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Avaliações de Best Western Plus Universal Inn

2.5 out of 5
Best Western Plus Universal Inn
5618 Vineland Rd, Orlando, FL

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 446 de 1000 avaliações" "
Nota 8 - Boa. 316 de 1000 avaliações" "
Nota 6 - Ok. 136 de 1000 avaliações" "
Nota 4 - Insatisfatória. 55 de 1000 avaliações" "
Nota 2 - Terrível. 47 de 1000 avaliações" "

8,2/10

Limpeza

8,6/10

Serviço e funcionários

7,8/10

Comodidades

7,8/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente!
Hotel super limpo e confortável, apesar de ser carpetado não tem aquele cheiro de mofo! Camas extrema sente confortáveis e muitas opções de restaurante e farmacia dentro do próprio estacionamento! Volto com certeza
Hospedou-se por 1 diária em set. de 2023
Resposta de Charline em 13 de out. de 2023
Thank you for staying with us, we look forward to servicing you again in the future.

10/10 - Excelente

Pedro L

Hospedou-se por 1 diária em set. de 2023
Resposta de Charline em 13 de out. de 2023
Thank you for your feedback!

10/10 - Excelente

bruna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ótimo atendimento de todos os funcionários A única coisa que recomendo melhora é a variedade do café da manhã, pois todos os dias são os mesmos itens.
Hospedou-se por 8 diárias em set. de 2023
Resposta de Charline em 13 de out. de 2023
Thank you for your review! We look forward to servicing you again in the future.

4/10 - Insatisfatória

andrea

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Sujp
Hospedou-se por 1 diária em mai. de 2023
Resposta de Sam Jayswal em 11 de mai. de 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 - Excelente

Germana

Hospedou-se por 1 diária em mar. de 2023
Resposta de Sam Jayswal em 22 de mar. de 2023
Dear Guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. We hope you will come back and see us again soon!

8/10 - Boa

Alessandra

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Vale o custo benefício
Experiência regular, o hotel é bom, bem localizado, sossegado, bom café da manhã com ovos mexidos, salchichas, panquecas, pão e torradas, manteiga e cream cheese fica durante a manhã, acompanhado de frutas, sucos e café com leite, o cafe tb é gostoso e fica durante as 24h. A limpeza do quarto foi feita todos os dias conforme solicitado, porém o carpete estava com sujidade e a pia do banheiro tb. O hotel cobra para receber encomendas por pacote
Hospedou-se por 3 diárias em fev. de 2023
Resposta de Sam Jayswal em 23 de fev. de 2023
Dear Guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. We hope you will come back and see us again soon!

6/10 - Ok

Viajante verificado

Viagem com a família
Já foi melhor.
A estrutura e localização do hotel são muito boas, entretanto o café da manhã era sempre a mesma coisa, muito limitado. Já havia me hospedado anteriormente e era muito melhor e mais itens a escolher.
Hospedou-se por 13 diárias em set. de 2022
Resposta de Sam Jayswal em 20 de set. de 2022
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. We appreciate you providing insight on what we can do to better meet your needs going forward.

10/10 - Excelente

SYLVIO L

Hospedou-se por 4 diárias em ago. de 2022
Resposta de Sam Jayswal em 18 de ago. de 2022
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 - Boa

Andrea

Hospedou-se por 6 diárias em jun. de 2022
Resposta de The Best Western Team em 29 de jun. de 2022
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 - Boa

Renato

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jun. de 2022
Resposta de BW em 10 de jun. de 2022
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 - Boa

katia marcia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ok
Boa.O ar condicionado do quarto era muito barulhento e o café da manhã repetitivo .Do mais tudo de acordo com o padrão do hotel.
Hospedou-se por 10 diárias em mai. de 2022
Resposta de Sam Jayswal em 10 de jun. de 2022
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 - Boa

Alessandra

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em mai. de 2022
Resposta de Sam Jayswal em 23 de mai. de 2022
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 - Boa

