass unsere Einrichtung Ihren Erwartungen in Bezug auf Instandhaltung und Ruhe nicht entsprochen hat. Wir freuen uns über Ihre positiven Kommentare zu unseren Parkservice-Mitarbeitern und versichern Ihnen, dass wir Ihr Feedback ernst genommen haben. Wir sind ständig bestrebt, das Erlebnis unserer Gäste zu verbessern. Vielen Dank für Ihre Bewertung.

8/10 - Boa

Cheryl

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very Friendly and Courteous and will followup with you to make sure your stay is a great one.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 5 de abr. de 2024
Cheryl, thank you for your wonderful feedback. It's fantastic to hear how the dedication and service provided by the Inn at The Pier's team members has made your stay enjoyable. They're delighted to hear that they could meet your expectations and contribute to a wonderful experience. We look forward to welcoming you back in the future.

10/10 - Excelente

Monzerrat

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 5 de abr. de 2024
Monzerrat, we're thrilled you had a pleasant experience at The Inn at The Pier. We look forward to welcoming you back for another great stay.

10/10 - Excelente

Carri

Pontos positivos: Limpeza e condições e instalações da propriedade
This was a great hotel
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 3 de abr. de 2024
Carri, thank you so much for sharing your experience at Inn at The Pier. We're thrilled to hear you enjoyed your stay. Looking forward to welcoming you back in the future for another fantastic stay. Safe travels!

10/10 - Excelente

Erin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 4 de abr. de 2024
Thank you for the amazing rating, Erin!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Inn at The Pier soon!Thanks again for leaving your feedback!

10/10 - Excelente

Joshua

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Near everything
Resposta de Customer Service em 3 de abr. de 2024
Joshua, thank you for your review. The team at Inn at The Pier is thrilled to know that our prime location suited your needs. We hope to see you again soon.

10/10 - Excelente

Brigitte

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Right next to the pier, beach and shops. Rooms are good sized.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 2 de abr. de 2024
Brigitte, thank you for your wonderful comments. It's delightful to hear that you appreciated Inn at The Pier's convenient location near the pier, beach, and shops. We're also glad the spaciousness of our rooms met your expectations. We can't wait to welcome you back for another top-quality experience.

8/10 - Boa

Melanie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The facilities were nice and. The location was great as super walkable and on the beach. Service was great from valet and front desk. The only draw backs for us were noise and the beds. Beds were too soft and I woke up to a sore lower back each morning. And the noise was pretty bad. We were in bottom room with window to driveway so had traffic noise and voices from guests and valet late into the nights. We could also hear the music from the bar across the street and what sounded like little kids running around the room on the floor above us early in the morning. Also woke to sound of the garbage trucks early in the morning one morning. I would recommend bringing ear plugs. Other than that the rooftop bar was very nice to hang out on though the drinks were okay. And valet was a little pricey but only real option. But overall, we got a really good price on our stay and would probably stay here again.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 1 de abr. de 2024
Melanie, thank you for your thoughtful feedback. It's pleasing to learn you appreciated Inn at The Pier's excellent location as well as the warm service from our valet and front desk colleagues. We regret any discomfort experienced due to unexpected noise and bed firmness. In regards to noise levels, we understand each guest has unique sensitivity and strive to maintain a peaceful environment for all. Your suggestion for earplugs will surely assist future guests. Additionally, your comments about the rooftop bar and valet service are important to us as we constantly aim to enhance our offerings. Despite these small hiccups, we’re thrilled to read that you found value in your stay and would consider a return visit. We would be delighted to welcome you back, perhaps in a more peaceful location within the hotel.

10/10 - Excelente

Kim

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I love staying here. I usually get an ocean front room overlooking the parking lot and pier. Everything is walking distance. My travel buddy made several calls to the front desk to ask about internet service and they were very patient with her and sent up help to try to hook up the fire Stick. Will definitely stay here again.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 31 de mar. de 2024
Kim, it's fantastic to hear that you were fond of your stay at Inn at The Pier. We're delighted to know that you appreciated our proximity to local attractions and the patience and supportive assistance from our team members. Your feedback is vital and we're happy that we'll be your go-to when you return. We're excited about your next stay with us!

10/10 - Excelente

Priscilla

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 18 de abr. de 2024
Priscilla, it's wonderful to hear that Inn at The Pier fulfilled your expectations. We value your rating and appreciate the effort you took to share your experience. We're looking forward to welcoming you back for another superb stay.

