Opções para refeição no quarto

Avaliações de Stayable Kissimmee East

3 out of 5
Stayable Kissimmee East
2295 E. Irlo Bronson Memorial Hwy, Kissimmee, FL

Avaliações

6,0
Nota 10 - Excelente. 215 de 1002 avaliações" "
Nota 8 - Boa. 219 de 1002 avaliações" "
Nota 6 - Ok. 149 de 1002 avaliações" "
Nota 4 - Insatisfatória. 134 de 1002 avaliações" "
Nota 2 - Terrível. 285 de 1002 avaliações" "

6,0/10

Limpeza

7,0/10

Serviço e funcionários

5,8/10

Comodidades

5,8/10

Condições e instalações da propriedade

5,0/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Severo Nataniel Mosko

Pontos negativos: Limpeza
Hospedou-se por 12 diárias em mar. de 2022
Resposta de Management em 23 de mar. de 2022
Thank you for your feedback

2/10 - Terrível

Alberto

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Não venham para este Hotel
Local muito sujo. Corredores com tapetes deteriprados
Hospedou-se por 3 diárias em mar. de 2022
Resposta de Management em 13 de mar. de 2022
Gracias por hospedarse con nosotros en Stayable Suites. Nuestro objetivo es asegurarnos de que todos los huéspedes puedan confiar en tener una suite limpia y cómoda. Lamentamos que haya tenido un problema con la limpieza de la habitación. Tenga en cuenta que revisaremos sus comentarios con nuestro equipo de limpieza para futuras mejoras.

2/10 - Terrível

RAPHAEL ANDRÉ

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 10 diárias em fev. de 2022
Resposta de Management em 27 de fev. de 2022
Thank you for staying with us at Stayable Suites. Our goal is to make sure every guest can rely on having a clean, comfortable suite. We are sorry that we did not meet your expectations this stay. Please know we will review your feedback with our team members for future improvement

2/10 - Terrível

Almir

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Terrible
Terrible environment, a lot of duty, terrible clean, a lot of cuckroachs. Hate it!
Hospedou-se por 19 diárias em jan. de 2022
Resposta de Management em 30 de jan. de 2022
Dear valued guest, Please accept my apologies for the inconvenience you experience during your visit. Our guests having a pleasant stay measure our success. Thank you for taking the time to let me know where improvement is needed so that we may continue to maintain high standards. I sincerely hope you will give us another opportunity to extend our usual hospitality. Once again I apologize for the inconvenience.

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Horrível
Isso não pode ser chamado de hotel! Não reserve para estragar sua viagem com a sua família. Várias vezes tiveram brigas e gritarias no corredor durante a madrugada.
Hospedou-se por 13 diárias em dez. de 2021
Resposta de Management em 18 de jan. de 2022
Obrigado por se hospedar conosco no Stayable Suites [cidade]. Nosso objetivo é garantir que todos os hóspedes possam contar com uma suíte limpa e confortável. Lamentamos que não tenhamos atendido às suas expectativas durante a sua estadia. Os problemas que você experimentou são uma exceção e não a norma. Estamos tomando as medidas apropriadas para resolver esses problemas e evitar ocorrências futuras.

2/10 - Terrível

CARLOS ANTONIO DE

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 13 diárias em dez. de 2021
Resposta de Angela Tenen em 6 de jan. de 2022
Dear Valued Guest, I sincerely apologize that you didn’t have a great stay with us. We strive to provide the best hotel experience. Thank you for your feedback on your stay so that we can take the necessary steps to improve our service.

6/10 - Ok

Nelson

Pontos positivos: Serviço e funcionários e conforto do quarto
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em jun. de 2021
Resposta de Angela Tenen em 26 de jun. de 2021
Dear Nelson, I sincerely apologize that you didn’t have a great stay with us. We strive to provide the best hotel experience. Thank you for your feedback on your stay so that we can take the necessary steps to improve our service.

2/10 - Terrível

Paulo

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2020
Resposta de Angela Tenen em 19 de fev. de 2020
Dear Paulo, Thank you for your feedback. we are taking your rating seriously to improve the quality of our service.

