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Avaliações de Hampton Inn Phoenix-Midtown-Downtown Area

2.5 out of 5
Hampton Inn Phoenix-Midtown-Downtown Area
160 W Catalina Dr, Phoenix, AZ

Avaliações

8,8

Excelente

Nota 10 - Excelente. 548 de 987 avaliações" "
Nota 8 - Boa. 298 de 987 avaliações" "
Nota 6 - Ok. 80 de 987 avaliações" "
Nota 4 - Insatisfatória. 37 de 987 avaliações" "
Nota 2 - Terrível. 24 de 987 avaliações" "

9,0/10

Limpeza

9,2/10

Serviço e funcionários

7,8/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Deborah

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em abr. de 2019
Resposta de . em 30 de abr. de 2019
Thank you for the 8 stars !!!!!

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Recomendo
Hotel muito bom, recomendo!!!
Hospedou-se por 13 diárias em abr. de 2017

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Otimo
Otimo!

10/10 - Excelente

Okj

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Anexo ao Barrow
100% satisfeito

10/10 - Excelente

Jeffrey

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great central location. First time I have had to pay for parking at a hotel though.
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

David

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked the cleanness of the property and friendly staff. The breakfast was very good, too.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Management em 23 de abr. de 2024
Thank you for choosing the Hampton Inn Phoenix Midtown! We value your feedback and are pleased to hear that you enjoyed your stay with us! We look forward to having you back as a guest in the future. have a good day!

10/10 - Excelente

Dannie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I like it, it was easy to get from place to place charging stations are close by too.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Management em 15 de abr. de 2024
Dannie, thank you for your great review. We appreciate your business and hope you will return in the future.

6/10 - Ok

Mary

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Management em 15 de abr. de 2024
Mary, thank you for taking a moment to rate your stay with us. We appreciate your staying with us and providing feedback. We look forward to seeing you again.

10/10 - Excelente

Kyla

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean & quiet, disappointing that we had to pay to park bc there were no other options.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 29 de mar. de 2024
Kyla, thank you for taking the time to provide feedback on your recent stay with us. We are glad to see that your stay was enjoyable. We appreciate your staying with us and hope to see you again.

2/10 - Terrível

Sharon

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
it was so loud it woke all us up at 1:30 in the morning and had a hell of time to go sleep again with noisey booming in the pool area we noticed 4 or 5 firemen go into the pool building with their lights flickering up on the ceiling acouple more booms again then it stopped but we lossed some sleep had to get my wife and sister-in -law to the hospital to Mcdowal rd. & 11th street to university hospital and we were dead tired all day & sleep a little bit on the lounger at the hospital for 12 hour surgery on my wife's oral surgery for cancer in her jaw bone & bone from her leg that cut for more bone to put in her jaw
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 26 de mar. de 2024
Dear Sharon. The safety and comfort of our guests are our top priorities, and we sincerely apologize for the disruption caused by the noise from the pool room. We understand how distressing this can be, and we have corrected the matter to ensure that such incidents do not happen in the future. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience should you choose to stay with us again.

10/10 - Excelente

KRis

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
staff are very good and friendly. i wish it has a lot of parking area
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 25 de mar. de 2024
KRis, thank you for staying with us and providing feedback. We are happy to hear that you enjoyed your stay and look forward to seeing you again.

10/10 - Excelente

MingKun

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 25 de mar. de 2024
MingKun, thank you for your recent stay with us. We are happy to hear that your stay was satisfactory. We hope to see you again soon.

10/10 - Excelente

Scott

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
friendly, clean,
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sarah em 15 de mar. de 2024
Thank you for choosing the Hampton Inn Phx Midtown. We are glad to hear that you enjoyed your stay with us and we look forward to having you as a guest in the future!

6/10 - Ok

Stacy

Viagem de negócios
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Barb was awesome and the check-in process was quick and efficient. Walls between rooms and floors are like paper...you hear everything. Breakfast was very nice and kept clean and had alot of options
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 14 de mar. de 2024
Stacy, thank you for staying with us and reviewing your stay. We are glad to see that your overall stay was enjoyable and we look forward to seeing you again.

10/10 - Excelente

Arabel

Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 1 de abr. de 2024
Dear Arabel, thank you for staying with us. We are glad to hear that you enjoyed your stay with us. We appreciate your great rating and look forward to your return visit.

