2/10 - Terrível
Julie V., Chandler, AZ
28 de mai. de 2024
False Advertising
We had booked a 3 day stay here for Memorial Day weekend for our family. Unfortunately, our stay did not go as planned. This is not by any means an executive condo. It is an apartment at best. It was listed as a 3 bedroom unit but it is only a 2 bedroom unit with the third "bedroom" being counted as the family living room with a pull out couch. The host is aware of this and even when we contacted him about the issue, he said VRBO allowed it. When we contacted VRBO, they stated it violated their policy
We felt as if we were scammed because of the confusing and false advertising of the booking. VRBO has a listed option for a PULL OUT COUCH. Had I known this did not offer 3 rooms, I would have booked other options at the time which did. Because it was last minute we were stuck with inflated prices for the weekend.
When we contacted the host, there was no offer for a solution, no care to fix the situation, nor was there any want to help. We contacted VRBO who put us up into a hotel for a night and had to fight to find accommodations for the remainder of our stay.
Julie V.
Hospedou-se por 3 diárias em mai. de 2024