First of all...When we checked in, we were told we didn't have a reservation by the front office. We found out that since we booked through expedia and they went through Panhandle, that we didn't check in at the front desk. We did have access to the room with our key code. Once in the room, we found that they didn't leave us a key fob to get access for the pool. We immediately called Panhandle and they told us we would have to go to the front desk so so they could let us in every time. we told Panhandle that the desk closes at 5 and that wouldn't work. We were then told to just have another guest open the gate for us. We refused. We told them we wanted access to the pool for whenever we wanted it because that's what we paid for. After the third day, we finally got access. Very disappointing.
Secondly, our room was disgusting. The bed sheets had a brown stain and food on the sheets. There was trash left under the bed. Most of the corners had cobwebs. The walls were scuffed badly and there were numerous items broken. The fan in the living room could not be used because it screeched so loudly.
Thirdly, there was construction going on the first 4 days right above us. We were not aware or warned about any construction by either Expedia or Panhandle. The noise was horrid.
Overall, we love the hotel but we are seriously disgusted about how we were treated by Panhandle. We feel like compensation is needed for the filth and for our relaxing vacation being the complete opposite.
