The staff are over the top helpful, friendly, kind, engaging, and do what they can to make your stay more comfortable. We came in early on the train. They took our bags before room was ready (they were waiting on us in our room by time we came back), and had an amazing breakfast for us (that same morning - which they didn't have to do) - as well as local map, and information for us upon arrival (and plenty of literature/travel books if interested)!
They gave us a complimentary upgrade (for a room that was quiet/bigger - lovely), and accommodated our request for wine glasses for nighttime. There is an elevator even (which is a huge plus after a long day on our feet)!
We even asked (and they arranged) a personal driver for a day to visit the ruins at Segesta - which was so much better/more convenient than the other trip options available on travel sites. Went way above and beyond what we expected. Would definitely stay again.
