Hotéis Van der Valk Hotels em Patrimônios Mundiais Holandeses

"Uma funcinonária sem educação e sem informação alguma esmurrou nossa porta entrou no quarto gritando falando que tinhamos que sair do quarto no dia 1/01/2026 uma vez que ela não tinha visto que tínhamos postergado nossa estadia um dia a mais. A funcionária mal educada começou a gritar falando que éramos loucos e que deveríamos sair do quarto e eu tentando explicar que tínhamos postergado nossa diária e pago para ela ir verificar. Falta de informação completa forma de tratamento para com os...

"The facility was very clean all round. Staff were very helpful. However, the air conditioning was not cooling enough. I reported this, and a maintenance person came, fiddled with it and said it would work in 20 minutes. It never cooled until I left. This was very disappointing."

"Atendimento e estrutura impecáveis. Quartos limpos, amplos e confortáveis. Serviço de quarto muito bom também! Restaurante e bar de qualidade!"

"Our experience was not good. We arrived on December 28th, New Year's Eve, and first of all we were faced with a freezing cold room. I tried to call the front desk but the phone didn't work. I went to the front desk and the employee explained that the heating wasn't working and gave us a portable heater (so this means that this is a recurring problem at this hotel) and informed me that the phone was broken and that there was no one to fix it because the employee was on vacation and would only...

"It was an easy walk from the train station, which was so helpful after our international flight. The room was so comfortable, the breakfast extensive and delicious, and the fitness center, easy and accommodating."

"Excelente, tudo muito bom"