4/10 - Insatisfatória
sally h., Dallas, Georgia
7 de jul. de 2025
Pontos negativos: Limpeza
I feel bad for the owners of this condo
We were very disappointed with our stay. Upon arrival, there was obvious fresh blood all over the tile, rugs, and couch, with a large trail from the master bedroom door to the bathroom. We honestly worried some one from the cleaning company had been hurt in the condo. There was also mold on the secondary bathroom ceiling. These were issues that the local team obviously saw and should’ve been addressed before we checked in.When I reported the blood, I was offered “compensation” but I specifically requested cleaning instead, due to health concerns with bloodborne pathogens, but no one was sent out the entire week we were there even after my daily request. In fact the local team never once reached out to me. Strangely, I received email offering to send someone out at 4:30 PM on a Friday….the 4th of July holiday, right before we checked out, which was too late to be of any help. Obviously the rental company never planned to address this during our stay. If they were not going to address these serious health and cleanliness issues, they could have at least offered to move us to a comparable condo so we did not have to stay in these conditions. The lack of follow-through and accountability made for an uncomfortable and frustrating stay. I genuinely feel sorry for the owners, as Vacasa is ruining their beautiful condo and their reputation by failing to properly clean, maintain, and care for the property. I would love to share my full experience with the owner.
sally h.
Hospedou-se por 7 diárias em jun. de 2025