Murilo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em mar. de 2022
Resposta de BW em 16 de mar. de 2022
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - Excelente

Marco T

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 14 diárias em fev. de 2022
Resposta de Sam Jayswal em 12 de mar. de 2022
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - Excelente

Lézia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ótimo Custo Benefício
Hotel bem localizado , bem perto da universal. Hotel tem transfer para o parque ! O dono do hotel , Sam, simplesmente muito atencioso ! Café da manhã bom! Pessoas da recepção muito atenciosos! Restaurantes bem perto ! Burger king no estacionamento do hotel! Bem frequentado! Quarto e banheiro de tamanhos muito bom! Gostei muito do hotel!
Hospedou-se por 9 diárias em fev. de 2022
Resposta de Sam Jayswal em 23 de fev. de 2022
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

4/10 - Insatisfatória

Bruna

Hospedou-se por 1 diária em jun. de 2020
Resposta de Sam Jayswal em 20 de jun. de 2020
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 - Boa

Ricardo

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Localização.., arredores.., e o custo. Quarto espaçoso.., e o café da manhã incluído na diária.
Hospedou-se por 2 diárias em fev. de 2020
Resposta de Sam GM em 23 de fev. de 2020
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - Excelente

Luisa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente
Tudo perfeito, hotel excelente, localização ótima
Hospedou-se por 14 diárias em jan. de 2020
Resposta de SAM GM em 6 de fev. de 2020
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Hotel precisa de melhorias
O hotel fica próximo à Universal. Tem transfer gratuito para os parques, mas com poucos horários de ida e volta. O café da manhã já está incluso na diária, o que é um diferencial, todavia não tem muita variedade. A limpeza precisa melhorar, com a utilização de um aspirador mais potente e com uma maior frequência na troca dos cobertores de cama. Infelizmente tivemos uma crise alérgica, precisamos nos consultar e tomar antibiótico durante a viagem.
Hospedou-se por 11 diárias em jan. de 2020
Resposta de Sam GM em 5 de fev. de 2020
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 - Boa

Marcus

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel básico e confortável
Hotel básico, boa cama, bom chuveiro, café da manhã típico americano sem variação... todo dia a mesma coisa. Cofre, frigobar. Comércio e restaurantes na proximidade. Transporte para os parques da Universal funcionam com horários fixos.
Hospedou-se por 8 diárias em jan. de 2020
Resposta de Sam GM em 2 de fev. de 2020
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 - Boa

Altair

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 9 diárias em dez. de 2019
Resposta de Sam J em 23 de jan. de 2020
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - Excelente

Murilo R

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Melhor hotel de Orlando
Hotel espetacular, tudo limpinho, camas muito confortáveis, banheiro impecável, café da manhã muito bom. Ótima localização. Vários restaurantes e farmácia ao lado. Funcionários atenciosos. Nota 10.
Hospedou-se por 7 diárias em nov.. de 2019
Resposta de Sam GM em 4 de dez. de 2019
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 - Ok

Viajante verificado

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 6 diárias em nov.. de 2019
Resposta de Sam GM em 14 de nov. de 2019
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Limpeza e conforto do quarto
Hospedou-se por 8 diárias em out. de 2019
Resposta de Sam GM em 25 de out. de 2019
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 - Boa

RODOLFO

Pontos positivos: Limpeza e serviço e funcionários
Hotel precisando de uma reforma. Já esteve em melhores condições. Café da manhã também já foi melhor e com mais itens.
Hospedou-se por 7 diárias em set. de 2019
Resposta de GM em 5 de out. de 2019
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact me . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

8/10 - Boa

Jeison

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em set. de 2019
Resposta de Sam GM em 20 de set. de 2019
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please dont hesitate to contact me. Sincerely, Sam Jayswal General Manager.