10/10 - Excelente

Albert

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Exalent place cant wait to come back again
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 28 de mar. de 2024
Albert, it's fantastic to hear you enjoyed your stay at Inn at The Pier so much that you're eager to return. We're looking forward to welcoming you back for another excellent experience. Safe travels until then.

8/10 - Boa

Michelle

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 17 de abr. de 2024
Michelle, it's always a pleasure to know that our guests have enjoyed their stay. We're grateful for your rating of Inn at The Pier and would love to have you back. Thank you for choosing us!

10/10 - Excelente

Elena

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were able to upgrade to a ocean view room, it was fantastic. Also got a early checkin and check out. Everyone was super nice.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 11 de abr. de 2024
Elena, it's wonderful to hear that your upgrade at Inn at The Pier allowed you to fully appreciate the breathtaking ocean views. We're delighted our team members could accommodate your early check-in and check-out requests so smoothly and act in a friendly manner throughout your stay. Your kind words mean a lot to us. We're looking forward to hosting you again soon.

10/10 - Excelente

Norma

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 26 de mar. de 2024
Norma, it's wonderful to hear that your stay at Inn at The Pier met your expectations. We continuously endeavor to provide memorable experiences for our guests and your positive feedback affirms our efforts. Thank you for choosing our hotel. We look forward to the possibility of welcoming you back in the future.

2/10 - Terrível

April

I actually had a respiratory attack due to something in the sheets or the soaps. I couldn’t breathe and we had to leave. The hotel said they will refund us. Can you ensure i get refunded
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 26 de mar. de 2024
We appreciate you taking the time to share your feedback, April. The safety of our guests is of the utmost importance. Please kindly reach out to the Hotel directly, as we certainly want to follow-up. In regards to the refund, the Hotel did not charge you for the night's stay, but you will need to reach out to Expedia to ensure the refund was processed. Thank you.

8/10 - Boa

Bryan

Viagem a dois
Pontos positivos: Limpeza
Over it was a great time.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 25 de mar. de 2024
Bryan, thank you for choosing Inn at The Pier for your stay. We're thrilled you had a wonderful time with us. Your feedback is much appreciated and we hope to welcome you back in the future.

6/10 - Ok

Magan

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 25 de mar. de 2024
Thank you for taking the time to submit this feedback, Megan.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 - Excelente

erica, Porterville

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel. Centrally located. Walking distance to many restaurants and shops.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 23 de mar. de 2024
Erica, thank you for your wonderful feedback. We're thrilled to hear you appreciated the prime location of Inn at The Pier and its proximity to numerous dining and shopping destinations. We hope to have the pleasure of welcoming you back in the near future.

8/10 - Boa

Arlyn

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 22 de mar. de 2024
Arlyn, we appreciate you taking the time to rate your experience at Inn at The Pier. Seeing that we left a positive impression warms us. We hope to have the pleasure of welcoming you back in the future!

6/10 - Ok

Sabrina Wu

Viagem com a família
Pontos positivos: Serviço e funcionários
The property is nice, good location, however the room is so limited, barely anything.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Sabrina, we appreciate your comments. We're glad you found our location satisfactory. However, it's regrettable to hear that our room's amenities did not meet your expectations. We'll consider your feedback to ensure a more pleasant experience next time.

8/10 - Boa

Anthony

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A bit noisy due to outside cars and tourists
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 17 de mar. de 2024
Anthony, we're glad to hear that your overall experience at Inn at The Pier was relatively positive, despite the sounds from outside activities. We acknowledge this concern, and our team is constantly striving to ensure the comfort and tranquility of all our guests. It's our hope that the more serene moments of your stay overshadowed this minor inconvenience. We're looking forward to welcoming you back.

10/10 - Excelente

Chien Li, SUNNYVALE

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wall to beach
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Service em 16 de mar. de 2024
Chien Li, thank you for your succinct review. Inn at The Pier is indeed just a short stroll from the beach – a feature many guests appreciate. We hope you had a delightful time soaking up the sun and surf. Thank you for your patronage and we hope to welcome you back soon.

10/10 - Excelente

Brenda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fantastic property, great food, views and service.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 15 de mar. de 2024
Brenda, it is wonderful to hear you had an exceptional time at Inn at The Pier! It's uplifting to know you enjoyed our delicious meals, picturesque scenery, and attentive service. We eagerly await your return.

