6/10
Cleanliness of property: Horrific, had to clean the place on arriving, including but not limited to, cleaning loving room floors and covered in dog hair, cleaning the highighted as Sanitised toilets as covered in filth and hairs, moved broken furniture out of the living room as unsafe, sofa in conservatory unusable as covered in what looked like aged slug slime, had to wash the majority of the dishes as some was poorly washed and some was just put away dirty, also rubbish in the outhouse area (recycling) of pizza boxes and beer, no big deal except it was very hot in there so it stunk. General upkeep ok, it felt like management company not interested in caring for property.
Check in pocess: Let down by cottages.com, i was unaware that i needed an account on their website to access the door code, tried to open account, wasn't able to, tried to call, got a robot, after about 2 hours of battling with a system error we finally managed to get a login and the door code.
Accuracy of online listing: General information correct.
Communication with property manager: Sent a message on the online acount to cottages.com regarding the cleaniness and the damages already present at the property, had an email back next day saying i would be contacted about it, have yet to receive this contract and it's a week later. Very disappointing.
Location and property size: Amazing, couldn't get much better.
Daniel F.
Hospedou-se por 7 diárias em jul. de 2024