I have been to The Study in the past on business and always had a great experience; however, when my business meeting was moved from Jan 24th to Feb 21, I was unable to update my reservation without losing the entire night's charge because it was within the 24 hour policy window. I didn't ask to get my money back, but only to change the date. I am very disappointed that an exception could not have been made, especially since I will be traveling monthly to Philadelphia for the foreseeable future. If this review is taken into consideration, I am open to hearing back from someone to resolve. I can be reached at 301-980-1451. Otherwise, I suppose I will have to find another hotel that understands better events that are outside of my control. Thank you for your consideration.