Parque Coldbrook

OK, not bad

The hotel had an excellent location, within walking distance of most sights in the Old City and of the Metro. One issue is that it is on a street closed to vehicles, requiring guests to carry their bags from one of the cross streets. This also makes it difficult to call a taxi, The room was clean and spacious, and the air conditioning made it very comfortable. The washer and dryer were very useful. Our main problem was that the hotel does not have a front desk. There is no staff, and guests are sent instructions to get in through a text message. WE WERE NOT INFORMED ABOUT THIS BEFORE MAKING OUR BOOKING. This made getting in extremely difficult, as our phones did not work well in Canada. We would not have selected this hotel if we had known before booking that it had no front desk. Expedia, please take note and inform your clients.

I was extremely disappointed with my stay. The apartment was infested with bed bugs and management was unresponsive and irresponsible. Check in time was supposed to be at 4pm but when we arrived at 6pm, the apartment was not cleaned when we checked in. There was garbage in the bins, and the bed and mattress were even off the bed frames. Management did response when we notified them that the apartment was not cleaned on the first night and sent someone to come and clean the apartment. However, the next night we noticed a small black insect crawling on the bed covers and upon a closer look it appeared to be a bed bug. We then noticed another one crawling a few feet away on the same bed. There is definitely an infestation because they were pretty big. We immediately notified management that night, expecting management to take the situation seriously and address it appropriately. Unfortunately, management was unresponsive and did not response to my calls or text messages after that. We immediately booked another hotel and left the apartment in the middle of the night. I understand bed bugs issues can of course happen in hotel settings but the fact that management does not response at all is truly disappointing and unprofessional. I will definitely never stay on this property or any other properties owned by this company.