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Avaliações de Embassy Suites by Hilton Orlando North

3.5 out of 5
Embassy Suites by Hilton Orlando North
225 Shorecrest Dr, Altamonte Springs, FL

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 474 de 1000 avaliações" "
Nota 8 - Boa. 224 de 1000 avaliações" "
Nota 6 - Ok. 127 de 1000 avaliações" "
Nota 4 - Insatisfatória. 86 de 1000 avaliações" "
Nota 2 - Terrível. 89 de 1000 avaliações" "

8,0/10

Limpeza

8,4/10

Serviço e funcionários

8,0/10

Comodidades

7,6/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Jose

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great experience
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Dear Jose,Thank you for providing your kind review of Embassy Suites by Hilton Orlando North. It warms our hearts to know that our team was able to provide you with an amazing stay. We look forward to hosting you again in the future.

8/10 - Boa

ERIKA IBETH

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Comodidades
Excelente
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Dear Erika,Thank you for your brief yet positive feedback! We're glad to hear you had a great experience with us. Your satisfaction is our priority, and we look forward to welcoming you back to Embassy Suites by Hilton Orlando North for another fantastic visit.

8/10 - Boa

Ricardo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice hotel with big rooms and areas to enjoy and relax . Good breakfast and the pool inside is relaxing . You can walk around Altamonte park it is just next to the hotel .
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 25 de abr. de 2024
Dear Ricardo,Thank you for choosing Embassy Suites by Hilton Orlando North and for sharing such a wonderful review. It warms our hearts to know that our wonderful pool, spacious accommodations, delicious breakfast, and prime location were exactly what you needed for a relaxing stay. We look forward to welcoming you back on future trips to the Orlando area.

10/10 - Excelente

AaRikka

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My daughters and I enjoyed a weekend getaway here. It was awesome
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 23 de abr. de 2024
Dear AaRikka,We at Embassy Suites by Hilton Orlando North thank you for your review. It warms our hearts to hear you enjoyed a getaway with your daughters. We hope your stay was everything you expected. We would love to see you again.

10/10 - Excelente

Wilma

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de DWinjum em 16 de abr. de 2024
It has been a great pleasure serving you during your time with us. We hope to continue this relationship in the near future.

10/10 - Excelente

Taylor

Hospedou-se por 2 diárias em mar. de 2024
Resposta de DWinjum em 16 de abr. de 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

6/10 - Ok

Sandra Joanne, Coral Springs

Pontos positivos: Limpeza
Hospedou-se por 1 diária em abr. de 2024
Resposta de DWinjum em 16 de abr. de 2024
We are truly grateful to you for choosing us as your home while traveling and giving us the opportunity to serve you. We wish you safe travels and we await your return.

8/10 - Boa

Ahnen

Viagem em grupo, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful place and very accommodating. Bad food was left in our mini fridge but things happen. Overall very happy.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Dear Ahnen,Thank you for your positive rating of Embassy Suites by Hilton Orlando North! It's wonderful that you enjoyed our friendly assistance and the lovely renovations we're undergoing. Our housekeeping team will also ensure that rooms are thoroughly cleaned before occupancy. We value your kind praise and hope you'll come back.

10/10 - Excelente

Catherine

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean. Love the 360 design where we have a clear view of the lobby from the hallways of room. Complimentary hot breakfast was a HUGE bonus!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 11 de abr. de 2024
Dear Catherine,Thank you for sharing your experience at Embassy Suites by Hilton Orlando North. It was our pleasure to fuel your day with a complimentary hot breakfast in the morning, and we'll let our housekeeping team know you appreciated our immaculate environment. Come back soon!

