Verificada
4/10 - Insatisfatório
Juliana
17 de ago. de 2024
Pontos negativos: Comunicação
Beautiful area, the sunset from the pool is AWESOME! The staff is always willing to help, and have always a big smile!
However, I would not recommend this hotel for a few reasons: 1) the room had a mouldy and sewage smell, it got better after we talked to the staff about it. 2) limited dining, it was either the restaurant at the hotel - which made me sick, had a cat around you all the time, and dirty cutleries in multiple instances, even after asking for clean ones - or paying 400k in taxi to get to a restaurant. The property is located on a very steep hill, which made us not want to rent a scooter. 3) improve communication: no one told us that we would be charged extra for ordering more than one plate per person for breakfast, and no mention that the hotel didn’t take credit card either.
Perhaps in the future the hotel should consider having a shuttle to drop guests down the hill.
Juliana
Hospedou-se por 4 diárias em ago. de 2024