4/10 - Insatisfatória
Constance
Viagem com a famĆlia
5 de jul. de 2025
Upon arrival we were checked into a room that had a broken screen and sliding door that would not open. Had to change rooms.
Was told to call in advance for housekeeping before going out for the day to ensure the room was cleaned and restocked with toiletries. Did that around 1pm before leaving out. Arrived back to the room around 8:15pm and the room was not touched. Had to go to the front desk to request service and wait in the lobby until our room was cleaned.
Went to use the pool the same evening after our room was cleaned and couldn't because the water was freezing cold, although it's supposed to be a heated pool.
While the staff was very nice and polite, the organization was poor and we will not be staying there again.
Constance
Hospedou-se por 2 diƔrias em jul. de 2025