4/10 - Insatisfatória
Marie
24 de mar. de 2025
Pontos negativos: Limpeza e condições e instalações da propriedade
There are much nicer places
The staff here were very nice, friendly and smiling. The setting is beautiful and the pictures on line looked lovely. However, The food was nothing special, just ok. The beds were clean and comfortable but the rooms need some investment and refurbishment work done.
We had a flood in our en-suite due to heavy rainfall on our first night and requested a room move as the smell was so bad and there was 3” water on the floor. They moved us to another room that also smelt very fusty, the shower hadn’t been cleaned and had a number of dead mosquitos on the walls and the floor definately needed a wash! The interesting thing was that the room we vacated because of flooding was re-rented to other guests that same day without any repairs being done.
We rented a scooter and helmets from the hotel that was not fit for purpose, the brakes were ineffective and part of the side panelling on the bike kept coming loose. When we informed a staff member he just shrugged, said sorry and will you give me good review!
We cut our stay short by one night as we found everything about this place depressing. In eight weeks travelling in Indonesia I have not come across so many insects in our hotel room anywhere else - mosquitos, ants, centipedes, flies etc, even the restaurant was full of flies. I wouldn’t stay here again nor could I recommend it to others
Marie
Hospedou-se por 4 diárias em mar. de 2025