6/10 - Ok

Kristie, Dubuque

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
We checked in very late night/early am and the women was very friendly and accommodating :). Unfortunately the air conditioners in both rooms were not running well enough to cool the rooms below 75 :/ The box springs were stained and showing ?? The baseboards/area around the room had obviously not been cleaned in a while!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Jane B. em 23 de abr. de 2024
We apologize for the issues you experienced during your stay. Your feedback is important to us, and we are actively working to address the issues with the air conditioners and cleanliness. We appreciate your understanding and hope to improve your experience in the future. Thank you for bringing this to our attention.

2/10 - Terrível

Vanessa

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jr em 21 de abr. de 2024
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

8/10 - Boa

Eric

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The room was nice and new, front office was nice
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jr em 14 de abr. de 2024
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

8/10 - Boa

Briana

Hospedou-se por 4 diárias em abr. de 2024
Resposta de Mitch em 2 de mai. de 2024
Thank you for taking the time to leave us a review and for your positive rating. We're pleased to know that you had a great experience during your stay. However, we're committed to continuously improving our services, and your feedback is instrumental in this process. If you have any suggestions on how we can further enhance your experience or any areas where you feel we can improve, we would greatly appreciate hearing from you. Thank you again for choosing to stay with us, and we hope to have the opportunity to exceed your expectations in the future.

10/10 - Excelente

Rose

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was good nice and clean the t.v. could have been better.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Jane B. em 11 de abr. de 2024
Thank you for your feedback regarding your recent stay with us. We appreciate your positive comments about the cleanliness of the room. We apologize for any inconvenience caused by the TV quality and will look into improving this aspect for a better experience in the future. Your input is valuable to us, and we hope to welcome you back for an even more enjoyable stay. If you have further comments or suggestions, please feel free to reach out to us directly. Thank you again for sharing your experience.

8/10 - Boa

Anna

Pontos positivos: Limpeza e serviço e funcionários
Pretty good for a few days. Staff super nice. Room looked clean but floor was dirty, noticed with my socks. Shower water didnt get as hot and didnt have great pressure. Lots of parking, great amenities, restaurant at walking distance. Supermarket a few minutes away with car. Highway extremely close, very good to get to other places. Would definitely stay again
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Mitch em 13 de abr. de 2024
Hi Anna, Thank you for sharing your feedback with us! We're glad to hear that you enjoyed your stay overall and found our staff to be super nice. We apologize for any inconvenience regarding the cleanliness of the floor and the issues with the shower water temperature. Your comments will be addressed with our housekeeping and maintenance teams to ensure improvements are made. We're pleased to hear that you appreciated our parking facilities, amenities, and convenient location near restaurants and supermarkets. We look forward to welcoming you back for another stay in the future

2/10 - Terrível

Tamara

Viagem com a família
Pontos negativos: Serviço e funcionários
Need Front Desk Person at all time
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Mitch em 8 de abr. de 2024
Thank you for taking the time to share your feedback with us. We appreciate your input, as it helps us improve our services to better meet the needs of our guests. Rest assured, we are taking your comments seriously and will address this issue promptly to ensure that future guests do not encounter similar situations. Once again, thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.

2/10 - Terrível

Melissa

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
There was blue tarps on the roofs blowing and they walked us thru the whole check in and front desk sees me count cash thwn gives me total and then says we do not take cash at all so i left then she tried charge my cqrd 6 times not today mam
Hospedou-se por 1 diária em abr. de 2024
Resposta de Mitch em 7 de abr. de 2024
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your check-in process, including the confusion regarding payment methods. We understand your frustration, and we're sorry for the inconvenience caused by the miscommunication. Your feedback is invaluable to us, and we will use it to improve our processes and ensure a smoother experience for our guests in the future. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more positive experience.

2/10 - Terrível

Samuel

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jr em 4 de abr. de 2024
Thank you for taking the time to leave your feedback! We're sorry to hear that you had a bad experience and would love to know more about what happened. Please DM us, and we'll do our best to make things right.

