: Preços, promoções e comentários

2/10 - Terrível

tim

Viagem em grupo

3 de jan. de 2021

Pontos negativos: Comodidades e condições e instalações da propriedade

This used to be a magnificent hotel which I stayed in many times. Now it’s a run down shell. The room offered was squalid and to get to it I had to drive down a dirt track and the area outside was overrun by wild baboons. No food was available and I had not been told this in advance. I left and stayed across the road in an alternate hotel. May it one day return to what it once was.

Hospedou-se por 1 diária em dez.. de 2020

4/10 - Insatisfatória

Stan

Viagem de negócios

8 de dez. de 2020

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade

Hans Merensky

The plave is neglected, the bar is closed. I had no hot water in the morning. My business partner did not have electricity in the morning. We struggled for 20 minutes to find our rooms. No security to assist. Terrible.

Hospedou-se por 1 diária em dez.. de 2020

4/10 - Insatisfatória

Reginald

28 de nov. de 2020

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto

Hospedou-se por 1 diária em nov. de 2020

10/10 - Excelente

Boitumelo

Viagem com a família

15 de nov. de 2020

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

The room was clean, be comfortable and very relaxing especially after a long day and a long drive, I will surely visit again

Hospedou-se por 1 diária em nov. de 2020

10/10 - Excelente

Viajante verificado

30 de ago. de 2020

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Had an amazing stay, room was clean and comfortable, we truly loved it

Hospedou-se por 1 diária em ago. de 2020

10/10 - Excelente

KABELO

Viagem de negócios

17 de ago. de 2020

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

wonderful

relaxing

Hospedou-se por 1 diária em ago. de 2020

4/10 - Insatisfatória

Simon, South Africa

Viagem com a família

21 de dez. de 2019

Very disappointing. Rooms were mouldy and not everything worked. Food was extremely expensive and very average. Not sure how they keep a 5 star rating as this was not even 2 star. Wont be back.

Hospedou-se por 2 diárias em dez. de 2019

8/10 - Boa

Mikael

16 de out. de 2019

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Stay in Phalaborwa

My stay at this hotel was great and we had a great time. They have friendly staff who were able to assist us with additional requests that we had.

Hospedou-se por 1 diária em out. de 2019

2/10 - Terrível

Marie-Claire

14 de out. de 2019

Pontos positivos: Limpeza e conforto do quarto

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade

Electricity fell out. No aircon, no tel. Very bad marking for rooms and back to reception, specially in the very very dark ! Generator not working as there was no petrol. No candles . They were looking for an electrician ( Saturday evening) Food buffet bad. Even if I asked if we could eat a la carte, there was only buffet that we had to share with a group of Japanese. Had to go to kitchen to look for a spoon as they were busy with the group.This hotel has a super location, has lots of potential but NO management that is capable to handle a minimum. They keep on building but the rest is NOT maintained, not even clean.At checkout next day I had to wait 15 min. because they could not find the invoice ( checked in day before). Did not have the bill for the horrible buffet. Breakfast at 6.30 h was not ready, they started to arrange it..went out without though. Once it was such a beautiful place, now dilapidated apart the reception hall, with a terrible service. Shame shame on the management. Absolutely not worth to be in the ranking of the golf hotels. Give me 3 month and I make it a jewel like it was before. I came back after 10 or 15 years, now never ever again. Such a pity! They should maintain what they have instead of building when the old ones are not in a descent state.

Hospedou-se por 1 diária em out. de 2019

10/10 - Excelente

Ronnie

13 de ago. de 2019

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Will definately recommend it to family and friends

The hotel room was the best and the receptionist also very welcoming. Not far from the Kruger gate .. I was happy with everything.

Hospedou-se por 2 diárias em ago. de 2019

2/10 - Terrível

Viajante verificado

Viagem a dois

12 de ago. de 2019

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade

Poor management of such a nice place. Staff busy chatting and making noise.Old staff uniforms...really the management should just fire themselves.