6/10 - Ok

Ashley

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários e comodidades
Embassy suites are my favorite stay. It’s pricey but breakfast is included and the inside is always gorgeous. I ordered room service and had chicken tenders and fries by the TV and these extremely tiny ante were all over it in less than an hour as we visited the pool. The AC was set to 65 and it was so hot in the room. And lastly we stayed on the 2nd floor and the people above us were extremely loud, stomping and slamming (I know the hotel has no control over it) but when it’s midnight and you can sleep due to top neighbors it’s kinda rough. Breakfast was always great, staff was always great and common area were beautiful. I will continue to stay at embassy suites.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 10 de abr. de 2024
Dear Ashley, Thank you for choosing us for your recent stay! We're delighted to hear that you enjoyed our breakfast and room decor. However, we're sorry to hear about the inconvenience you experienced with room service and the noise concerns during your stay. We appreciate your understanding, and we're grateful for your loyalty. Please consider staying with us again in the future for a visit that is sure to go above and beyond your expectations.

10/10 - Excelente

Mark

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em mar. de 2024
Resposta de DWinjum em 9 de abr. de 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

10/10 - Excelente

Fabiano, Winter Garden

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing. Very clean
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 7 de abr. de 2024
Dear Fabiano,Thank you so much for the five stars! It warms our hearts to hear you enjoyed our clean, comfortable facilities, and we thank you so much for choosing Embassy Suites by Hilton Orlando North. We hope you will stay with us again soon.

10/10 - Excelente

Isabel

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Sasha who checked us in is a gem! She went above and beyond
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 7 de abr. de 2024
Dear Isabel,We couldn't agree more! Sasha truly is a gem, and a valued member of our team. She will be delighted to know she helped you have such a wonderful stay. Thank you for choosing Embassy Suites by Hilton Orlando North and for sharing your lovely five-star review. We look forward to welcoming you back again soon.

10/10 - Excelente

Andury, Hollywood

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent property, beautiful lobby common areas, rooms renovated spacious the only thing they need to clean outside the room glass windows.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 7 de abr. de 2024
Dear Andury,Thank you for taking the time to share your experience at Embassy Suites by Hilton Orlando North. We're delighted you enjoyed our beautiful lobby and spacious rooms. Your feedback regarding the cleanliness of the outside windows is also appreciated and will be addressed. We look forward to your next visit and are committed to ensuring every aspect of your stay exceeds your expectations.

10/10 - Excelente

Nancy, Atlanta

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was a comfortable and nicely appointed hotel. We were here just overnight meeting family but it was perfect for that.
Hospedou-se por 1 diária em mar. de 2024
Resposta de DWinjum em 2 de abr. de 2024
Dear Nancy,Thank you for being our guest and for writing such a complimentary review. We are delighted that our inspired service and accommodations exceeded your expectations. We hope that your exceptional experience will bring you back to enjoy even more in the near future. Thank you again for choosing the Embassy Suites by Hilton Orlando North.Kind Regards,Duane WinjumGeneral Manager

2/10 - Terrível

Nkosana

Viagem de negócios, Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
There were bugs in the rooms, bathroom had mildew smell, dog barking the entire time of our stay. Breakfast server served me bacon that looked like it was a week old. Gym was adequate but subar based on other hotels I've frequesnted. I've been to other Embassy Suites and had a much better experience, I believe this property is just old and in need of drastic overhaul in thier accomodations and facilities.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de DWinjum em 2 de abr. de 2024
Dear Nkosana,Thank you for writing to us and describing your recent stay. With sincere regret, we want to tell you that we are sorry we were not able to provide you the service you were looking forward to.As we were not made aware of any of your concerns during your stay, we have taken your feedback very seriously and we will take every step to improve. We take full responsibility for our mistakes and we want to make sure that they will not happen again.Please accept our apology and we hope to have the opportunity to have you as our guest again in the near future.Kind regards,Duane WinjumGeneral Manager

2/10 - Terrível

Goran

Never again
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 24 de mar. de 2024
Dear Goran,Thank you for sharing your feedback. It's disappointing to hear that your experience did not live up to expectations. We are committed to improving and hope to have the opportunity to provide you with a better experience in the future.