10/10 - Excelente

eyal

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly service
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 3 de mar. de 2024
Thank you for letting us know about your stay with us. We are happy to hear you enjoyed your time here and look forward to seeing you again. Thank you!

8/10 - Boa

Christy, Tucson

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Walking distance to Alamo and River walk friendly staff
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Management em 25 de fev. de 2024
Thank you for letting us know about your experience with us. We are glad you enjoyed your stay and hope to see you again soon!

8/10 - Boa

Robert

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hampton Inn Midtown Phoenix is a nice property but limited dining options. The room was spacious, the bed extremely comfortable and the staff very pleasant. We chose the property because of its proximity to St. Joseph’s Hospital.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Hotel Management em 15 de fev. de 2024
Robert, thank you for staying with us and providing feedback. We are happy to hear that you enjoyed your stay and look forward to seeing you again.

8/10 - Boa

Jonathan

Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Management em 23 de mar. de 2024
Jonathan, thank you for taking the time to let us know how your stay went. We are glad to hear you enjoyed your time here and look forward to seeing you again.

10/10 - Excelente

Nancy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Safe are to stay in
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Management em 12 de fev. de 2024
Nancy, thank you for taking a moment to provide feedback and review your stay with us. We are happy to hear that you enjoyed your stay and felt safe. We look forward to seeing you again.

6/10 - Ok

Abeed

Viagem de negócios
Pontos negativos: Comodidades
Place was cozy, but at the time of stay hot tub was not operational.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Management em 26 de jan. de 2024
Abeed, thank you for staying with us and providing feedback on your stay. We see that you were not happy with your stay, because the hot tub was not working. We do apologize for the inconvenience. The hot tub has been placed back in service. We hope this does not deter any future visits to our property.

10/10 - Excelente

James

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Brand new and great staff
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 23 de jan. de 2024
James, thank you for the great rating. We appreciate your staying with us, while in the Phoenix area.

6/10 - Ok

Linda

Viagem com a família
Pontos positivos: Limpeza
So-So
Not impressed. I stayed here for the proximity to medical centers/appointments. Positives: Quiet Clean Bed/pillows comfortable Proximity to medical centers. Negatives: Ice machine on 1st floor only. No food close by. We doordashed. Exorbitant prices for bottled water and snacks. Bring your own. Rooms are small. Bath is small. A few smiles would not kill the employees. I used rewards for my stay, otherwise I would have been annoyed at the negatives.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Management em 23 de jan. de 2024
Linda, we are sorry to hear that you were unhappy with your stay. Our ice machines, on floors 2-4, are found at the west end of the hallways; sorry, this was not communicated to you. We thank you for your time in providing feedback on your recent stay with us.

4/10 - Insatisfatória

Jordan

Viagem a dois
Pontos negativos: Condições e instalações da propriedade
There was no hot water, outlets on only one side of the bed. No free parking, in fact you have to fill out a parking contract with an independent vendor to park. We left after all that and got refunded.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 14 de jan. de 2024
Jordan, we are sorry about the experience you had during your time at our hotel. Since then, we have been able to correct the issues you encountered. While our parking is not free, we aim to have the most affordable prices in the Midtown/Downtown area. We hope you are able to give us a chance in the future.

2/10 - Terrível

Jesse

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel is falling apart. Wallpaper pealing off the wall, towell rack fell off the wall, soap bottles leaking everwhere, lights flicker like a horror movie, staff was rude, breakfast was exttemely limited.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 14 de jan. de 2024
Jesse, we apologize for the quality of your latest stay. We appreciate your feedback and were able to able to address the issues you encountered. Please know that we aim to ensure all our guest have comfortable stays and we are happy to make any issue right during your stay.

10/10 - Excelente

Martha

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 8 de jan. de 2024
Martha, thank you for the great review. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon.

2/10 - Terrível

Amanda

Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Worst stay I’ve had by far
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotel Management em 28 de dez. de 2023
Amanda, thank you for taking the time to provide us with feedback. As stated on our hotels information page and at our check in area, we are a non smoking hotel. We are sorry you were not able to enjoy your reservation to the fullest.

8/10 - Boa

Jason

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Hotel Management em 4 de jan. de 2024
Jason, thank you for taking a moment to review your recent stay with us. We hope you return in the future.

