Saguão

Avaliações de Super 8 by Wyndham Phoenix West

2 out of 5
Super 8 by Wyndham Phoenix West
4135 N 27th Ave, Phoenix, AZ

Avaliações

4,6
Nota 10 - Excelente. 57 de 404 avaliações" "
Nota 8 - Boa. 45 de 404 avaliações" "
Nota 6 - Ok. 44 de 404 avaliações" "
Nota 4 - Insatisfatória. 57 de 404 avaliações" "
Nota 2 - Terrível. 201 de 404 avaliações" "

4,6/10

Limpeza

5,4/10

Serviço e funcionários

3,8/10

Comodidades

4,4/10

Condições e instalações da propriedade

4,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

James

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I like it
Hospedou-se por 1 diária em mai. de 2024
Resposta de Sophia CSR em 21 de mai. de 2024
Hi James,We wanted to say thanks for your recent stay here at our hotel! We are glad you liked our hotel. We can’t wait to welcome you home again soon!

10/10 - Excelente

James

I liked it
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Sophia CSR em 15 de mai. de 2024
Hi James,We appreciate your wonderful feedback! It is always a delight to hear positive experiences from guests like you. Please visit us again soon!

4/10 - Insatisfatória

Cara S

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
My "non-smoking" room smelled like a lit cigarette!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sophia CSR em 3 de mai. de 2024
Hi Cara,We regret that you had an unpleasant experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 - Boa

tanya

Hospedou-se por 1 diária em abr. de 2024
Resposta de Sophia CSR em 21 de mai. de 2024
Hi Tanya,Thank you for staying with us. Guest satisfaction is our number one objective, we appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests.We look forward to your next visit!

2/10 - Terrível

Cameron

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The front desk staff were not personable at all. After walking into the room there was a very strong smell of weed. I went back to the front desk to see if they could transfer me to another room or get a refund. They said there were no available rooms and that security would have to go up to the room to see if I was eligible for a refund. That was fine with me and I said I was going to call my girlfriend who was in the room at the time and let her know someone was coming up. After not getting a refund and leaving, my girlfriend told me that security walked into the room with no warning. No knock, nothing. They barely inspected the room, and treated my girlfriend like she was an animal. Never going back to this hotel.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sophia CSR em 18 de abr. de 2024
Hi Cameron,We regret to inform you that we are unable to process a refund for your stay. Upon investigation, it was discovered that the room had been utilized and an unregistered guest was found during a security check. As per our policy, refunds are not granted for rooms that have been used, particularly when unauthorized guests are present. We apologize for any inconvenience this may cause and appreciate your understanding of our policies. If you have any further questions or concerns, please feel free to contact us directly.

10/10 - Excelente

Matthew

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Sophia CSR em 16 de abr. de 2024
Hi Matthew,Thank you so much for the lovely 5-star rating about your stay with us at our property. We are delighted to know that you had a fantastic experience and cannot wait to host you again soon!

2/10 - Terrível

jeremy

Viagem de negócios, Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Horrible place to stay
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sophia CSR em 15 de abr. de 2024
Hi Jeremy,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.

2/10 - Terrível

Walter

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff were complete pricks
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Sophia CSR em 10 de abr. de 2024
Hi Walter,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.

2/10 - Terrível

Woodee

Viagem de negócios, Viagem em grupo
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Not worth the price
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sophia CSR em 8 de abr. de 2024
Hi Woodee,We are sorry to hear that you felt your stay wasn't worth the price. We strive to provide a valuable experience for all our guests, and we regret if we fell short of meeting your expectations in this regard. Your feedback is important to us, and we will consider it as we continuously work to improve. We appreciate your honesty and hope to have the opportunity to better serve you in the future.

6/10 - Ok

Leslie

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
It was quiet - the staff was pleasant. They cleaned the room. It’s not the Ritz but there was a night guard so felt very safe as a single person.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Sophia CSR em 8 de abr. de 2024
Hi Leslie,Glad to hear that you had a pleasant and comfortable stay with us! Providing a safe and welcoming environment for all our guests is a top priority, and to know that our night guard helped you feel secure during your visit. We appreciate your kind words about our staff and cleanliness efforts.

2/10 - Terrível

Diana

Pontos negativos: Limpeza e condições e instalações da propriedade
The room came with crawling guests.... There was roaches and room had really strong cigarette scent although it was supposed to be a non-smoking room. Immediately went back to the lobby and requested a refund, called expedia which was the site I had booked the room with and explained what had happened, requested refund, and was refunded within a couple of days.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Sophia CSR em 30 de mar. de 2024
Hi Diana,We sincerely regret the inconvenience you experienced during your stay. Your feedback is valuable to us, and glad to hear that our team promptly addressed your concerns and that you could receive a refund through Expedia. Please rest assured that we take such matters seriously and will take immediate steps to rectify them. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future.