10/10 - Excelente

Jacquline, Tampa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice quiet hotel. I enjoyed my stay.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 21 de mar. de 2024
Dear Jacquline,We're so happy to know that our quiet accommodations were perfect for your needs and that you enjoyed your time with us overall. Please come back and join us again soon at Embassy Suites by Hilton Orlando North!

10/10 - Excelente

ROBERT

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great hotel prices are ok
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 19 de mar. de 2024
Dear Robert, Thank you for being our guest at Embassy Suites by Hilton Orlando North. We're thrilled to have earned your perfect rating, and we appreciate you taking the time to leave a review. The next time your travels bring you back to Central Florida, we hope you will depend on us again.

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Average at best!!!!
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 16 de mar. de 2024
Dear Robert,We appreciate your feedback, and we're happy to see you enjoyed your visit. The next time you're in town, please come see us again at Embassy Suites by Hilton Orlando North!

10/10 - Excelente

Mary

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to stay
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 7 de mar. de 2024
Dear Mary,Thank you so much for choosing to stay with us at Embassy Suites by Hilton Orlando North. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.

8/10 - Boa

Griffith

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Overall, this place is good! I would definitely come back and stay here.
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 5 de mar. de 2024
Dear Griffith,We're so happy to know that you had a good time with us overall and we trust that everything was in order for your visit. Thank you so much high rating and we hope to see you again soon at Embassy Suites by Hilton Orlando North.

8/10 - Boa

Linda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I didn't like being put in the back of the hotel. My sister has difficulty walking and it was a very long walk back to the cave hall. The reason we picked the hotel was for the atrium. I did not even know there were rooms tucked away in the back hallways.
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 5 de mar. de 2024
Dear Linda,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! However, we regret any disappointment with where your room was located. Please know for future reference that suites located in our Atrium Wing are listed separately so guests can select them when making their reservation. It was a pleasure having you here, and we hope you return in the future for a seamless visit.

10/10 - Excelente

Roy

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 3 diárias em fev. de 2024
Resposta de DWinjum em 28 de fev. de 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 - Excelente

Michael

Viagem com família e crianças pequenas
Pontos positivos: Condições e instalações da propriedade
Not visible from main road
Hospedou-se por 1 diária em fev. de 2024
Resposta de DWinjum em 26 de fev. de 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 - Excelente

Lisa

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Hotel is close to shopping and restaurants. Room was ready early and clean.
Hospedou-se por 1 diária em fev. de 2024
Resposta de DWinjum em 26 de fev. de 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

8/10 - Boa

Jarrett

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
First, what did I like: Excellent indoor pool and hot tub. Both worked well and were clean. Pool warmer than normal. Fantastic breakfast with omlette bar for made to order. Standard coffee, juices, scrambled eggs, hash browns, pancakes, cereal, fruit, baked goods.... The area is safe with local options to eat nearby and nice restaurant in the hotel. Breakfast was included along with two drinks each night from 1700-1900 each day. No issues parking around the hotel each day. Well lit parking. Now, issues: Room (#603) had issues starting with exposed outlet with no cover with exposed wires, another outlet coming off the wall, missing trim work and the barn door into the bathroom was coming off the ceiling about 1 inch, hit the floor which stopped it coming all the way off. No bed sheets in the room to use for the pull out couch, had to request them 3 times before they showed up. Shower had literally no pressure which makes it hard for women with long hair to rinse per my wife. Worst shower pressure I have ever seen and we traveled the world. I reported the outlet issue and they fixed it quickly but not to code. They just put two drywall screws through the cover into the wall. Poor work at best and tells me how they likely maintain this place. First walking in the room looked great then I started noticing the issues. I have pictures but cannot find option to upload them. I want to like this hotel due to location, indoor pool, great breakfast and safe.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de General Manager em 23 de fev. de 2024
Dear Jarrett,It's terrific that several aspects of your stay hit the mark with you, including our refreshing pool, tasty breakfast, and outstanding location. That said, we sincerely apologize that the issues in your room negatively affected your time with us. Your detailed feedback is gratefully received and will be used to help us enhance the quality of our accommodations for future guests. Though we fell short of your expectations, we hope you'll revisit us for an experience that is nothing short of exceptional.

