Verificada
4/10 - Insatisfatório
Emilie
28 de mai. de 2026
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e comodidades
Title: Unannounced closure, terrible relocation, and a complete lack of communication!
My husband and I booked Sonaga Boutique Hotel through Expedia, but our arrival was a complete nightmare. When we reached the property, there was a "Closed" sign outside. The reception counter was totally abandoned, with a sign receptionist and a number.
Fortunately, our Grab driver hadn't left us yet and was kind enough to call the number for us. The person on the line instructed us to go to Viona Hotel instead.
The experience only got worse from there:
No Internal Arrangement / Attempted Double Charging: When we arrived at Viona Hotel, the front desk demanded we pay 450,000 VND per night. We refused, as we had already fully prepaid through Expedia. Sonaga Hotel should have handled this seamlessly internally instead of making us fight off extra charges.
Substandard Room Conditions: While the room at Viona looked new and clean, the basic amenities were broken. The air conditioning did absolutely nothing to cool down the hot, humid room. The water pressure was also completely unstable, erratically switching between strong, weak.
My main issue with Sonaga Hotel is their total lack of communication. We live in a modern world where email is readily available. If they could not accommodate us due to renovations or closure, they had an obligation to notify us via Expedia or email. Had they done so, we would have used our liberty to choose a different hotel of our choice.
Emilie
Hospedou-se por 1 diária em mai. de 2026