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Avaliações de Divine Lorraine Apartment Hotel

3.5 out of 5
Divine Lorraine Apartment Hotel
699 N Broad St, Philadelphia, PA

Avaliações

8,8

Excelente

Nota 10 - Excelente. 17 de 24 avaliações" "
Nota 8 - Boa. 4 de 24 avaliações" "
Nota 6 - Ok. 0 de 24 avaliações" "
Nota 4 - Insatisfatória. 1 de 24 avaliações" "
Nota 2 - Terrível. 2 de 24 avaliações" "

9,0/10

Limpeza

10/10

Serviço e funcionários

7,4/10

Comodidades

9,0/10

Condições e instalações da propriedade

Avaliações

10/10 - Excelente

Samantha

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Love!!!
I absolutely loved this location! The room was so spacious and well worth the price! Would absolutely stay again!
Hospedou-se por 3 diárias em dez. de 2022
Resposta de Nabil em 24 de mai. de 2023
Thank you so much for the generous review, we appreciate it and hope to have the opportunity to host your stay again!

10/10 - Excelente

Michelle

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
I loved my stay. It was brief but perfect chance to recharge with family. Communication with TBNB was excellent and just really got what we needed from being there. Some really great eating establishments in Philly. This was a weekend of celebration and enjoyment done in a lovely space that you could disconnect and just look out the window at the city spread before you it was quiet magical
Resposta de Elizabeth em 14 de jan. de 2023
Thank you again for staying with us! We hope to see you again soon in Philly!

8/10 - Boa

Patricia

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2022
Resposta de Elizabeth em 17 de dez. de 2022
Thank you again for staying with us! We hope to host your visit to Philly again soon.

10/10 - Excelente

Kevin

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Will definitely be back
I stayed here as part of a family trip. I ended up using street parking but a garage is available. I loved the stay. Great view, comfortable, a nice kitchen, comfortable beds and nice light.
Hospedou-se por 3 diárias em out. de 2022
Resposta de Nabil em 29 de out. de 2022
Thank you for your review Kevin. We appreciate the feedback and have loved hosting your family too. We'd be definitely looking forward to hosting your stay again.

2/10 - Terrível

Sharifah

Viagem com a família
Pontos negativos: Limpeza e conforto do quarto
Deceptive Advertising!
NOT a hotel at all! More like a rooming house. Dark hallways, very small elevator, very haunting vibe. Handwritten Signage throughout unit with cleaning instructions. Dented refrigerator and bed linens that appeared used well beyond expiration date. Speak easy in the basement communicated as one of the perks. Needless to say, didn’t stay more than 5minutes-not what I signed up for. Deceptive advertising and management kept me strung along for a month as if they were going to refund me and then my credit card company informed me that they Refused to refund me for the full week I paid for what was suppose to be a luxury hotel stay:(
Hospedou-se por 7 diárias em abr. de 2022
Resposta de TrustBnb em 18 de jul. de 2022
Hi, Sharifah. I am sorry we had to adhere to the cancellation policy and cannot accommodate your same-day cancellation request. Our Divine Lorraine apartment is one of our best units. Still, we have never advertised it as a hotel, and it is clearly written on the title description that it is a "2-bedroom Apartment". We have declined the cancellation request directly over the phone and through an agent of Expedia/Hotels.com on the same day of arrival/appeal. However, the decision to escalate it to your bank institution was a choice on your end. We tried to work it out with you and assist you on anything that would make your stay more comfortable, but you also declined our assistance. Again, our apologies that it didn't work out well, but we hope you understand our decision. Best regards.

10/10 - Excelente

Rhonda

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Everything you need; wonderful stay
The apartment was beautiful, full of light and in a building with a very interesting history. The beds were comfortable and napping on the couch in the sky above Broad Street was wonderful. There was a combo washer dryer which was useful. The parking was in a garage a few blocks down. I would stay here every time I come back to Philly.
Hospedou-se por 3 diárias em mai. de 2022
Resposta de TrustBnb em 29 de mai. de 2022
I am delighted you enjoyed your stay in our apartment, Rhonda. We hope to see you again soon in Philadelphia :)

10/10 - Excelente

John

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
It was a great place to stay and very homey. We were in town for shows at the Met, which is right across the street, so it was perfect for us.
Hospedou-se por 3 diárias em mai. de 2022
Resposta de TrustBnb em 28 de mai. de 2022
Thank you for the ratings, John. I am delighted to know you have enjoyed your stay in our apartment. we hope to see you again on your next visit.