4/10 - Insatisfatória

John

Viagem de negócios, Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Jane B. em 26 de mar. de 2024
We apologize for any shortcomings you experienced during your stay. Your feedback is valuable to us, and we will use it to improve our services and address the issues you mentioned. IWe appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

4/10 - Insatisfatória

Maritza, San Fernando

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The hotel is going through some kind of change. The signs just say “we are simplifying.” What that meant for us this trip is that the office was rarely open. The number provided on the signs just let you leave a message but no one ever answered. The property had little to no security. The rooms are bare minimum and did not include blankets, just sheets. The bathroom didn’t have hot water. They did provide two rolls of toilet paper but no facial tissue. There is no ice machine. The vending machine doesn’t work consistently. Oh and Lyft will rarely go there. We were dropped 4 times. The good part is that it is close to the Silver Spur Arena and a grocery store. But the walk there is not very clean.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Jr em 25 de mar. de 2024
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since we're always working to improve our services. Since providing comfortable accommodations and outstanding service to our guests is our top priority. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

2/10 - Terrível

Isaih

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nobody working the front desk. You have to call a number because the person working is sleeping in one of the rooms. Floors are dirty and rooms didn’t come with a comforter.
Resposta de Mitch em 23 de mar. de 2024
We apologize for the unsatisfactory experience you encountered during your stay. Rest assured, we are taking immediate steps to ensure that our front desk is adequately staffed at all times to provide efficient service to our guests. Additionally, we have addressed the cleanliness concerns with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness and comfort. Thank you for staying with us!

2/10 - Terrível

sylvia

Viagem em grupo
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Property is a dump. The exterior smelled of sewer and the roof was covered in blue tarp. Room accommodations gave me the creeps. Expedia sorry but you dropped the ball on this property! You should remove from your site.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jane B. em 20 de mar. de 2024
We're truly sorry to hear about your disappointing experience at our property. Your feedback regarding the exterior smell and the condition of the roof is deeply concerning, and we apologize for any discomfort it may have caused. We strive to provide a pleasant and comfortable stay for all our guests. We will address these issues immediately with our maintenance team to ensure that they are resolved promptly. We hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

10/10 - Excelente

Luis

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Needed a place to stay for 1 night and this property was great! No complaints
Hospedou-se por 1 diária em mar. de 2024
Resposta de Mitch em 18 de mar. de 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Our team strives to provide excellent service and comfortable accommodations for all of our guests. If your travels bring you back to the area, we'd love to host you again. Thank you for staying with us!

8/10 - Boa

Teresa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Quick and easy check-in. Received excellent service. I was in a newly remodeled room so the decor was nice and everything was clean. The only issue was the toilet wouldn't flush and the deadbolt lock did not work. The lady quickly responded to the toilet issue and found that it was clogged. She fixed the toilet and our stay was great. Thank you.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Mitch em 18 de mar. de 2024
Thank you for your valuable feedback! We're delighted to hear that you had a smooth check-in experience and enjoyed the newly remodeled room. We sincerely apologize for the inconvenience caused by the toilet and deadbolt lock issues, but we're glad our staff promptly addressed the situation and resolved the problem for you. Your comfort and satisfaction are of utmost importance to us, and we appreciate your understanding. We're thrilled that the rest of your stay was great, and we look forward to welcoming you back for an even more seamless experience in the future. Thank you for staying with us, Teresa!

2/10 - Terrível

Kiriam

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Mitch em 15 de mar. de 2024
Thank you for taking the time to leave us a review, Kiriam. We value your input and apologize for any inconvenience during your stay. Please don't hesitate to reach out to us directly if you would like to discuss your concerns further. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future. Thank you for staying with us!

10/10 - Excelente

Carlos

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excelente
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jane B. em 13 de mar. de 2024
Thank you for taking the time to share your positive feedback with us, Carlos! We're delighted to hear that you had an excellent experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic visit.

