I stayed at Holiday Inn Ottawa East and had a mixed experience. The check-in was smooth and the staff were friendly and professional, which I appreciated. Unfortunately, the room itself didn’t meet expectations as it had a persistent bad odour, there was hair in the bathtub, and I even spotted a cockroach. When I raised the issue at checkout, the staff said they couldn’t do anything because I booked through Expedia. That explanation felt dismissive because regardless of how I booked, it’s the hotel that’s ultimately responsible for maintaining standards. I expected better cleanliness and accountability from a well-known chain, and I won’t be returning unless I’m assured these issues are being taken seriously.