2/10 - Terrível

Carlos Antonio

Viagem a dois
Pontos negativos: Comodidades
The property is in a high traffic avenue. At night motorcycles and four wheelers use it for races with high volume music. In the Expedia webpage it is announced to have parking included. It is false, I needed to go out of premises to park and pay for each day. The apartment is nice, but I wouldn't stay there again.
Hospedou-se por 2 diárias em mai. de 2022
Resposta de TrustBnb em 27 de jun. de 2022
Thank you for your feedback, and we are sorry you had an uncomfortable stay. The lower-level units are prone to street noise since the apartment is in a major city and on a busy main street, so some noise coming from the street at night is unavoidable, which is disclosed on our listing. Again, we're very sorry about this. And as for the parking concern, we do provide (1) parking slot for all of our apartments except for one (1) unit. And we have explained this to you and the miscommunication with the Expedia listing. This has been resolved with Expedia already.

10/10 - Excelente

cassandra

Viagem em grupo
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 3 diárias em mai. de 2022
Resposta de TrustBnb em 11 de mai. de 2022
Thank you so much for your rating, Casssandra. We hope to see you again soon!

8/10 - Boa

Trina

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
I love the layout of it and the peace and quiet. Can absolutely enjoy Philadelphia restaurants nearby and a view of the city.
Hospedou-se por 3 diárias em mai. de 2022
Resposta de TrustBnb em 8 de mai. de 2022
I appreciate your ratings and feedback, Trina. Thank you again for staying with us and we hope to see you again in Philly soon!

10/10 - Excelente

Greg

Viagem de negócios
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2022
Resposta de TrustBnb em 22 de jan. de 2022
Thank you again for staying with us, Greg. I appreciate the rating you left for us :) We hope to host your next visit to Philly!

10/10 - Excelente

Fredrik

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Very nice apartment near city centre with parking
Very nice apartment near city centre. Took about 25 min to walk down, metro just outside, Uber worked well as always. However much nicer to walk up Fairmount ave for dinner in the evening. A brand new Aldi store next door for groceries. Communication with TrustBnB was the best ever! Very quick response and always very helpful. Instructions before arriving was top nudge, both how to get into the apartment and were to park. The apartment was very nice and pictures were correct! Only wish was that the kitchen could have vine glasses as well, witch Elisabeth at TrustBnB promised to fix for the next guest. Included parking worked well! We had an oversized car that was really hard to fit in the garage, but we got permission to park in the courtyard instead! Thanks!
Hospedou-se por 4 diárias em dez. de 2021
Resposta de TrustBnb em 8 de jan. de 2022
Thank you for staying with us and being a great guest, Fredrik. We hope to host you again on your next visit to Philly :) Happy new year!

10/10 - Excelente

Krista

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
We stayed at the Divine Lorraine due to its proximity to The Met. We stayed 4 nights and had a wonderful time in the city. Staying on Broad St. can be noisy, but it is a large city and that is to be expected. Comfortable beds, plenty of linens, and a beautiful apartment. Highly recommend!
Hospedou-se por 4 diárias em dez. de 2021
Resposta de Elizabeth em 15 de dez. de 2021
Thank you so much for your feedback. We would love to welcome you back anytime. Krista is Highly recommended, left the house clean, communicative, and friendly!

10/10 - Excelente

Jessica

Viagem de negócios
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Nicely decorated apartment, spacious, great price, nice restaurants within walking distance, very nice and helpful staff
Hospedou-se por 2 diárias em set. de 2021
Resposta de TrustBnb em 21 de set. de 2021
We are glad that you're happy with your stay and thank you for the lovely review. Looking forward to hosting you again!

4/10 - Insatisfatória

Charlotte

Viagem de negócios
Pontos positivos: Limpeza
Not worth it!
The space is lovely, however, what I went through to stay in this place was definitely not worth it. I booked the night before and woke up to I believe, three emails, a text, and a phone call/voicemail. Basically, since I booked via hotels.com, they now needed a credit card for a damage deposit. Then the system was down and I had to give my credit card to a random person over the phone or I ran the risk of losing my reservation while driving five hours to reach the place. {Marc was lovely though.} Then once I arrived, I had to jockey for parking, go inside, get a parking pass, carry my things up, and instead of being able to relax and see what's for dinner, I now had to go in search of the parking two blocks away. Parking is NOT on premises. The place is also not sound proof, so every honking horn and obnoxious muffler as is city life travels up to your room. They give you a nice long list of requirements and chores to do before you check out and have to go get your car, finding parking close enough to the building, pack up your stuff, return your elevator key, and hopefully not get a ticket in the process, but they stop shy of having you strip your own bed.
Hospedou-se por 2 diárias em ago. de 2021
Resposta de TrustBnb em 6 de set. de 2021
Hello Charlotte. I'm glad that you find my space lovely. I'm sorry you find it was too many communications. Since you made a last minute reservation, we need to make sure that we have all the information including damage deposit set up properly prior your stay so you may have a smooth check in. The garage is 2 blocks away located in our sister building as stated in our listing. It is a complimentary perk for our guest, instead of finding a street parking in a busy city. I'm really sorry you didn’t find our free parking helpful. This historical building is located in a major city in Philadelphia and noise coming from the street is unavoidable. As for the check out instructions, we provide a few reminders to all our guests such as turnin the lights are off, lowering the temperature and to make sure that the unit is in good shape before leaving since this is an apartment building not a hotel. We promote self check in/check out process, so returning the keycard and parking to the apartment is really necessary. We never had any issues with this process before and were really surprise seeing this. Thank you again for staying with us and we appreciate all your feedback and will take into consideration. We strive to provide our guests with a great experience.