8/10 - Boa

Michael

Viagem em grupo, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Check in was easy.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sophia CSR em 27 de mar. de 2024
Dear Guest,Thank you for choosing us for your recent stay. We apologize for the issue you had with check-in. Kindly let me know about your experience. We hope to serve you again in the future.

2/10 - Terrível

IK

Viagem de negócios, Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sophia CSR em 26 de mar. de 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - Terrível

Heather

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We felt like we were in a bad movie. Holes in the blinds, holes in the sheets and blanket, and in a sketchy area. Both beds were up against the wall, so if two people are sleeping in the bed, one person has to work their way down to the end of the bed to get out…it was a trashy hotel. The pictures are deceiving. Nothing has been maintained. Wyndham needs to evaluate this property as their name is tagged to it. We will not stay at another Wyndham property based on this hotel.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sophia CSR em 26 de mar. de 2024
Dear Guest,Thank you for taking the time to share your feedback with us. Your comments have been noted, and we will take immediate action to address these issues. We will continue to work hard to improve and provide a more enjoyable experience for our guests.

4/10 - Insatisfatória

Jayde

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
You get what you pay for when choosing a cheap(ish) place to stay, and in this case.... it's a handful of not so lovely things. Staff at the lobby was a bit rude when I checked in. He wasn't very good at communicating where my room was and I was left trudging around outside in the rain with multiple suitcases trying to find it. It took the security man to come find me and assist me to be able to find it, since signage isn't very clear. I was NOT told about the room key being used as a means to unlock the gates, leaving me confused and the guard had to help me because one of the card readers stopped working. Narrow walkways, gate shuts on you and is hard to keep open when unlocked, outdoor draining areas leave several slip hazards when it's drizzly ..most things are NOT ADA compliant. Room wasn't great, either. Stains and filth on the creaky floor, stains and holes in the bedsheets and stains on the toilet seat. I saw a few roaches over the course of my short stay, including the biggest one I've ever seen in my life. Water pressure in the shower is poor but water pressure in the sink is too strong. Bathroom floor got flooded a bit each time I showered. Bed was very uncomfortable and I had to shove my body hard against the door to properly close and lock it once inside the room. It's a hassle to order food to be sent here because unless you are in a room facing the lobby, it can't be delivered past the gates and you have to walk to the lobby and deal with staff to get it.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Sophia CSR em 20 de mar. de 2024
Dear Guest,Thank you for bringing these issues to my attention. Rest assured, we are taking immediate steps to address the issues you mentioned. Your feedback is invaluable to us, and we are committed to ensuring a better experience for all our guests in the future.

4/10 - Insatisfatória

Juan

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
N/A
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Sophia CSR em 19 de mar. de 2024
Dear Guest,We are sad to see this rating and would like to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 - Ok

Mark

Pontos positivos: Limpeza e serviço e funcionários
I e stayed at this property several times and the staff has always been excellent. But maintenance efforts appear desperate in some rooms and the cable TV system doesn't provide reliable picture quality. Network issues abound.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Sophia CSR em 15 de mar. de 2024
Dear Guest,We are exceptionally thankful that you have honoured our staff members with praiseworthy words. We sincerely appreciate your feedback as well. We will surely forward your important feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services.

6/10 - Ok

Jorge

Viagem de negócios
Pontos negativos: Limpeza
All the floors around the bed were dirty. All the bedding had cigarette burns. Bathroom was clean though
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sophia CSR em 13 de mar. de 2024
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

2/10 - Terrível

Chris

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Sophia CSR em 1 de abr. de 2024
Hi Chris,It is apparent from your rating that you did not enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!

2/10 - Terrível

Jasmine

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Property had roaches in the room, , unsafe area, when checking in i gave required information to get the room... when husband arrived he was required to show ID b4 entering my room.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Sophia CSR em 13 de mar. de 2024
Dear Guest,Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits. We hope you will choose us again in the future.

6/10 - Ok

Cameron Christopher, Houghton

Pontos negativos: Limpeza
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Sophia CSR em 13 de mar. de 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - Terrível

Scott

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The non-smoking room I stayed in smelled like an ashtray. In other words the smoke was more permeated in to what was inside. The water in the sink sprayed everywhere when it came out. The property in my opinion should not be a hotel especially for the area it's in. When I asked to get my money back for two of the three nights I had reserved since I only was going to stay one night they told me they would refund me for two of the nights. The refund hasn't made it yet but there's still a couple more days left for that to occur. I appreciate them working with me on that.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Sophia CSR em 13 de mar. de 2024
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit. If you have any queries regarding the refund, please call the property for further assistance.