2/10 - Terrível

Marsha

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Don’t stay here
The front desk person was very nice. Once we got into the room it was horrible. It was 80 and never cooled off the blind wouldn’t go all the way down (which would have been fine if you weren’t on the ground floor). The wall paper was falling off the wall the shower pipe was falling off the beds are so hard we could have just slept on the floor. But the worst thing was when I turned the light on at 3 in the morning I found old stains on the sheets. It looked to be old blood stains. It was horrible.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotel Management em 4 de jan. de 2024
Marsha, thank you for your feedback as we appreciate you taking the time to provide us with ways to improve your experience. We are sorry you did not enjoy your stay with us and do hope we have the opportunity to better serve you in the future.

8/10 - Boa

Siobhan

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Management em 4 de jan. de 2024
Siobhan, thank you for staying with us. We are glad to hear your stay was enjoyable. We appreciate your time in reviewing your stay.

8/10 - Boa

Julianna

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Management em 4 de jan. de 2024
Thank you, Julianna, for the positive rating. We are happy to hear that your stay was satisfactory. We hope to see you in the future.

8/10 - Boa

Richard

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Management em 4 de jan. de 2024
Richard, we are glad to hear that your overall stay was satisfactory. We hope to see you when your travels bring you back to the Phoenix area.

10/10 - Excelente

Lowell

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Management em 4 de jan. de 2024
Thank you for staying with us and giving us a great rating. We hope to see you in the future.

8/10 - Boa

Barbara

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Management em 5 de dez. de 2023
Barbara, we want to thank you for taking time to rate your stay with us. We see that your overall stay was enjoyable. We look forward to seeing you again.

4/10 - Insatisfatória

Jennifer

Pontos negativos: Limpeza e condições e instalações da propriedade
Poor Quality and Dirty
This was by far the worst quality Hampton Inn we have ever stayed at. The first room we checked into was filthy. There was chunks of random things on the capet, hair in the bathtub, a dirty wash cloth on the floor under the vanity(very visible), and stuff crusted on the night stand surfaces. We complained and they moved us to a second room, again it looked like the floors weren't swept or vacuumed, there was toothpaste or something splattered all over the bathroom mirror and the ironing board was so gross my husband wouldn't use it for his shirt. Both bathtubs had a steady stream of water running constantly because both were broken! And the second room's heater didn't work. Both rooms had a wierd musty smell that wasn't very pleasant. The hallway carpets on all of the floors are atrocious, they are lifted up and wrinkly, creating a tripping hazard, and beyond filthy. The 2 gals we spoke with at the front desk were very polite, but the issues aren't in their control. When we booked the hotel it also said parking included on this website, it has since changed to parking available and states in the fine print that its $10 per night. We were told it recently changed to fee parking and there was nothing they can do about a 3rd party booking. Only positive we can add is that my husband said the breakfast was pretty good.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Management em 5 de dez. de 2023
Jennifer, we appreciate your feedback. We apologize about these issues you experienced. We appreciate you sharing your comments with us as we will use these as a training tool for future guest interactions. We hope you will give us another chance if you are in the area again. Thank you for staying with us.

10/10 - Excelente

Mary

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Had a 6:30am appointment at St. Joseph's hospital and wanted something close. This was perfect. The staff was very friendly, our room was clean and although we didn't use a lot of the amenities, if we stay again, I'm sure we will. Check in was quick and easy. Just a very pleasant stay.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Hotel Management em 5 de dez. de 2023
Mary, thank you for staying with us and providing a great review and rating. We are happy to hear that you enjoyed your stay. We look forward to seeing you when you return to the area.

6/10 - Ok

Larry, South Ogden

Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
This particular building is older and it shows. It would be helpful to have the fitness facility open 24 hours for those whose travel doesn't allow for the leisure hours of a 6:00 am start to workout.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Hotel Management em 28 de nov. de 2023
Larry, thank you for the feedback on your recent stay with us. We are in the process up completing upgrades to our property, we hope you will consider joining us once they are complete.

8/10 - Boa

Rae Lynn

Hospedou-se por 1 diária em nov. de 2023
Resposta de Hotel Management em 23 de nov. de 2023
Rae Lynn, thank you for staying with us and rating your stay. We hope that you will consider a return visit.

10/10 - Excelente

Lilia, South Pasadena

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Hotel Management em 16 de nov. de 2023
Lilia, thank you for the great rating. We hope to see you again, soon.