2/10 - Terrível

Safi

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
No hot water in the shower or sink. Strong Cigarette smell. Checking in took 45 minutes. No elevator.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Mitch em 11 de mar. de 2024
We sincerely apologize for the inconvenience you encountered during your stay. Maintenance has been notified to address the hot water issue promptly. We're actively working on improving our check-in process to minimize wait times. Additionally, we understand the importance of amenities like elevators and will consider your feedback as we strive to enhance our facilities. Thank you for choosing to stay with us.

2/10 - Terrível

Roberto

Hospedou-se por 1 diária em mar. de 2024
Resposta de Jr em 30 de mar. de 2024
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 - Terrível

norma

Hospedou-se por 6 diárias em fev. de 2024
Resposta de Jr em 20 de mar. de 2024
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

6/10 - Ok

Magdalena

Room was not cleaned, everything needs an update.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Jane B. em 22 de fev. de 2024
We apologize for the inconvenience. Your feedback is important, and we'll address the cleaning and update concerns promptly. Thank you for staying with us.

8/10 - Boa

Xavier H

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff atención
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Jr em 20 de fev. de 2024
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

8/10 - Boa

Esteban

Viagem de negócios, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
just a little more cleaning in the rooms when they were its the moment to check in ,Bianca offered excellent service
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Jr em 19 de fev. de 2024
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

2/10 - Terrível

Nick

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property is disgusting. The pictures displayed ARE NOT what you are going to be placed in. There are roaches in the rooms and unknown sticky fluids on the ground. Do not stay here.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Jr em 19 de fev. de 2024
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

10/10 - Excelente

Meredith

Pontos positivos: Limpeza
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Jr em 4 de fev. de 2024
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

2/10 - Terrível

Steven

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was terrible. We went into the room for a few minutes and decided we could not stay there. 2 channels on the TV, no blankets on the beds, (we had to ask for them!), toilet only worked after messing around with it and the place was dirty and not nice. We went to the office and it was locked up tight ay 6 pm. I called and talked to their "maintenance" person and h said they would send someone right over. It never happened. Yet.... they kept my $324 and will not refund it!!
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Jr em 19 de jan. de 2024
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since we're always working to improve our services. Since providing comfortable accommodations and outstanding service to our guests is our top priority. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

2/10 - Terrível

Phong

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very bad service and the place is in the middle of renovation, the is dirty and smell very bad, and try to talk to the property management and he lock the office door and didn’t even bother to come out to talk, so I left to stay at a different hotel, I try to cancel the reservation and get refund, they didn’t even respond to email.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Jacksonville West em 10 de jan. de 2024
we are very sorry to hear this, we will follow up on the case, for the cancellation issue you must contact expedia directly. thank you for your comment, we will continue working to improve our service.

2/10 - Terrível

Luo

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Jr em 9 de jan. de 2024
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 - Terrível

Leidysbel

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Jr em 9 de jan. de 2024
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 - Terrível

Viajante verificado

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bookeeper
Door lock not working. Room was not made one day. Very dirty. Families are leaving in hotel. Very noise. Scary to stay.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Jr em 13 de nov. de 2023
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

8/10 - Boa

Yajaira

Hospedou-se por 8 diárias em out. de 2023
Resposta de Mitch em 28 de out. de 2023
Thank you for the rating! We are delighted to know you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to seeing you again soon.

4/10 - Insatisfatória

Shelene

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Disappointed
There ended up being bugs in the room. I am currently unaware if they were there the entire time as I was getting back late and tired most nights and in a rush in the morning but they were definitely noticed on the last night. Room looked nothing like the photos. Was claimed to be a newly renovated room but the bathroom looked like it was in desperate need of a remodel and the bed frames felt more like cots with a mattress on it. Would not recommend staying here and I know won’t be returning.
Hospedou-se por 5 diárias em out. de 2023
Resposta de JR em 25 de out. de 2023
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since we're always working to improve our services. Since providing comfortable accommodations and outstanding service to our guests is our top priority. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

