Thank you for taking the time to share your feedback with us. We would like to express our apologies that you had a negative experience at our hotel. Kindly be advised that our team is working on the case & will follow up accordingly. We hope your next stay at HomeTowne Studios will be a pleasant journey & looking forward to welcoming you back again.

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

Dear valued guest, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Thank you for your feedback

Thank you for staying with us. We hope to see you again!

Hello Nickolas, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO - UCF AREA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Dear Ricardo, Everyone here at the HomeTowne Studios by Red Roof Orlando - UCF Area was proud to see your 5/5 score. Your gratitude is much appreciated. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Jeffrey,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Orlando - UCF Area fell far below your expectations. We are utterly disappointed to learn that you encountered these unpleasant situations during your recent visit. Pleased accept our humblest apologies as this is nowhere the standard we strive to uphold. I will bring this to the property's attention for further review. At Red Roof, we appreciate your business and we wish you all the best in your future travels. Sincerely,CarlaRed Roof Management RediResponse Specialist

Hello Christina, Thank you for taking a moment to complete our survey. At the HomeTowne Studios Orlando - UCF Area we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Juanito,I sincerely apologize that your stay at our HomeTowne Studios Orlando - UCF Area didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Dear Julio,Thank you for your review following your stay at HomeTowne Studios by Red Roof Orlando - UCF Area. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that you booked for a queen room but got a full bed, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

Dear Charles, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Orlando - UCF Area. It's good to read that you were pleased with our location. However, we sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the property and the encounter you had with the staff. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

Dear Liette, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Orlando - UCF Area. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were charged twice for a room and for that, I sincerely apologize. To request a refund, please feel free to reach out to your original booking source or the front desk directly. Red Roof will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

Hello Guest, We first off want to thank you for taking the time to give us a review and letting us know the issues you had during your stay. We will definitely handle all issue as soon as possible. We do not ever want our guest to experience any bad while staying with us. I hope we can make these fixes and have you return with a positive experience. We Sincerely Apologize,

Thank you, Rafael, for being our guest at the HomeTowne Studios Orlando - UCF Area. We value you as a our guest and welcome your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Antonnette,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

Hello Guest, We do apologize for the inconvenience caused to your stay with us. We plan to bring your issue to the staff and correct all issue. Thank You for giving your time to give us your feedback. Thank You and Hope to See You In the Future,

Thank You for taking the time to review our property. We will handle all issues you reported to us. Thank You

Thank you for taking a moment to leave a review, James. The staff and I at the HomeTowne Studios by Red Roof Orlando - UCF Area were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management

Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Orlando - UCF Area. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that you were pleased with the customer service from our staff. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the possible unmake bed, the odor of the bed and the air conditioner not working to your liking. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. We ask that you give us another opportunity to make a better impression on your next visit.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Tosha,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Orlando - UCF Area. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Wayne,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Orlando - UCF Area. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Guest,Thank You for taking the time out of your busy schedule to let us know about your concerns. We will address them and hope in the future you can come back and have a better experience. Happy Holidays, Management

Hi Lisa,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Orlando - UCF Area. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hi Michael,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Orlando - UCF Area. We strive to provide guests with all the comforts of home, so I am disappointed to see that you found our hotel to be dirty. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

Thank You for taking the time to review our property. We will handle all issues you reported to us. Thank You

Hello Guest, I do apologize for the inconvenience caused during your stay. I hope we can turn things around for your next trip. Sincerely, Management

Hello Mrs. Heather, I do understand your frustrations in this situation. We just wanted to make sure that your team would be able to stay together as a group; noted by the head of your group. I hope in the future things will turn around for any future stays. If you have any other concerns please feel free to call the office to talk with a manager. Sincerely, Management

Hello Guest, Please feel free to call the office to express your concerns with your stay with us.Thank You, Management

Dear Judy, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Orlando - UCF Area. I am glad to see that our staff left lasting impression on you, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Nadia,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Orlando - UCF Area. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Kelvin, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO - UCF AREA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Hello Guest, We are truly sorry for the inconvenience this brought to your stay. We have spoken with you and know that we are on top of it so you can enjoy your stay. Thank You for bringing it to our attention. If anything, else may come up please notify the property manager as soon as possible. Sincerely, Management

Thank you, William, for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Orlando - UCF Area. It’s great to hear that you found our property to be clean and had lots of room. However, I am disappointed that your experience did not meet your full expectations, as you indicated the washer flooded the laundry and all the other concerns you mentioned. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted and can assure you that this is not reflective of our usual standards. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof ManagementRediResponse Specialist

Hello Guest, Thank You for your great review. We hope to see you again in the future. Happy Holidays to you and your, Management

We do apologize for the inconveniences this brought during your stay. Thank you for giving us your honest review. We will definitely look into each issue to resolve them. We hope we can bring you back and make your next stay with us a lot better. Sincerely

Thank You so much for taking the time to fill a reveiw out for us. Hope to see you all in the future.

Hi Aaron,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Orlando - UCF Area. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hi Teresa,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Orlando - UCF Area. It's nice to read that our check-in process was to your liking, however, please accept our apologies for any inconvenience caused by the A/C unit, the smell the halls had and all other highlighted concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I’ve shared your encounter with management. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Flor, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO - UCF AREA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Manuel,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO - UCF AREA. I was saddened to read that your stay fell short of your expectations due to roaches, uncleanliness and issues with the elevator. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Reggie,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO - UCF AREA. I was saddened to read that your stay fell short of your expectations due to bedbugs. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Avendano,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO - UCF AREA. I was saddened to read that your stay fell short of your expectations due to roaches, unpleasant smoky odors and uncleanliness. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Valentina,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO - UCF AREA . We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as a less than ideal experience, with uncleanliness, unpleasant odors in addition to the property's value being disproportionate to its cost. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Melissa, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Orlando - UCF Area. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the staff you found to be rude. Humble accept our apologies for the impression this left with you about our brand and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear CraigThank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ORLANDO - UCF AREA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as uncleanliness and issues with the sink.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Dear Valued Guest, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Orlando - UCF Area. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Humble accept our apologies for the impression this left with you about our brand and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Craig, Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Orlando - UCF Area. I am disappointed that your experience did not meet your expectations which prompt your 1/5 score. Please accept our sincerest apologies for the unclean floors, no toilet paper amongst the other detailed issues you highlighted that caused your experience to be less than ideal. At Red Roof, it is important to know that your voice is of tremendous importance to us and the team will be reviewing your comments in an effort to confront the issues that you mentioned to ensure that no guest has this experience in the future.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Dear Craig,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO - UCF AREA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as uncleanliness and possible mold. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management RediResponse Specialist