8/10 - Boa

Helen Jane

Pontos positivos: Serviço e funcionários
Soap, shampoo, etc. are in wall mounted dispensers, which are mounted so high that top of bottle is almost 5.5 feet high. Due to recent shoulder surgery, almost impossible to reach top of pump dispenser on bottle to get soap, lotion, etc. These should be mounted so product can be dispensed without reaching up. Carpeting in room badly frayed where it meets tile.
Hospedou-se por 8 diárias em nov.. de 2023
Resposta de Hotel Management em 16 de nov. de 2023
Helen Jane, thank you for staying with us and providing feedback on your recent stay. We are sorry to hear you had a problem accessing the shower amenities. We appreciate your staying with us and hope this does not deter any future stays.

6/10 - Ok

FAUSTO

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Hotel Management em 16 de nov. de 2023
Fausto, thank you for rating your recent stay with us. It appears that you were not completely satisfied with your stay, feel free to contact the hotel to discuss your dissatisfaction.

6/10 - Ok

John

Viagem de negócios
Pontos positivos: Serviço e funcionários
Rooms and hall carpets need upgrading
Hospedou-se por 1 diária em nov. de 2023
Resposta de Hotel Management em 8 de nov. de 2023
John, thank you for taking the time to rate and provide comments on your recent stay with us. Currently, we are in the process of upgrading our property and hope you will join us once we have completed the process.

10/10 - Excelente

Joseph

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very convenient to the hosp
Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Management em 8 de nov. de 2023
Joseph, thank you for the great rating. We are happy that your stay was enjoyable. We look forward to seeing you again.

10/10 - Excelente

MIKE

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em out. de 2023
Resposta de Hotel Management em 8 de nov. de 2023
Mike, thank you rating your stay at our hotel. We are glad to hear that you enjoyed your stay. We hope to see you soon.

8/10 - Boa

Brittany

Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Management em 8 de nov. de 2023
Brittany, thank you for taking a moment to rate your stay with us. We appreciate the positive rating and hope you will consider staying with us when your travels bring you back to the area.

8/10 - Boa

Jennie

Viagem com a família
Update TV channels
Hospedou-se por 2 diárias em out. de 2023
Resposta de Hotel Management em 8 de nov. de 2023
Jennie, thank you for your feedback regarding your recent stay with us. We are happy to hear, with the exception of the television channels, your stay was enjoyable.

8/10 - Boa

B

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Hotel Management em 18 de out. de 2023
Thank you for rating your recent stay with us. We are pleased to see that your stay was enjoyable. We look forward to your next visit.

8/10 - Boa

Douglas

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospital visit
Hospedou-se por 1 diária em set. de 2023
Resposta de Hotel Management em 28 de set. de 2023
Douglas, thank you for taking a moment to rate your stay with us. We hope to see you soon.

10/10 - Excelente

Daniel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My wife and I stayed at this Hamptons for three days. Our first night, we had to call front desk which no one picked up. So we went to front desk to complain on people above us on second floor. They were making to much noise disrupting our sleep. We were later told that it was a high school baseball team that was staying at the hotel. Luckily on our second day we had asked if we could move to a different room and manager on site was able to help and move us to fourth floor. Which we appreciated very much. The hotel is located in a great area, there’s a lot of light in parking lot which makes it feel safe. There’s plenty of places to eat and explore nearby. Breakfast at hotel was decent, I was surprised that breakfast changed each day. The entire staff was helpful throughout the three days. I would like to give a shout out to front desk Annali. She was very nice, and professional. I will be back to this Hamptons soon.
Hospedou-se por 1 diária em set. de 2023
Resposta de Hotel Management em 28 de set. de 2023
Daniel, thank you for the feedback. We apologize for the inconveniences you and your wife experienced on your first night. We are happy to hear that Annahi was able to assist during your stay. We look forward to your return visit.

4/10 - Insatisfatória

Valerie, Santiago

Viagem a dois
Pontos negativos: Limpeza e condições e instalações da propriedade
Facilities were subpar compared to other Hamptons , breakfast was not good
Hospedou-se por 1 diária em set. de 2023
Resposta de Hotel Management em 28 de set. de 2023
Valerie, we appreciate your feedback. We are sorry to hear that your stay was not satisfactory. We are in the process of making upgrades to our property, that will improve the quality of our guests' stay.