That is fantastic, Kelly; thank you for taking the time to write - we appreciate you!Palm Coast Hotel & Suites looks forward to hosting you again

Hi Rafael - thanks for taking time out to write Palm Coast Hotel & Suites is the perfect spot for families and weary travelers (or both!)God bless you Rafa - we are already looking forward to your next stay

Hi Eddie, Thank you for taking the time to write. First things first...Your feelings are valid. Perhaps you have been hurt by previous vendors and are wary of it happening to you again. The way you've described last week's events paints our hotel in the light of using Bait&Switch tactics. As we assured you in person, and I assure you now, those sorts of low-brow tactics are the bane of our industry; the type we, and our parent company, InterContinental Hotels Group, work diligently to avoid. For the benefit of travelers who read this forum, we are obliged to provide the complete story.You booked at a third-party website. Our property did not receive your reservation from them on time (and you are aware of that).Instead of making you wait for the booking to download, we offered to book you a room at the daily rate and replace it with the booking you made at the third-party site when it arrived. And later that night, it did. When it was received, we mapped those terms to your booking, and you paid only the amount you originally agreed to.

Hello Marie, Thank you for taking the time to respond and we are glad you enjoyed your stay. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

Hi CarmenThank you for taking the time to share your thoughts. We treasure all feedback from our guests.Your point is valid and I completely understand. I apologize for the bathroom's lack of cleaning, that is far from the norm for our guests, and we don't want this to happen again. ps: the full renovation begins in June and we will have fully fledged IHG property for you by January'25

Hello Joseph, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

Thank you Miranda It was an honor to be your host and we are glad you enjoyed the southern hospitality!

Booking rooms off of the web for 3rd party hotel rooms includes a level of risk. In general, Expedia is a solid hotel partner. Expedia is not my company, but I apologize that this happened to you at all

Thank you Matheus - it was an honor to be your host!

Hello Stephanie, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

Hello Timothy, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

Thank you Shelley

Hi ChrisThank you for taking time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement.We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who prev owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter futureWe understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast inn & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona.I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

Hello Timothy, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

Hello CoreyThank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

Thank you Jodi, 55" smart TVs are coming this summer

Thanks, Lisa!

Thanks, Eric!

Thank you Margaret- it was a pleasure hosting you and your family

Hello Janna, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

Hello Leyla, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

Hello Darko, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

Thank you for sharing your experience Amberlynn, and we apologize that it was not all that you expected. We bought this property from a failing Days Inn a few months ago and are improving the property and building up staff as quickly as the business volume will allow. We hope you enjoyed seeing all the improvements in progress and the brand new paint that was recenlty completed!Until we can offer Stayover service, we offer Refresh upon Request. Call the Front Desk and we bring anything you need!We especially empathize that guests were noisy across the hall from your room. We pay particularly close attention to noise complaints and remove guests who refuse to be be considerate of Quiet Hours. Front Desk logs show that the Team was not advised of this issue during your stay. As one who completes numerous hotel stays, my [unsolicited] advice would be to inform the team members at Front Desk so they are aware and can offer a realtime solution. In my experience, they choose careers in hospitality because they love this work and are eager to please you.Bless you Amberlynn

Hello Steven, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

Hello Kristie, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who prev owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

Bonjour Stéphane,Merci d'avoir pris le temps de répondre. Nous apprécions les commentaires de nos clients car c'est le meilleur moyen pour nous de savoir ce que vous avez aimé et les domaines que vous aimeriez voir améliorer.Nous constatons que vous avez effectué une réservation non remboursable et nous comprenons l'expérience que vous avez décrite. Nous reconnaissons également le besoin urgent d’amélioration de cette propriété et l’énorme potentiel de hausse. Et c'est pourquoi nous l'avons acheté. La famille qui était auparavant propriétaire de la propriété l'exploitait comme un motel Days Inn. Et a répondu aux besoins de ce segment de marché. Et nous voyons un avenir bien meilleurNous comprenons que cette propriété n’est pas encore ce qu’elle peut devenir. Il y a beaucoup de travail à faire et notre entreprise est préparée à cette tâche. Le Palm Coast Inn & Suites a de « bons os », il a moins de dix ans, un excellent emplacement et est désormais le seul établissement IHG entre St Augustine et Daytona.Je suis désolé que cette visite ne corresponde pas à tout ce que vous attendez d’IHG. Nous espérons que dans les mois à venir, vous nous offrirez une autre opportunité de répondre à vos besoins d'hébergement et de vous montrer à quel point un séjour à Palm Coast peut vraiment être agréable !

Thank you Elizabeth - it was an honor to be your host last week and we thank you for understanding as we transition from a budget-oriented lodge to a fully-fledged IHG hotelWe hope you enjoy the Thanksgiving R&R with your family

Hi Shaun - thank you for taking a moment to share your thoughts. We appreciate your feedback and are grateful to know that you had such a good stay!We are new to the IHG brand and we are proud to offer a solid hotel at a competitive price. We see some sideways reviews from guests who are accustomed to paying full Holiday Inn prices, but the rest of the world seems to think we're a good bargain :-)Much love Shaun - we appreciate you

Hi JaniceThank you for taking time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who prev owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast inn & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

Thank you RogerIt was a pleasure meeting you. We enjoyed the opportunity to show you where we are now, and all the upgrades to comeBlessings!

Hello Maria,Thank you for taking time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who prev owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast inn & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!