Parque dos Cumes

We were not pleased with this stay. Communication to check in was okay. However, the room is much smaller and more cramped than the photos. Too much stuff in there. The TV did not work because it said the firestick was missing or stolen. Not a huge deal, but annoying because you expect to relax on vacation. I messaged them. After no initial response, I call. We're told someone will be there within 20 minutes. No one ever showed up. They did not respond to many communications. If you are offering a place for rent, you need to be responsive. There was also a gross bucket and wet rug under the AC. It was stuffy in there so we turned on the unit, which proceeded to drip water loudly into the bucket. This continued for so long. They never acknowledged this either. Definitely not worth the money to stay here and frankly find it ridiculous that they are apparently unreachable. Also, when I booked the reviews were pretty good. Apparently since that time, there are many reviews talking about the TV and the bucket for months. Embarrassing this is a known problem for a long time. Take your money elsewhere.

O hotel é muito bom, mas simples. Não tem elevador e o quarto não é grande. Em compensação o atendimento é otimo e a localização é excelente. Pertinho da estação de onibus( 700 metros) e perto do centro. No geral o hotel e nota 8!

Perfeita localização, hotel excelente e tudo muito bom.