2/10 - Terrível

Tony

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This place was horrible from the arrival . Terrible lobby service. upon arrival the area right away felt unsafe with a lot of homeless in the area and people around the hotel doing drugs and drinking. having a family this felt very unsafe, but it was too late to cancel. Upon entry into the room, it smelled very bad and not clean at all, including the floors, the restroom and the bed as well. The bed was very dirty, and it looked like they hadn’t been cleaned well. Will definitely never stay at this place again
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sophia CSR em 13 de mar. de 2024
Dear Guest,The issues that you raise are important to us. We strive to deliver an exceptional stay for every guest, so it's disappointing that you did not receive great value. Your remarks will be discussed internally so that we can seize every opportunity for improvement. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it.

2/10 - Terrível

Zell

Viagem de negócios, Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Do not stay here, this is not a safe area. We heard explosions nearby throughout the night. The hotel is dirty and does not feel safe. The pool is also covered and closed.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Sophia CSR em 6 de mar. de 2024
Dear Guest,The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 - Terrível

Sarai

Viagem de negócios, Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very dirty
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Sophia CSR em 6 de mar. de 2024
Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. Your feedback is invaluable, and we appreciate your patience and understanding as we work to rectify these matters. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

2/10 - Terrível

Ryo

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Unsafe
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Sophia CSR em 17 de mar. de 2024
Dear Guest,Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits. We hope you will choose us again in the future.

2/10 - Terrível

Ronald, sweethome

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Sophia CSR em 26 de mar. de 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

2/10 - Terrível

Robert

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The overall room and smell it had
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sophia CSR em 4 de mar. de 2024
Hi Robert,We apologize for the inconvenience you faced and will surely forward your valuable feedback to our team for improvements. We will investigate this issue and will take the required measures. Our Team hopes to serve you better in the future.

6/10 - Ok

Keianna

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Do be advised that prostitution is very real on this property. But. They do have armed security at the property around the clock. All in all…. It’s a motel..you get what you pay for and nothing more. The staff are very much the best thing about this property. The front desk clerk, the young male with glasses is the sweetest. And the housekeeping ladies are very polite.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Sophia CSR em 27 de fev. de 2024
Dear Guest,We take matters of guest safety and security very seriously, and we appreciate your acknowledgment of our efforts in this regard. Your compliments about our staff are greatly appreciated, and we will ensure they receive recognition for their dedication to providing excellent service. If you have any further concerns or if there is anything we can assist you with, please don't hesitate to reach out to us directly. Thank you for choosing to stay with us.

4/10 - Insatisfatória

peter

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
A bad experience
A long trip then a 20 minute check in where two other couples opted not to stay based on first impressions. Room smelt of smoking borne out by two cigarette butts stuffed in the wash basin outlet (which we removed using long tweezers).Room was ill equipped - no bedside light, no coffee, no hair dryer, ripped bottom sheet (replaced for second night). Air conditioning unit functions but has broken and cracked surround with parts missing. General facilities - coffee only available in morning, no breakfast, no ice, Had to have room card key reset every day - yet permitted us to enter through the security gates. A very rough neighbourhood with many people pushing shopping trolleys around with all their wordily possessions. Reading previous reviews we had hoped they had exaggerated the state of the hotel but sadly we were in agreement with them.
Broken air conditioning unit with parts cracked and missing (but did function).
Two cigarette butts in the wash basin drain.
No bedside light .
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Sophia CSR em 21 de fev. de 2024
Dera Guest,Thank you for bringing these concerns to our attention. We take your feedback seriously and will address these issues immediately to ensure a more comfortable and pleasant experience for all our guests in the future. Please accept our apologies for any inconvenience caused.

6/10 - Ok

Angelica

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Phoenix stay
Motel is conveniently located off the 17, on the way to Sedona/Flagstaff. However, was a bit sketchy. Service team was not rude but indifferent and uninterested in service. I requested a non-smoking and got a room that wreaked of cigarettes. When I mentioned this at the front desk they insisted it was non-smoking. Safety was a concern too.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sophia CSR em 20 de fev. de 2024
Dear Guest,We apologize for the disappointment and inconvenience you experienced during your recent stay. Your feedback is concerning, and we take this matter seriously. We will address these issues with our team to ensure improved service and accommodation standards in the future. Your comfort and safety are our top priorities, and we apologize for falling short of your expectations. If you have any further concerns or feedback, please don't hesitate to contact us directly.

