Bedankt Yves, wij stellen het op prijs dat u de tijd hebt genomen om ons hotel een positieve rencensie te geven. Gian BaldewGess Hotel

Thanks a million for sharing your awesome experience! We're thrilled you loved the prime location and our team's top-notch service. Your ratings and feedback mean a lot. We're working on the facilities and value to make your next stay even better. Can't wait to welcome you back for more fun times!Cheers,Gian BaldewGess hotel

Dear guest, could you kindly provide information about your reservation and this fee? We only require a 50 deposit and payment for the nights stayed.

Dear guest,Thank you for taking the time to provide feedback about your stay at our hotel. We sincerely apologize for the inconveniences you experienced during your seven-day stay. We value our guests' satisfaction, and we regret that we fell short of meeting your expectations.Regarding the cleaning of your room, we apologize for the oversight in not recognizing the extended duration of your stay. Our policy is to clean rooms on the third day for reservations longer than two nights. We understand that this was not clearly communicated to you, and we take responsibility for this miscommunication. However, after thoroughly discussing the matter with our staff, none of them recall any requests for cleaning services from your end. We apologize if there was any miscommunication or misunderstanding in this regard.Regarding the issue with the soap and toiletries, we sincerely apologize for the inconvenience caused. As soon as we became aware of the situation, we dispatched a staff member to address the shortage and offered you a room change, which you declined. We take pride in providing a comfortable stay for our guests, and we deeply regret that we failed to meet your expectations in this aspect.Regarding the billing discrepancy, our records indicate that the rate for your reservation was 50 per night. We have not charged you 55 for any of the nights you stayed with us. However, we did notice that you checked out at 2 pm on the day of your departure, which is past our standard check-out time of 12 pm. This resulted in an additional day being added to your bill. We apologize for any confusion or inconvenience caused by this.We genuinely appreciate your feedback, as it helps us identify areas for improvement. We will review your comments with our team and take appropriate measures to ensure a better experience for our guests in the future. If you have any further concerns or questions, please do not hesitate to reach out to us directly.Once again, we apologize for the inconveniences you encountered during your stay, and we hope that you will consider giving us another opportunity to provide you with the excellent service and hospitality that we strive for.Best regards,Gian BaldewHotel Manager

Dear Hassan,Thank you so much for taking the time to share your experience at our hotel. We are absolutely thrilled to hear that you had an excellent stay and that you rated us 10/10 on Expedia.It is our goal to provide each and every guest with a memorable experience, and we are delighted to know that we were able to exceed your expectations. We will be sure to pass along your kind words to the rest of our team.We hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards,Gess Hotel

Dear guest, We offer you our sincere apologies for the inconvenience you experienced. We take your feedback very serious and we thank you for letting us know that things did not go as it should. We do have 24/7 reception and we will surely investigate how come you didn't see anybody at your time of check-in.Once again, our sincere apologies.

Thank you for your review. We appreciate that you took the time to let us know how you experienced your stay.

Thank you for taking the time to let us know how you experienced your stay with us.Looking forward to welcoming you back again.Kind regards

Thank you for your review. We appreciate it greatly. we are glad you enjoyed your stay with us and we are looking forward to welcome you again.Best Regards

We appreciate you taking the time to let us know how you experienced your stay with us. We are glad you enjoyed your stay with us. It was a pleasure having you as our guest and we are looking forward to welcome you again.Best Regards

Thank you for your review. We appreciate it greatly. We are glad you enjoyed your stay with us and we are looking forward to welcome you again.Best Regards

Dear Mr. saint Hilaire, we are very sorry to hear that your stay was not up to your expectation. we take all feedback serious. in order to continue working on improvement we would appreciate if you can mention a few specific points that we need to work on.Thank youRegards

Our apologies, We will be looking into the room issues you mentioned. Best, Gess Hotel

Appreciate the input!!! Best, Gess Hotel

Thank you very much!

Dear guest, As you know we are a budget hotel. The cheapest in the area right now. In order to keep our prices low, we indeed only do linen change every 3 days, but general cleaning do get done everyday as well as making the beds and taking out the trash. In reference to fruit, i do regret that none was available during your stay. Hope to have clarified some issues. Best, Gess Hotel

Thank you

Dear Guest, We are not sure , but we are not able to see/read your comment. Our apologies. Gess Hotel