10/10 - Excelente

Theresa

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 4 de abr. de 2024
Theresa, thank you for choosing Inn at The Pier and awarding us a top score! We're thrilled to see you had an enjoyable stay with us. Should your travels bring you back to our area, we look forward to welcoming you back!

10/10 - Excelente

Richard, Visalia

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The location to all the major attractions is huge plus.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 13 de mar. de 2024
Richard, we're delighted to hear that you appreciated Inn at The Pier's proximity to major attractions. We know that easy access can greatly enhance a guest's stay and we're glad it made a positive difference to your trip. Thank you for taking the time to share your experience. We hope to see you again soon.

8/10 - Boa

Nedialko

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 12 de mar. de 2024
We appreciate your lovely rating, Nedialko!The satisfaction of our guests is important to us so we can't wait to see you back again at Inn at The Pier soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 - Excelente

Wilfred

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the rooftop restaurant and the views from there
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 9 de mar. de 2024
Wilfred, it's fantastic to hear that you appreciated the rooftop restaurant at Inn at The Pier. The panoramic vistas truly complement our dining experience. We're glad you had a great stay and we hope to welcome you back in the future.

10/10 - Excelente

Katherine

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great area, lots close by, comfortable and clean
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 5 de mar. de 2024
Katherine, thank you for sharing your feedback. It's wonderful to hear you found The Inn at The Pier to be a convenient and cozy spot for your travels. We're glad you appreciated our cleanliness standards and the central location. We'd be thrilled to welcome you back in the future.

10/10 - Excelente

Cecilia

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Me experience was amazing. I love staying at Inn at the Pier. Very convenient location & amazing sunset views. Hotel has gym & roof top access, overall, incredible!
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Customer Service em 3 de mar. de 2024
Cecilia, we're thrilled to hear you had an amazing stay at Inn at The Pier and appreciated our prime location and stunning sunset views. Your enjoyment of our gym and rooftop access is equally pleasing. We truly value your feedback and look forward to welcoming you back soon.

8/10 - Boa

Ryan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was great. The only down side was the room was supposed to jave a view from the balcony. The view was obstructed and the only good view was the street and trash cans.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 28 de fev. de 2024
Ryan, it's wonderful to read that you enjoyed the room at Inn at The Pier. However, we're sorry if your expectation regarding the balcony view didn't meet your satisfaction. We appreciate this feedback and we'll continue doing our best to improve guests' experience. Thanks for choosing our hotel, and we hope to be hosting you again soon, aiming to provide a better view.

10/10 - Excelente

eric

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 29 de fev. de 2024
Thank you for the great rating, Eric!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Inn at The Pier! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 - Excelente

Don

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect location
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 26 de fev. de 2024
Don, we're thrilled you appreciated our prime positioning at Inn at The Pier. Your kind feedback is greatly appreciated, and we hope to be your host again in the future.

8/10 - Boa

Jesus

Pontos positivos: Limpeza e serviço e funcionários
Everything was good except there ants in are room and some fixtures were rusted from sea air
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 26 de fev. de 2024
Jesus, thank you for bringing your recent visit at Inn at The Pier to our attention. We are delighted to hear your stay was mostly pleasant. However, we regret that the seaside atmosphere affected certain room aspects and you encountered an issue with unwanted visitors. Steps have been taken to rectify these concerns utmost. We highly value your feedback as it helps us to improve. We look forward to offering you a superior stay on your next visit.

10/10 - Excelente

Juliana

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 26 de fev. de 2024
Juliana, thank you for taking the time to rate your stay at Inn at The Pier. We're thrilled to know you had a fantastic experience with us. We look forward to welcoming you back for another top-quality stay.

4/10 - Insatisfatória

Ann

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff rude
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 25 de fev. de 2024
Ann, it's regrettable that your experience did not meet expectations as we place a high priority on ensuring that our team members maintain a helpful, courteous attitude. This is something we will look into and address as necessary. Thank you for your feedback.