10/10 - Excelente

Brandolyn

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice location ...... EXPEDIA...offer options for military and veterans on your site when booking
Hospedou-se por 2 diárias em fev. de 2024
Resposta de General Manager em 14 de fev. de 2024
Dear Brandolyn,We appreciate you leaving us a review. We are glad that you had a stay worth all the stars and appreciated our convenient location. It was a pleasure to have had you as a guest, and we look forward to welcoming you back.

10/10 - Excelente

Patricia

Hospedou-se por 1 diária em fev. de 2024
Resposta de DWinjum em 21 de mar. de 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 - Excelente

Susanne

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was dated.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de DWinjum em 5 de fev. de 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

6/10 - Ok

Mary

Hospedou-se por 1 diária em fev. de 2024
Resposta de DWinjum em 21 de mar. de 2024
We love our guests and we value your business. We want to thank you for giving us the opportunity to serve you. Our customer service is always open to hear feedback from you. Thank you!

10/10 - Excelente

Ranford, Davie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de DWinjum em 5 de fev. de 2024
We are truly grateful to you for choosing us as your home while traveling and giving us the opportunity to serve you. We wish you safe travels and we await your return.

10/10 - Excelente

Lilimar

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was good everything but bath has a little mold in the ceiling
Hospedou-se por 2 diárias em jan. de 2024
Resposta de General Manager em 5 de fev. de 2024
Dear Lilimar,Thanks so much for your review! We're delighted you enjoyed your stay, and we appreciate your feedback about the bath in your room, which we'll share with our team. It was our pleasure to host you, and we look forward to your next visit.

4/10 - Insatisfatória

Andrew

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Conforto do quarto
Disappointed Emoji
Our first room had water pouring from the ceiling of the bathroom. Slightly frustrating after a late arrival, however, the staff handled it well and immediately had a different room to live into. They were very friendly and accommodating so there is nothing negative to say about that. The problem is the size and comfort level of the double size beds in the rooms. As a family of five, we selected the two double bed suite with couch for additional sleeper. The double beds are so bad. Two bad nights sleep makes it hard to enjoy the trip. The rooms are plenty large enough l to accommodate a typical sized hotel bed. These are smaller than any other hotel ever. Sadness and sorrow
Hospedou-se por 2 diárias em jan. de 2024
Resposta de General Manager em 30 de jan. de 2024
Dear Andrew, Thank you for your feedback. We appreciate all feedback; however, we are disappointed to hear your stay did not meet your expectations. We regret the issues you encountered with the beds and will discuss this internally. On a positive note, it warms our hearts to know you found the staff to be friendly and accommodating. We are redesigning the hotel and have some wonderful changes that we would like you to experience. Please consider resisting us for a better overall stay.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great experience as usual
Hospedou-se por 6 diárias em jan. de 2024
Resposta de General Manager em 29 de jan. de 2024
As a valued guest, we want to thank you for taking the time to submit feedback. It warms our hearts knowing you had a great experience at Embassy Suites by Hilton Orlando North on your 6-night family trip. We are so happy you thought it was exceptional, and we hope you'll revisit us soon!We hope to see you back again soon!