2/10 - Terrível

Viajante verificado

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
NEVER AGAIN
This was the worst place I've ever stayed and highly recommend that it be removed as a choice from Hotels.com. I don't want anyone else to subject themselves to what my friends and I did. Roaches in the room. Only one bath and hand towel per person for all four days were allowed. No extras. We had to launder them ourselves if we wanted clean towels each day. The pool was not fit for swimming. Black mold on the bottom and walls, along with green algae growing on the walls. The bathroom was in poor condition and the door for the small freezer in the dorm size was missing, so we couldn't even freeze our ice packs and there was not an ice machine anywhere on property.
Hospedou-se por 4 diárias em out. de 2023
Resposta de JR em 25 de out. de 2023
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since it is our first priority to ensure our guests' safety and provide comfortable accommodations and outstanding service. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

2/10 - Terrível

Luis

Pontos negativos: Limpeza e condições e instalações da propriedade
This place has roaches. I came back to roaches in my suitcase. There was hair EVERYWHERE and the blankets were stained and also full of hair. The mini fridge smelled horrible as well
Hospedou-se por 4 diárias em out. de 2023
Resposta de JR em 23 de out. de 2023
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests are comfortable and provided with better service, we always check into the issues raised. Thank you for staying with us.

2/10 - Terrível

Juana

Hospedou-se por 3 diárias em jul. de 2023
Resposta de JR em 10 de out. de 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

6/10 - Ok

Rommy

Pontos positivos: Limpeza e condições e instalações da propriedade
Two Night Stay
Went for two nights, checked in late but I selected to pay on site but because I was late checking in they ran the card that was on file instead of allowing me to pay on site. Didn’t like that too much, when I called the hotel they told me to call the website instead and that didn’t go anywhere. The room is very spacious and the AC was easy to adjust. They only give you a top sheet for the bed so bring an extra blanket if you get chilly. The fridge is an awesome thing to have in the room, but when I got in there the fridge was still open so there was water all over the floor, hence the towel on the floor. I had a couple of visitors: one cockroach and two lizards just hanging around the room. Overall, you get what you pay for honestly. I’m not mad at it, the beds were comfortable, the shower was hot, and the towels did what they needed to do.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Jr em 18 de set. de 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 - Terrível

Brittani

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Roaches everywhere
Hospedou-se por 3 diárias em set. de 2023
Resposta de JR em 14 de set. de 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.

6/10 - Ok

Carolynn

Viagem com família e crianças pequenas
Pontos negativos: Limpeza e condições e instalações da propriedade
I did like that the rooms are large. There was no table or chairs to sit at to eat. The 'balcony' is only big enough to stand on, if you're not too large for it. The railing on the balcony was dangerously loose, anchors coming out of the wall. I would call this hotel a 'DIY' hotel. There were so many dead bugs on the floor, beds, towels, and countertop, that I had to drive to a store at nearly midnight to buy a broom and mop to clean. There was a TV in the room, but no cable, or digital TV available, even though it says on their website 'expanded cable TV'. The customer service through the texting was generally good. When the toilet needed to be plugged, they didn't have anybody for maintenance. They sent me to the office to get plunger and do it myself. They did have a security person on site, which I had to call. The room nextdoor was playing music excessively loud at almost 1am that was using vulgar language ever other word. I had my minor child with me. I texted the hotel customer service, they sent the security person and I didn't have another problem with it.
Hospedou-se por 4 diárias em ago. de 2023
Resposta de JR em 14 de set. de 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.

8/10 - Boa

Yosdani

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 3 diárias em set. de 2023
Resposta de Ruby em 10 de set. de 2023
Thanks for your feedback. Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. Thank you for staying with us.

2/10 - Terrível

sandra

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Horrible no tv no phone no pool they said maintenance working on pool roaches! Everywhere no toiletries! Run! People run
Hospedou-se por 3 diárias em ago. de 2023
Resposta de JR em 29 de ago. de 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

10/10 - Excelente

Paola

Pontos positivos: Condições e instalações da propriedade
in the bathtub above it has mojo it needs more cleaning
Hospedou-se por 4 diárias em ago. de 2023
Resposta de JR em 29 de ago. de 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

10/10 - Excelente

Alissetty

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good place.
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Jr em 14 de ago. de 2023
Thanks for your feedback. Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. Thank you for staying with us.