8/10 - Boa

Norene

Viagem com a família
Pontos positivos: Limpeza
Beautiful building & location but not as easy
This was a stunning historic building and the views were amazing. I booked through hotels.com but really this was not a hotel but a private apartment rental through TrustBnB. That was a hassel- many steps with other forms and having to give out credit card info, not ideal. The apartment was nicely done but the beds were missing sheets, there were broken things... It was clean but some functions were not as expected. The pictures are also misleading. The included parking was a few blocks away and you had to work with staff behind fence in separate building. The listed pool is also in another building/ off site (we were not planning on using - but if you were, it would be disappointment). Overall great location and beautiful space. But hassels about other requirements, check in and parking make it less than expected for a hotel experience.
Hospedou-se por 2 diárias em ago. de 2021
Resposta de TrustBnB em 23 de ago. de 2021
Hi Norene, thank you for your feedback. Yes, this is an apartment that we personally designed and set up for our guests who prefers homey feeling while visiting Philly. I'm sorry about having you to give your credit card info, Hotels.com does not include security deposit on their process so we have to do it ourselves. I also hoped you message us about the missing sheets so we can deliver more, we are very responsive to messages. We also try as much as we can to describe the unit by providing multiple photos of the unit, I'm not sure what's inaccurate because all posted photos was taken in the actual unit. Parking is located in our sister building which is 3 minutes walk as mentioned in the description. I'm glad that your like the location and you find the space beautiful! Thank you again for staying with us and hope to see you again on your next visit!

10/10 - Excelente

Sarah

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 3 diárias em jul. de 2021
Resposta de TrustBnB em 2 de ago. de 2021
Thanks for the 10/10 rating! We hope to have the pleasure of hosting you again soon!

10/10 - Excelente

Tracy

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Great place to stay!
Loved this place, everything was as advertised and more. Will definitely suggest to friends if ever they visit Philadelphia.
Hospedou-se por 2 diárias em abr. de 2021
Resposta de TrustBnB em 10 de abr. de 2021
Thank you for your wonderful feedback and rating, it's our pleasure hosting you! We would love to see you again soon!

10/10 - Excelente

Viajante verificado

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Comodidades
It had a great view. I didn't like that the pool was closed.
Hospedou-se por 3 diárias em mar. de 2021
Resposta de TrustBnB em 3 de abr. de 2021
Thank you for your feedback and rating. We're very sorry about the pool, it was closed due to maintenance.

10/10 - Excelente

Alfred

Hospedou-se por 8 diárias em jan. de 2021
Resposta de TrustBnB em 23 de jan. de 2021
Thank you very much for such a great rating!

8/10 - Boa

Wayne, New York

Viagem de negócios, Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Location is great. Place was clean. Aldi is right next door. I would book again for sure. The only issue is the parking. I wish it was more convenient.
Hospedou-se por 4 diárias em dez. de 2020
Resposta de TrustBnB em 30 de dez. de 2020
Hello Wayne, Thank you again for staying with us and appreciate your time to leave a feedback. We know that the parking was a little inconvenient because you have to walk and use the stairs. We try our best to get a parking spot in the building and provide it free for our guests instead of street parking.

10/10 - Excelente

Elizabeth

Viagem de negócios
Pontos positivos: Limpeza e conforto do quarto
Very nice
Really nice extra space
Hospedou-se por 13 diárias em abr. de 2020
Resposta de Divine Lorraine em 2 de mai. de 2020
Thank you so much for your kind words, Elizabeth!. We're very glad that you enjoyed your stay with us.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 5 diárias em fev. de 2020
Resposta de Divine Lorraine em 29 de fev. de 2020
Thank you very much for the great rating! :)

10/10 - Excelente

jorge

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Living it up
Was in town on business with a group of 5. This place had plenty of space and really dig the apartment style modern luxury comfort. Was able to check in early really appreciate that. Free parking but was 2 blocks away. And a plus If you are into dark history this place is a historical building Jim Jones and Father Divine The leader of Peoples Temple visited the Peace Mission in Philadelphia a number of times between 1960 and 1971, sometimes as a student of Father Divine’s techniques.
Hospedou-se por 5 diárias em jan. de 2020
Resposta de Michael em 4 de fev. de 2020
Thank you very much for the kind review. This is an amazing building with historic value and was recently updated with a $44 million renovation completed in 2015. Hope to hope you soon!