Hotéis em Otterburn, ENG

"I recently stayed at your hotel and feel compelled to express my extreme disappointment with my experience. I regret my choice. I trusted reviews, and both my husband and I ended up having a terrible, sleepless night. The room was dark to the point that it was almost impossible to choose what to wear unless we brought our suitcase into the bathroom. The room was cold, and the heating was poor. The bedding was of very poor quality, uncomfortable against the skin, and insufficient. The duvet was a summer one, entirely inadequate for the cold winter temperatures in West Yorkshire. The pillow was unhygienic, and I did not dare to use it. The breakfast was very poor, to the point that I do not see the point in offering it. The service was also extremely disappointing. I do not blame the staff, who were clearly under-resourced, as the same person had to handle reception duties, assist with breakfast service, clean tables, and more. Overall, this was a very unpleasant stay. I will not be returning and cannot recommend your hotel."