2/10 - Terrível
Alex
Viagem a dois
16 de nov. de 2025
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Me and my partner are guests of the hotel. After recently becoming engaged earlier on this trip, we booked the Camia restaurant on the evening of 11th November to celebrate our engagement and ordered the lobster with squid ink spaghetti to share and a chocolate brownie each. We also had lunch (club sandwich) that day from the restaurant and did not eat off site.
Following this meal we both had diarrhea and vomiting which has lasted for 3 days. Upon raising our concerns to management, we were told other hotel guests ordered the same food that evening and there had been no issues or other issues generally.
After looking at Google reviews, 2 other independent reviews noting vomitting from food served (crab and shrimp) that night are present, clearly showing there is a contamination issue in the kitchen that evening. Management have therefore lied to our faces and are accepting no responsibility or providing any form of compensation, noting that we have had to cancel day trips which we have lost money on and more importantly, lost time celebrating our engagement by being primarily confined to our room.
Whilst the staff on site have been great to cater for our wellbeing where possible, senior management clearly do not want to accept responsibility for this incident and is frankly an appalling attitude to have for an expensive resort (and restaurant) in the area.
Avoid this restaurant and resort at all costs!
Alex
Hospedou-se por 5 diárias em nov.. de 2025