6/10 - Ok

Rhonda

Pontos positivos: Limpeza e serviço e funcionários
Adequate
Not bad for the price. Staff were all polite and friendly. Room was sufficient. Sofa bed not the most comfortable. Water pressure in shower could use some serious help. Breakfast ok. Pancakes room temperature, sausage cold . A case of you get what you pay for
Hospedou-se por 2 diárias em jan. de 2024
Resposta de General Manager em 29 de jan. de 2024
Dear RhondaThank you for taking the time to share your feedback. It warms our hearts to hear that our staff were polite and friendly. Additionally, we are happy to hear you were pleased with the price and the room was sufficient. However, we regret you didn't enjoy our sofa bed and the shower's water pressure; we will discuss these issues with the respective teams. Nevertheless, we enjoyed hosting you and hope you'll revisit us soon.

6/10 - Ok

jennifer j

Hospedou-se por 2 diárias em jan. de 2024
Resposta de DWinjum em 21 de mar. de 2024
We love our guests and we value your business. We want to thank you for giving us the opportunity to serve you. Our customer service is always open to hear feedback from you. Thank you!

10/10 - Excelente

Kiana

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de DWinjum em 22 de jan. de 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 - Excelente

Tony

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de DWinjum em 22 de jan. de 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

10/10 - Excelente

Derek

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de DWinjum em 12 de jan. de 2024
We are truly grateful to you for choosing us as your home while traveling and giving us the opportunity to serve you. We wish you safe travels and we await your return.

10/10 - Excelente

Brandie

Resposta de DWinjum em 11 de jan. de 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

10/10 - Excelente

Noah

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de DWinjum em 11 de jan. de 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 - Excelente

Nancy

Great service
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 9 de jan. de 2024
Dear Nancy,Thank you for staying with us at Embassy Suites by Hilton Orlando North. It warms our hearts to hear you had pleasant interactions with our friendly staff, and we look forward to sharing your kind comments with our team. Please come back and see us again when you are next in the area.

10/10 - Excelente

Barbara, lake city

Pontos positivos: Limpeza
Hospedou-se por 1 diária em jan. de 2024
Resposta de DWinjum em 8 de jan. de 2024
We are truly grateful to you for choosing us as your home while traveling and giving us the opportunity to serve you. We wish you safe travels and we await your return.

10/10 - Excelente

ROSA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de DWinjum em 8 de jan. de 2024
It has been a great pleasure serving you during your time with us. We hope to continue this relationship in the near future.

10/10 - Excelente

Leonel

Hospedou-se por 1 diária em dez.. de 2023
Resposta de DWinjum em 8 de jan. de 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

10/10 - Excelente

abdelghani

Hospedou-se por 3 diárias em dez. de 2023
Resposta de DWinjum em 31 de jan. de 2024
We are truly grateful to you for choosing us as your home while traveling and giving us the opportunity to serve you. We wish you safe travels and we await your return.

4/10 - Insatisfatória

Teresa

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
We chose this property for the indoor pool for our getaway. The hotel had poor windows and I can hear the highway all night. The pool was not heated and the kids did not enjoy the main purpose of the stay. Also, the rate I was supposed to be charged was higher at checkin. I won't be staying here again.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 9 de jan. de 2024
Dear Teresa,Thank you for staying with us and for your feedback. We are disappointed your visit was not as expected, and we apologize for any inconvenience. Our team strives for each guest to leave completely satisfied, and we are sorry this was not the case for you. Again, thanks for your comments, and we hope you will consider staying with us the next time you are in Orlando.

10/10 - Excelente

Janice, North Pole

Hospedou-se por 2 diárias em dez. de 2023
Resposta de DWinjum em 8 de jan. de 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

2/10 - Terrível

mary

Viagem em grupo
It was just dirty everywhere and I have stayed here before and it was not like this. Worst Christmas experience ever just ghetto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de General Manager em 29 de dez. de 2023
Dear Mary,While we are pleased that we could welcome you back during the holiday season, we regret that your most recent visit fell short of your expectations. We will review our high standards with our housekeeping team and ensure that every room is being properly prepared for the next guest. The next time you travel back this way, we hope to regain your confidence in us to deliver an enjoyable experience.