4/10 - Insatisfatória

Lora

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Bad, scary area, cigarette burn holes in the bead spread, burn marks on side of tub, stinks. Supposed to be non-smoking room.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sophia CSR em 14 de fev. de 2024
Dear Guest,I sincerely apologize for the unsatisfactory experience you had during your stay. We take cleanliness and guest comfort seriously, and I assure you that we will investigate and address these issues immediately. Your feedback is invaluable to us, and we will work diligently to ensure that such incidents do not recur. Thank you for bringing this to our attention.

2/10 - Terrível

Kari

Hospedou-se por 1 diária em jan. de 2024
Resposta de Sophia CSR em 14 de fev. de 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - Terrível

Jeff

Pontos negativos: Limpeza e condições e instalações da propriedade
Sketchy area. Beds uncomfortable, pillows small and lumpy. Sheets burned, area sucks and room noisey
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sophia CSR em 11 de fev. de 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Rest assured, we will address the issues you mentioned. Your comfort is our priority, and we are committed to making improvements based on your comments.

10/10 - Excelente

Vina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sophia CSR em 8 de fev. de 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 - Terrível

Paul

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Roaches everywhere
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sophia CSR em 6 de fev. de 2024
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.

6/10 - Ok

Bertha

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
I wasn't able to watch television no signal
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sophia CSR em 5 de fev. de 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

2/10 - Terrível

fred

Pontos negativos: Serviço e funcionários e conforto do quarto
As soon as I walked in the bathroom noticed one cockroach crawling on the floor and killed it. Faucet was not working properly. There was only one pillow for each of us. There was a Loud talking about 1:00 AM outside that we could hear it. Also, when we checked in and wanted to go to our room security guard was present and my wife asked about the area and was told that this area is full of drug users and prostitution so, we requested to be escorted. I would not recommend this establishment for the couple. It’s probably Good for the others,
Hospedou-se por 1 diária em jan. de 2024
Resposta de Sophia CSR em 27 de jan. de 2024
Dear Guest,Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and apologize for any inconvenience you may have encountered during your stay. Your insights are invaluable to us, and we are committed to making necessary improvements. We understand the importance of a pleasant and secure stay, and your comments will help us refine our services.

6/10 - Ok

Kevin

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Sophia CSR em 22 de jan. de 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Corey

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The rooms were bad TVs didn't work towels were dirty the security there thinks they're WWF wrestlers and just talk really crappy to you get your face yelling at you they'll put their hands on you if you're not careful be careful I had one throw me on the ground that place is drug infested it's nasty it's just ugly property it's bad people really really bad don't go there
Hospedou-se por 1 diária em jan. de 2024
Resposta de Sophia CSR em 19 de jan. de 2024
Hi Corey,Upon thorough investigation, we would like to clarify that our decision to take action was based on observed activities that posed a potential threat to the safety and well-being of our guests. Our priority is to maintain a secure environment for all residents and visitors. To set the record straight, we found evidence suggesting you and your wife along with unauthorized individuals engaged in activities that violated our community guidelines, which necessitated our intervention and our hotel had to kick you out of the premises. We request you refrain from making false claims on social media.

2/10 - Terrível

Jorge

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Sophia CSR em 16 de jan. de 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

2/10 - Terrível

Christopher

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Couldn’t pay me to stay here
Bad location and room was dirty and had roaches. The TV was also broken. I left.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 13 de jan. de 2024
,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 - Terrível

Lucas

Viagem a dois
Pontos negativos: Limpeza e condições e instalações da propriedade
Left without staying, area was poorly lit, covered in broken glass, and full of people wandering around soliciting.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sophia CSR em 9 de jan. de 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience faced by you. There are security cameras installed on the premises and we make sure that the property is safe at all times. Every guest's safety and comfort come first, so your feedback has been shared with the right department. We hope to serve you better next time.

2/10 - Terrível

Matthew

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This place had nothing going for it. Rude customer service, burn holes in bedding, noisy, dirty, internet pass code didn't work. One of the worst - if not, the worst - motels I've seen.
Resposta de Sophia CSR em 28 de dez. de 2023
Hi Matthew,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 - Excelente

Vladimir

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sophia CSR em 9 de jan. de 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 - Terrível

Cynthia

Viagem de negócios, Viagem em grupo, Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Sophia CSR em 21 de dez. de 2023
Dear Guest,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Sophia CSR em 18 de dez. de 2023
Dear Guest,We apologize for the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 - Boa

Jamar

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sophia CSR em 9 de jan. de 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - Excelente

Luisana

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Like
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Sophia CSR em 14 de dez. de 2023
Hi Luisana,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. Hope to see you very soon!

10/10 - Excelente

Pabel

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sophia CSR em 14 de dez. de 2023
Hi Pabel,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!