2/10 - Terrível
Alex
31 de ago. de 2021
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
DO NOT stay at this hotel
DO NOT stay at this hotel, you will certainly regret. The room had a living room with a window in the roof that was opened when we arrived, and we didn't notice because we didn't look up. In this living room there's a desk, where we left our belongings. It rained during the night and when we woke up and went to this living room our belongings (passport, cash, clothes and a notebook) were soaking wet. Passport was partially damaged, but the real problem was that the notebook was damaged beyond recovery. We told about the situation to the manager, without explicitly mentioning reimbursement for the notebook, and he replied harshly: "so you're telling us this because you want us to pay for your notebook because you forgot to close the window?". What? Close a roof window that we didn't open? There was no "I'm sorry about that" and not even a "let us give you a bottle of water to compensate for your loss". Nothing. We then went to have a breakfast, at about 10AM, and there was almost nothing left (no fruits whatsoever). Not to mention the previous dinner in the restaurant of the hotel: just terrible food, and we loved the local food from other restaurants in Montenegro! Food is a matter of opinion, but the terrible service and politeness of the hotel staff and mainly the manager let me with the feeling that they just don't deserve to run a hotel in such a beautiful heritage building.
Alex
Hospedou-se por 1 diária em ago. de 2021