10/10 - Excelente

Vinicius

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente hotel, localização perfeita, fiz muita coisa sem precisar tirar o carro da garagem! Equipe fala português e estão sempre disponíveis para ajudar. Café da manhã muito bom também! Único ponto que deixou um pouco a desejar é o estacionamento, que é pequeno e muito concorrido com o comércio local.
Hospedou-se por 11 diárias em ago. de 2019
Resposta de Sam GM em 10 de set. de 2019
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact me . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 - Ok

Kevin

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024

8/10 - Boa

Vladimir

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Best Western plus universal inn em 22 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - Ok

eleazar

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Mal funcionamiento de la puerta Cobran más si llegas antes y que pasa si sales antes no te teebolsan
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Best Western plus universal inn em 11 de abr. de 2024
Buenas tardes Eleazar, gracias por evaluarnos. Lamentamos mucho el inconveniente y esperamos darle la bienvenida pronto a nuestro hotel, que tenga una excelente tarde.

10/10 - Excelente

Dana

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Best Western plus universal inn em 11 de abr. de 2024
Dear Dana,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - Boa

Lisa

Viagem com a família
Pontos positivos: Limpeza
I appreciated the shuttle to Universal and that the breakfast was included. It was helpful to be near a Walgreens. It was overall fine, except that the second night there I encountered a huge cockroach in the bathroom at 2am. I didn’t love that.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Best Western plus universal inn em 11 de abr. de 2024
Hello Ms Lisa, thank you for your review, we apologize for this inconvenience, and we will do our best to always provide you with better experiences. We hope to see you again with us soon.

10/10 - Excelente

Noel

Viagem com família e crianças pequenas
Really great front desk staff. Very conscientious about cleanliness. Nice stay.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de EM em 8 de abr. de 2024
Thank you for your feedback, looking forward to seeing you in the future.

4/10 - Insatisfatória

TIMOTHY, jacksonville

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
The location to Universal and Sea world is great, but thats where it ends. While the staff that we interacted with was great, the hotel had major issues. The hotel shares its parking with 2 extremely busy restaurants, a burger king and another hotel. If you arrive after 7pm you may find it hard to locate a spot to park in. They dont have designted hotel parking for their guests. The prices for our stay were inflated because of spring break. Upon arrival we checked in and were promptly greeted. We got to our room which appeared to be clean, but smelled old and musky. The bathroom celing was peeling and had paint partially hanging off. The ceiling above the tub was the worse as you can tell they've had numerous leaks. The breakfast that was provided was a joke. You can tell the owner is finding the bottom of the barrel products to serve. I try not to be picky, but it was bad. The area wasnt clean and they dont have adequate seating for the amount of hotel guests. The hotel is very old. I only booked this based on other reviews on expedia and im honestly not sure if their reviews were real based upon my experience. Everyone in our room had sinus issues after staing in the room for 2 nights. Not sure what caused it other than it just had a musky smell. My wife always sprays disinfectant throughout the room prior to us touchkng anything and that normally helps, but not in this hotel. After being gone for less that 24hrs and all of us have cleared up and feel better.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de fd em 25 de mar. de 2024
Dear Timothy,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Sam JayswalGeneral ManagerBest Western Plus Universal Inn

10/10 - Excelente

Gigi

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Best Western plus universal inn em 11 de abr. de 2024
Dear Gigi,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - Ok

Taber

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Best Western plus universal inn em 11 de abr. de 2024
Dear Taber,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - Excelente

Thomas

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property is showing it's age furniture is old but functional small television. Strangest shower knob ive ever encountered, but tgey do have instructions on the wall. Believe me you will need them. Beds were comfortable room was clean. Continental breakfast included was good. Great stay at tge $190.00 price point. Staff was courteous and helpful
Hospedou-se por 1 diária em mar. de 2024
Resposta de EM em 8 de abr. de 2024
Thank you for your feedback.

