Dear Guest, Many thanks for taking the time to leave us your rating following a recent stay at Cherwell Gates. We hope to welcome you back to our apartments on your next visit to Oxford. With Kind Regards, Platinum Pillows Team

Dear Guest, Thank you so much for taking the time to leave us some feedback following your recent stay. Feedback is very important to us to ensure we are continually reviewing our guest experience. We were so pleased to receive your comments about the location, cleanliness of your room and your overall comfort during your stay. This is exactly what we hope for all of our guests. Thank you for your comments about the external noise and the challenges of sharing with other guests. This is definitely something that other potential guests will find useful to know. We do provide ear plugs in each room, as we know that being in a busy central location can be noisy and we would have definitely have provided a fan for you had you have let us know during your stay that you were finding it a bit hot. We sincerely hope to welcome you back to our apartment on your next visit to Oxford. With Kind Regards, Platinum Pillows Team

Dear Martha, Many thanks for taking the time to leave us your rating. We hope that you enjoyed your time with us and hope to see you again on your next visit to Oxford. With Kind Regards, Platinum Pillows Team

Many thanks! We are so pleased you enjoyed your stay with us. We look forward to welcoming you again in the future.

Dear Hyun Ho, Many thanks for your fantastic review. We hope to host you again on your next trip to Oxford. With Kind Regards,

Dear Rasmus, Thank you for taking the time to write a review following your stay with us. We are so pleased to hear that you found the apartment clean and well maintained. As you rightly mention, the bathroom and kitchen facilities in this apartment are shared with other guests, a feature which makes these stylish modern and central apartments so affordable. We certainly look forward to welcoming you again in the future.

Dear Guest, Thank you for taking the time to leave us a review. We hope that you enjoyed your stay with us. If there is any feedback you could give us to further improve our services, we would be delighted to hear from you. With Kind Regards, Customer Services Team

Dear Jan, Thank you so much for taking the time to leave a review for us. Your feedback is a very important part of our business and helps us to continuously improve. We are very pleased to hear that you found the location and the apartment facilities well appointed and that you felt our check in process was smooth for you. I am sorry to hear that the size of the apartment was not quite to your expectations, we would love to welcome you to stay with us again, if you would like to find out about the other apartments we have available we would be pleased to go through these with you.

Many thanks for your great review. We are so pleased that you enjoyed your stay with us. We hope to welcome you again.

Thank you so much for taking the time to leave a review following your stay with us. Your feedback is a very important part of our business and helps us to continuously improve. We are so pleased to hear that you found the apartment facilities so well appointed and thank you for your comments about the cleanliness of the apartments, we put a lot of effort into keeping this at a high standard, so we are pleased to hear your feedback on this. We would love to welcome you again in the future. With kind regards, Sarah, Platinum Pillows Apartments Team

Thank you for taking the time to leave us a review. We were really sorry to hear that the accomodation did not live up to your expectations. Had you made us aware of this during your stay with us we would have been more than happy to have offered to re-locate you to one of our other apartments. We offer a free linen and towel change for any of our guests staying 7 nights or more. As your stay was for 5 nights whilst this would not be usual for us to do so we would have been happy if you had let us know to have arranged this for you and also to have discussed for your room to have been cleaned. The shared facilities were cleaned twice during your 5 day stay by our house keeping team. We were also sorry to hear that you felt that our property was not accurately advertised via Expedia. Our Property is advertised as a guest house on Expedia's web platform and not a hotel and we wish to assure you that we comply honestly with their terms of reference in how this property is represented. We are sorry again that your stay did not live up to your expectations and that we were unable during your stay to have had the opportunity to have resolved this with you.

Thank you for taking the time to leave us a review. We are pleased that you liked our room and its location. Feedback is a very important part of our business and helps us to continuously improve. We were sorry to hear of your experience during your stay. I have already made the Management Team aware of your comments about the carpet so we will see if we can resolve that asap. We do have a 24 hour helpline and would have been happy to discussed any concerns you had during your stay. We would love to welcome you again in the future and if you do please feel free to contact us and we will resolve any issues whilst you are staying with us. Kind regards, Platinum Pillows Apartments Team

Thanks you so much for your review, we really appreciate the time that you have taken to provide us with this feedback. We were very pleased to hear that you had a good stay in the apartment and found the property to be luxurious. Thank you also for your feedback regarding the parking and city traffic. We would love to welcome you back to stay with us in the future kind regards, Alan and Suzi

Thank you so much for taking the time to leave us a review. We were really pleased to hear you found the apartment clean and in a good location. With regards to the cleaning fee as you mention we do charge our guests for a cleaning fee and apologise if there was any misunderstanding with this. Thank you for booking with us. We really appreciate it and do hope you re-visit us again in the near future kind regards, Suzi and Alan

Thank you so much for your feedback. We really appreciate it. We were delighted to hear you enjoyed your stay at Cherwell Gates and you really liked the room along with us being able to resolve your queries really quickly for you. We would love to welcome you back to stay with us again in the near future kindest regards, Alan & Suzi

Thank you for your feedback. We do hope you enjoyed your stay and come back and visit us again soon kindest regards, Suzi and Alan

Thank you for taking the time to leave us a review. We were really pleased you like the facilities in the property and hope you come back and visit us again in the near future. many thanks once again

Thank you so much for your review, we appreciate the time that you have taken to provide us with this feedback. We were very pleased to hear that you found the apartment well furnished with everything for your stay. We hope you had a fantastic time at the festival too. We would love to welcome you to stay with us again soon. kindest regards, Platinum Pillows Apartments Team

We are very pleased that you had a great stay in the apartment and liked all the electronic gadgetry and found it had a lot of charm too.Thanks so much for the review, we really appreciate the time you have taken to provide us with feedback. We would love to welcome you to stay again with us in the future. kindest regards, Platinum Pillows Apartments Team

Thank you for taking the time to leave us review. Feedback is vital for us to continually improve. We're delighted to hear that you had a great stay and found the apartment in a convenient location and that it was well equipped. We are sorry to hear about the issues you had with the bathroom during your stay and have passed your feedback regarding this to management. We would love to be able to welcome you again in the future and if you do please feel free to contact us on our 24 hour helpline and we will resolve any issues whilst you are staying with us. Kindest regards, Platinum Pillows Apartments Team