2/10 - Terrível
Jacob S., Sparta, TN
10 de jul. de 2025
Pontos negativos: Limpeza
Great location and easy check-in, but downhill from there. The unit was dirty from top to bottom—floors, furniture, and even the sheets hadn’t been properly cleaned. We were given just 4 towels for 8 registered guests, with no linens on the pullout couch and visibly dirty bedding(body fluids) on the bunks and twin beds. We found bugs on towels, liquid dripping from a ceiling fan, a nose ring left in the pull out couch, a constantly running toilet in the master, and drawers filled with dust, debris, and who knows what else.It looked like someone started cleaning and gave up after changing the master sheets—then tucked in dirty linens everywhere else and called it done. No spare linens to do the work ourselves.We requested a refund immediately due to a clear lack of usable sleeping space for more than half our group. Still, four of us had no choice but to stay the night until alternate accommodations could be arranged the next day.The owner initially agreed to a full refund, but later tried to charge a cleaning fee (for an unclean property) and a night’s stay (even though the space was uninhabitable). After hours on the phone, VRBO finally intervened and secured the refund she had already promised. Owner begged us not to review, but VRBO told us to be thorough and accurate in this review.Overall, this was a frustrating and unacceptable experience. Avoid this property unless the owner seriously addresses its cleanliness, maintenance, and overall management.
Jacob S.
Hospedou-se por 10 diárias em jun. de 2025