8/10 - Boa

Shannon

Hospedou-se por 1 diária em mar. de 2024
Resposta de Best Western plus universal inn em 11 de abr. de 2024
Dear Shannon,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - Insatisfatória

XI

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The hotel facilities are too old, the room, especially the bathroom, is damaged in many places, and the air conditioner makes so much noise that we have to turn off the air conditioner when we rest online. The hotel has a swimming pool on the label, but when we arrived we found out it was an outdoor and non-heated pool. When we went to check, the pool was dirty and we saw hotel guests urinating next to it, which was very disgusting. Some staff were very enthusiastic and learned that we had to rush to the airport before breakfast time on the third morning. They also told us that they could inform their colleagues one day in advance to reserve some snacks for us. But when we asked other staff on duty the next day, he said there was no such service, which was a bit disappointing.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de The Best Western Team em 9 de mar. de 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - Boa

Alejandra

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Cumple la función de alojamiento para descansar lo necesario y seguir disfrutando.
Hospedou-se por 1 diária em fev. de 2024
Resposta de The Best Western Team em 9 de mar. de 2024
Thank you so much for your feedback, we look forward to you visiting again.

2/10 - Terrível

Ivy F

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Gecko crawling across the bed and ants in bathroom and rooms. Staff said geckos come in thru windows but you can see outside around air conditioner so probably many ways to get in. Seen three rooms and all were dirty
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Sam Jayswal em 21 de fev. de 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely,Sam JayswalGeneral ManagerBest Western Plus Universal Inn

8/10 - Boa

Desiree

Viagem com a família
Pontos negativos: Limpeza
Shower curtain was not changed from guest before us and was very soiled. Shampoo was empty when we arrived.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de The Best Western Universal Team em 17 de fev. de 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards

6/10 - Ok

Andrew

Viagem com a família
The microwave and the yogurt machine were both broken in the dining area. The kept running out of food and we (and other guests) had to keep asking them to refill the food. They came to service our room and they made the bed and took the trash, but didn't give clean towels, refill the soap, or give more toilet paper.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de The best Western Team em 10 de fev. de 2024
Dear Andrew,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - Boa

Maria Florencia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
El hotel es un poco antiguo, pero súper limpio, staff muy amable y tiene desayuno que es un plus.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de The Best Western Universal Team. em 17 de fev. de 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards.

10/10 - Excelente

Timothy Allen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice hotel & good location
Hospedou-se por 4 diárias em jan. de 2024
Resposta de The Best Western Universal Team. em 17 de fev. de 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards.

4/10 - Insatisfatória

Jessica

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Worst night of sleep due to the pillows being terrible. Used 3 pillows and it still didn't feel like I had more than 1...
Hospedou-se por 1 diária em jan. de 2024
Resposta de k em 25 de jan. de 2024
Dear Jessica,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Sam JayswalGeneral ManagerBest Western Plus Universal Inn

10/10 - Excelente

marilin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de The Best Western Universal Team. em 17 de fev. de 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards.

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Pontos negativos: Limpeza
Average stay
Check in guy was friendly. We had one sleeping on the couch, went to open that and the sheets had not been changed. Housekeeping was right there in the hallway and changed them quickly. Hallway smelt funky and had heavy duty driers for the carpets. Stuff was on the floor so not sure it was swept/vacuumed. Breakfast wasn't bad but it was cold even though we went down at 7 when it starts. Beds were comfy and everyone working was friendly.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Best Western Universal Team em 17 de fev. de 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - Ok

LUISA FERNANDA

Resposta de The Best Western Universal Team. em 17 de fev. de 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards.

6/10 - Ok

Patricia

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
The floor i was on had a horrible smell like a mildew musty smell, it actually made me gag. Luckily i had perfume and that helped a little bit. The tile floors in the bathroom are a little skeevy. The fridge in the room made a loud buzzing noise so that got unplugged. Its definitely a little dated and time for an uplift.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Best Western Plus Universal Inn em 17 de fev. de 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.