2/10 - Terrível
Daniel C.
8 de jul. de 2025
Pontos positivos: Limpeza
"Pet friendly listing" with rat poison under bed
This listing was advertised as pet- and child-friendly, and I had messaged informing them that we would bring dogs, and even had to pay an additional pet fee. Despite all of those indications, there was unsecured rat poison in a trap under one of the beds, which one of our dogs ate. The poison was easily accessible to any dog or child who looked under the bed.We had to make him throw up, drive home in the middle of the night and take him to an emergency vet, and the host picked up the phone after multiple attempts to contact about the type of rat poison (which was critical and time-sensitive to care of the pet), and said he would help pay for veterinary bills. However, then he stopped responding and pretended like nothing happened. We had to go through VRBO and eventually got refunded for the cost of the vet bills. It is negligent to have rat poison on the floor and advertise it as a pet- and child-friendly listing, and not disclose that to the guests. Further it is disingenuous to acknowledge that negligence and offer to help with vet bills, only to ghost entirely once the bills actually arrive. The place itself is quite nice if you don't have pets or children. I even had a good time until our dog almost died. I held off on writing a negative review, but the host's ghosting after the bills arrived was the final straw.
Daniel C.
Hospedou-se por 2 diárias em jun. de 2025