4/10 - Insatisfatória
Jennifer H.
12 de ago. de 2025
Pontos negativos: Limpeza
I’ve held off on writing a review because I don’t enjoy leaving reviews like this but hopefully the owners will read and this won’t happen to someone else…Cleaning crew was there at check in so were asked to come back after 4. (they did allow late check out) but still not ok we had to drive around in a strange town because they didn’t have the house ready because last guests left a mess, stained walls( what appeared to be feces on wall on bathroom wall with bunk beds), ice maker broken so we had to buy our own ice- this is a standard that should work and we were not offered anything for inconvenience, TV in BR not working, living room TV in and out (we would be watching and half the screen would go out so we had to keep plugging and unplugging to work), spa timer broken( they did fix the next day). Front gate closed at 5 so had to go to main entrance which we weren’t told about and figured out our self. Person I communicated with was very responsive and apologized but that doesn’t take the fact away that there were too many things broken or “not fixable due to insurance” that should have been cared for. Not all was negative, we really enjoyed the amenities, the staff was very nice.
Jennifer H.
Hospedou-se por 3 diárias em jul. de 2025