2/10 - Terrível

Jonathan

Viagem de negócios
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Limpeza, serviço e funcionários e comodidades
Live ant trail in the shower. The rooms fire alarm went off three separate times throughout the night starting around 4 AM. Alarm woke me up each time and no reason why it was going off. Staff just removed it from my bedroom and could not go back to sleep.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 22 de fev. de 2024
Jonathan, it's regrettable to hear about the problems you faced during your stay, such as the undesired companions in the bathroom and the unexpected fire alarm interruptions. This is not the typical experience for guests. We want to assure you that our dedicated team members have looked into, and addressed, the points you've raised. We hope we have the chance to demonstrate the usual high standards of service we aim to provide on your next visit.

2/10 - Terrível

Anthony Alfredo

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 23 de fev. de 2024
Anthony, we're troubled to see your rating. It's disheartening to know that your stay fell short of expectations and we apologize for the issues that might have affected your visit. We hope you would consider giving us another chance to serve you better in the future.

4/10 - Insatisfatória

Katherine

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Everything started out great, but then checkout happened. We needed to make multiple trips to the car. We got most stuff out on the first trip. By the time we got to the room again our stuff was gone! It turned out house keeping took all of the rest of our stuff. We weren't even checked out! They had taken out a camera, tripod, wine, and other things. We were a hour ahead of schedule with checkout so we were shocked our stuff was taken. We had NOT checked out yet prior to our stuff being taken. We went to the front desk and asked them and they eventually got some of our stuff back. Then we realized some boots and other stuff was still missing. It probably took about 40 minutes to make sure everything was accounted for. I'm hoping we got everything, but I honestly don't know. It seems like house keeping spread out our stuff they took between multiple carts so it took a while to get it all back.The front desk was rude and didn't want to help us get our stuff back. The valet is great, the guys are wonderful! The room was nice, but no microwave which was odd. Pismo is obviously beautiful and it's in a great location! Never planning on going back to this hotel checkout was a nightmare and I'm worried we lost stuff. When we did get our stuff back some of it was in trash bags. I'm so grateful we were still there to make sure everything was accounted for. Our things were being taken/stolen before we had even left which was disappointing.
Hospedou-se por 6 diárias em fev. de 2024
Resposta de Customer Service em 18 de fev. de 2024
Katherine, we extend our sincerest apologies for the inconvenience you experienced during checkout. The situation you've described is not reflective of the service we strive to provide. We assure you that our team members aim to make each guest's stay seamless and it is concerning to hear about your experience. We'd like to assure you that we take all guest feedback seriously, and we are working towards addressing the concerns mentioned.We're glad, however, that you appreciated our valet services and the quality of our rooms. The naturally stunning surroundings of Pismo is indeed a highlight for many of our guests. Your feedback is invaluable and we thank you for bringing these points to our attention.

10/10 - Excelente

Maria

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Ocean views rooms
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 18 de fev. de 2024
Maria, it thrills us to hear you enjoyed the beachfront panorama from your room at Inn at The Pier. Nothing quite compares to an ocean view, does it? We appreciate your positive feedback and hope to have the pleasure of welcoming you back soon.

10/10 - Excelente

virginia

Pontos positivos: Condições e instalações da propriedade
Staff was very nice
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 16 de fev. de 2024
Virginia, thank you for taking a moment to share your experience at Inn at The Pier. It's delightful to learn you had a positive interaction with our team members. We look forward to welcoming you back in the near future.

8/10 - Boa

Joseph

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I liked the staff, Krystal, Vic, Eddie, Kaylan. Very professional. I did not like that we were in a suite and there not anything in the room. There were not dishes, utensils, glasses, etc. Beautiful room, kitchen not paper towels. There was not room service, that was explained to me by one of the staff personnel. But, I think I paid for a complete suite and didn't receive all the amenities. The 30.00 a day for parking was a surprise. But, the staff was very accomodating and made my trip worth staying.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 16 de fev. de 2024
Joseph, the team at Inn at The Pier appreciates you highlighting the professionalism of Krystal, Vic, Eddie, and Kaylan. We're glad they made your stay worth it.We value your feedback regarding the lack of contents within the suite. Our aim is always to provide a convenient and complete experience. Moreover, we understand your concern about daily parking charges and are sorry for any surprise it may have caused.Your satisfaction matters to us and we hope to host you again, ensuring a perfect stay with improved services.

10/10 - Excelente

Madeline

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very polite
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 15 de fev. de 2024
Madeline, we are thrilled to know you found our team members at the Inn at The Pier courteous. We always strive to deliver impeccable service. We can't wait to welcome you back for another pleasant stay.