Hospedou-se por 1 diária em ago. de 2019

6/10 - Ok

Sandi

17 de ago. de 2018

Pontos positivos: Conforto do quarto

Pontos negativos: Limpeza

Overall: This place has so much potential. The location, close to Kruger, and the lodge-like feel is incredible. Peaceful and tranquility at its best.. However... a few little things (that easily can be remedied) spoilt the stay for us. Cleanliness terrible... unit was overrun with cockroaches and I had to call housekeeping to come and scrub the pot that was left in a sorry state after previous guests. No washing up abilities at all provided in self catering unit (ie sponge/cloth/dishwash liquid) so couldnt even clean it myself if I wanted to. Condition: One of the locks of the external doors was completely broken.. ie not even a lock in the door, so anyone could have walked in during the night or when we were not there. Service: Restuarant service wasnt great, we eventually had to get up and find the waitress to pay and leave after sitting with our empty plates in front of us for 45 mins.

Hospedou-se por 2 diárias em ago. de 2018

8/10 - Boa

Pierluigi

16 de ago. de 2018

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

oltre al pernottamento una buona cena .

Ottimo come base per la visita del parco Kruger

Hospedou-se por 1 diária em ago. de 2018

8/10 - Boa

Viajante verificado

1 de mai. de 2018

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto

6/10 - Ok

Lizelle

1 de mai. de 2018

Pontos negativos: Condições e instalações da propriedade

8/10 - Boa

Warwick

24 de mar. de 2018

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Wifi not good

6/10 - Ok

Mike

12 de jun. de 2017

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Unpleasant Stay

Not pleasant. was travelling on business and wi-fi was not working. A lot of construction currently underway and most of the services like the Entertainment area dysfunctional. Feels very isolated. Kitchen not great either. Toilet close to the kitchen area had been soiled up and messed.

Hospedou-se por 1 diária em jun. de 2017

8/10 - Boa

Sinikka

21 de mai. de 2017

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto

Hotel in a lovely location

I would rate my overall stay positive. The hotel has much potential, however during my stay there many parts of it were under construction and did not resemble the splendor portrayed in pictures. My room was very nice with a lovely bathroom and an amazing view from the balcony onto the golf course. Most members of staff were very friendly and forthcoming, however e.g. when asking about possible activities I was only handed the list of spa treatments. It wasn't until later that I found out that the hotel would have also arranged other activities. With the wifi not working very well it was hard to find out about activities on my own. Also, I found out from an other hotel guest that a member of staff had told him about the nature of my stay there. I am a private person and do not appreciate staff gossiping about my maters to other guest, not to mention the unpleasant situation this put me in with the friend I was visiting. The food at the hotel was good.

2/10 - Terrível

Susan, South Africa

21 de mai. de 2017

Pontos positivos: Limpeza e condições e instalações da propriedade

Pontos negativos: Serviço e funcionários e conforto do quarto

This hotel was like Faulty Towers.

So many things didn't work it eventually became funny. No air conditioning in our room, initially the shower didn't work, no electrical plugs where you could see a mirror in order to do your hair or shave, no wifi connection without four hours of protesting with the management ..... yet this hotel has beautiful facilities

10/10 - Excelente

Wim

20 de mai. de 2017

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Everything was just fine with the accommodation except that they had no record of our reservation. I luckily had it in my smart phone and that saved the day. Could have been very embarrassing.

Hans Merensky Hotel & Spa

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Avaliações

Avaliações sobre Hans Merensky Hotel & Spa

7,2

8,6

7,0

6,6

Avaliações

2/10 - Terrível

tim

tim

4/10 - Insatisfatória

Stan

Hans Merensky

Stan

4/10 - Insatisfatória

Reginald

Reginald

10/10 - Excelente

Boitumelo

Boitumelo

10/10 - Excelente

Viajante verificado

Viajante verificado